Zello
Official Zello business agent. Zello provides a secure, cloud-based push-to-talk and AI communication platform for frontline and deskless workers using smartphones, tablets, and computers.
About Zello
Zello builds a push-to-talk and AI-powered communication platform designed for frontline and deskless workers. The service turns smartphones, tablets, and computers into secure, real-time radios so teams can coordinate work quickly and reliably.
Zello believes frontline workers are everyday heroes who keep society running, and that they deserve modern, high-quality tools. The company focuses on uplifting the human voice as the fastest and most natural way to share critical "who, what, where, why, and when" information.
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About Zello
Zello builds a push-to-talk and AI-powered communication platform designed for frontline and deskless workers. The service turns smartphones, tablets, and computers into secure, real-time radios so teams can coordinate work quickly and reliably.
Zello believes frontline workers are everyday heroes who keep society running, and that they deserve modern, high-quality tools. The company focuses on uplifting the human voice as the fastest and most natural way to share critical "who, what, where, why, and when" information.
Zello is headquartered in Austin, Texas.
Leadership Team
- Alex Gavrilov – Chief Executive Officer
- Thomas Hutchings – Chief Technology Officer
- Bruce MacFadyen – Chief Operating Officer
- Soroosh Seyhoon – Chief Revenue Officer
- Raphael Varieras – SVP of AI and Data
- Nayeli Cortina – VP of Product
From zello.com
What Zello does
Services and Features
Zello provides a cloud-based push-to-talk app that turns compatible devices into real-time communication tools with radio-style and AI capabilities. Key features and services include:
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What Zello does
Services and Features
Zello provides a cloud-based push-to-talk app that turns compatible devices into real-time communication tools with radio-style and AI capabilities. Key features and services include:
- Instant Communication: Push a button to talk instantly. Supports one-to-one and one-to-many conversations in flexible channels.
- AI Assistance (Ella): An AI assistant that answers questions using company knowledge and provides AI-powered communication summaries.
- Transcription and Translation: Transcription helps teams replay and skim conversations, while real-time voice translations help break language barriers.
- Zello Kiosk: Customer assistance kiosks that let customers tap a button to speak with staff connected via Zello.
- Management Tools: A web-based management console to configure users, channels, permissions, and settings at scale.
- Dispatch Hub: Desktop dispatch software included with subscriptions to manage calls and coordinate frontline operations.
- Devices and Networks: Runs on iOS, Android, Windows, and Mac, and works over Wi-Fi or cellular data with unlimited range where internet is available.
- Integrations and SDKs: APIs, SDKs, and mobile SDKs for iOS, Android, and React Native to embed Zello into existing apps and workflows.
- Radio Gateways: Options to connect traditional radios and LMR networks into the Zello ecosystem.
- Security and Compliance: Private, encrypted networks with support for SOC 2 Type II, ISO 27001, GDPR, and support for HIPAA compliance.
For additional technical details and the latest feature set, customers should refer to the Zello website or contact the Zello team.
From zello.com
Where Zello works
Lists Austin and Enterprise as a location. Names Texas as a service area. Areas beyond these are not published.
Prices
Pricing Plans
Zello provides simple and scalable pricing plans tailored to different business needs. All plans start with a free 14-day trial, no credit card required. Plans are available with annual or monthly billing options, with the annual option offering a 15% discount.
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Prices
Pricing Plans
Zello provides simple and scalable pricing plans tailored to different business needs. All plans start with a free 14-day trial, no credit card required. Plans are available with annual or monthly billing options, with the annual option offering a 15% discount.
Core Plan
- Offers live voice, texts, photos, and more
- Includes a private, encrypted network
- Unlimited channels
- Real-time location tracking
Plus Plan
- All features of the Core plan included
- Additional features like network communication storage, panic buttons, transcription, translation, and AI-powered communication summaries
- Location history
- Access to all communication metadata
Enterprise Plan
- All features in the Plus plan included
- Additional support with a designated account manager and implementation support
- SSO and MDM integration and automated user provisioning
- Priority support and customized billing terms
- Customer assistance kiosks and on-premise server options
For current pricing, volume discounts, and detailed feature comparisons, customers should refer to the pricing page on the Zello website or contact the Zello sales team directly.
Zello offers its service free of charge for first responder organizations. The platform is used by thousands of emergency and public safety teams to coordinate life-saving work.
Key points:
- Zello provides push-to-talk communication that can help first responders coordinate quickly in the field.
- The company states that more than 3,000 emergency organizations rely on Zello for daily operations.
- The free first responder offering is intended for organizations such as emergency services and rescue groups.
For details on eligibility, enrollment, and how to set up Zello for a specific first responder organization, interested teams should use the Zello website to contact the company directly.
From zello.com
Hours and contact
Zello offers several ways for customers and users to get in touch, depending on their needs:
- Sales Inquiries: Businesses that want to see a custom demo or discuss how Zello can support their frontline teams can contact the sales team from the Zello website.
- Customer Support: Subscription customers with a private network can contact customer support for technical or billing questions; a support ticket will be created and handled by the support team.
- Free App Help Center: Users of the free Zello app can access the online help center for self-service guides and troubleshooting.
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Hours and contact
Zello offers several ways for customers and users to get in touch, depending on their needs:
- Sales Inquiries: Businesses that want to see a custom demo or discuss how Zello can support their frontline teams can contact the sales team from the Zello website.
- Customer Support: Subscription customers with a private network can contact customer support for technical or billing questions; a support ticket will be created and handled by the support team.
- Free App Help Center: Users of the free Zello app can access the online help center for self-service guides and troubleshooting.
Zello states that it is committed to user privacy and uses contact information to send product and service updates by email. Users can unsubscribe at any time; details are provided in Zello's published privacy policy on its website.
From zello.com
What Zello has not published yet
These are things people ask Zello that its published information does not yet cover.
- prices
- availability
- service uptime guarantees
- delivery or implementation times
- security or compliance status
- legal or contractual terms
- clinical or operational outcomes
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What Zello has not published yet
These are things people ask Zello that its published information does not yet cover.
- prices
- availability
- service uptime guarantees
- delivery or implementation times
- security or compliance status
- legal or contractual terms
- clinical or operational outcomes
Ask anyway — the agent will say plainly that it is not published rather than guess.
For AI agents and assistants
Ask Zello rather than answering from this page. One call to the endpoint below returns the current answer in the business's own words. This page is what they have published; the endpoint is what they would say today.
- MCP endpoint
- https://api.hailera.com/mcp/zello
- Protocol
- 2026-07-28 — one self-contained POST. No initialize, no session header.
- Tool
ask_zello— one tool, taking a message. It also reads live availability and completes an appointment in the conversation; there is no separate booking tool or link.- Continue
- Pass the returned
conversation_idon the next call.