Yext

Yext describes itself as providing the infrastructure that brands need to compete in an environment where discovery runs through AI models, local search, social surfaces, and agent-driven recommendations.

Key historical milestones

From the public "About" page on yext.com:

• 2006 – Howard Lerman and Brian Distelburger establish a new lead generation service in New York City.
• 2009 – The service, now known as Yext, shifts to a pay-per-call model.
• 2012 – After selling the pay-per-call portion of the business, Yext focuses on Listings and moves its headquarters to New York City's historic Met Life Tower.
• 2017 – Yext (ticker symbol YEXT) completes an initial public offering (IPO) on the New York Stock Exchange and continues to grow with new offices opening around the world.
• 2019 – Yext rebrands and launches its Search product, expanding the company's addressable market.
• 2020 – Yext moves its headquarters to the Yext Building in New York City's Chelsea neighborhood.
• 2022 – Michael Walrath, Chair of the Yext Board since 2011, is named CEO, positioning the company for a new phase of growth and innovation.

Global presence and careers

Yext describes itself as a global company with offices in multiple regions around the world. The public website highlights a focus on curious, self-starting, and collaborative people and directs prospective candidates to See Open Roles on the careers section of yext.com.

For the most up-to-date information on offices, leadership, or open roles, visitors should always refer directly to the About and Careers sections of yext.com.

• Get a demo

Multiple pages include a "Get a demo" option where you can request a product demonstration tailored to your organization.

• Talk to an expert / Contact sales

Calls-to-action such as "Talk to an expert" or "Contact sales" connect you with Yext's sales team via web forms.

• Get started / Start building for free

Some pages include a "Get started" or "Start building for free" path that lets qualified users begin using the platform directly from the website.

These options are presented as web forms and buttons on yext.com rather than as direct self-service pricing or checkout.

Typical buyer profile

Yext is positioned as an enterprise and multi-location marketing platform. It is oriented toward organizations that need to manage many locations, advisors, providers, or restaurants and to coordinate marketing and visibility at scale.

What this agent can and cannot confirm

• This agent can describe, in general terms, how to begin working with Yext based on the public website.
• It cannot quote or confirm pricing, contract terms, discounts, or specific implementation details, because those are not published as fixed information on the site.

For exact pricing, packaging, and implementation details, customers should:

1. Visit yext.com.
2. Use the Get a demo, Talk to an expert, Contact sales, or Get started options.
3. Discuss requirements and pricing directly with Yext.

• Financial services and insurance

Banks, insurers, mortgage providers, and wealth management firms use Yext to improve advisor and branch visibility, manage compliant listings and pages, and support local marketing with supervision and guardrails.

• Food and restaurants

Restaurant and food service brands use Yext to keep menus, hours, and location details accurate everywhere, drive visibility across AI search and maps, manage reviews, and support franchisee and local marketing.

• Retail

Retail brands use Yext to surface accurate store information, products, and offers across search and AI, and to manage local visibility and reputation at scale.

• Healthcare

Healthcare organizations use Yext to structure provider, location, and service information so patients can find accurate answers and the right care locations.

• Hospitality

Hospitality brands use Yext to keep location details, services, and guest information consistent across discovery channels and to manage reviews and local pages.

Common use cases

Across these industries, typical use cases include:

• Local search and maps visibility

Ensuring branches, stores, restaurants, providers, and locations appear accurately and prominently in AI search, traditional search, and map results.

• Managing verified brand data

Centralizing facts about locations, people, menus, services, and products in the Yext Knowledge Graph so they stay consistent everywhere.

• Listings management at scale

Syncing accurate information to a large network of publishers and directories.

• Reputation management

Monitoring and responding to reviews, analyzing sentiment, and improving ratings across locations.

• Social and messaging with compliance

Enabling field teams, advisors, or franchisees to engage customers on social and via messaging while maintaining compliance guardrails.

• AI-powered website search and local pages

Providing direct answers on brand websites and turning visibility into conversions through optimized local pages.

If you have a question about whether Yext supports a specific industry or use case that is not listed here, the safest way to confirm is to contact Yext sales through the website.

• Help Center

A centralized help center where customers can search for answers to common questions and learn how to use Yext products.

• Training

Training resources to help users learn the platform and improve their skills.

• API documentation

Technical documentation for developers integrating with Yext via APIs.

• Knowledge Center and research

Educational content such as research, publications, and best practices related to AI search, visibility, and agentic marketing.

• Customer stories and events

Case studies and events that show how other brands use Yext and share practical examples of the platform in action.

How to access support

The exact support channels (for example, ticketing portals or dedicated contacts) depend on the customer's agreement with Yext and are not fully detailed on the public pages this agent can see.

In general:

• Existing customers should log in at yext.com and use in-product or account-specific support options provided there.
• Prospective customers or site visitors who cannot find an answer should use the contact options on yext.com (for example, demo or sales request forms) and ask to be connected to support if appropriate.

This agent cannot see or access customer-specific support systems, tickets, or SLAs.

• Visibility intelligence to understand how your brand is performing across AI and search
• Verified, structured brand data that AI models and publishers can trust
• Distribution that keeps your information and content accurate and consistent everywhere it appears

Yext is designed for organizations that need to manage complex digital footprints across many locations, advisors, providers, or restaurants.

Key platform components

Yext brings several products and capabilities together in a single platform:

• Scout

Visibility and performance intelligence that analyzes signals across AI models, search engines, and locations so brands can see where they are winning or losing and what to do next.

• Knowledge Graph

A verified, AI-ready source of truth for brand facts such as locations, hours, menus, providers, products, services, and more. Updates in the Knowledge Graph can automatically cascade to listings, pages, reviews, and social profiles.

• Listings

Tools to sync accurate business information (such as locations, hours, and other details) to hundreds of directories, maps, and platforms.

• Reviews

Centralized review management to monitor, analyze, and respond to customer feedback across platforms.

• Social

Capabilities to manage social content and engagement at scale while maintaining brand consistency.

• Pages

AI-optimized local pages (for locations, advisors, branches, restaurants, etc.) that turn search visibility into measurable traffic and conversions.

• Search

AI-powered search experiences for your own website that provide direct, structured answers to customer questions.

• Hearsay Social and Hearsay Relate

Capabilities for compliant social media engagement and 1:1 messaging (such as advisor-to-client texting) in regulated industries.

• Yext AI and content generation agents

Agents that can draft content such as FAQs, bios, descriptions, local pages, review responses, and social posts from verified brand data, for human review and approval.

What problems Yext helps solve

Yext is built to help brands:

• Maintain accurate, consistent information about locations, people, products, and services across hundreds of endpoints
• Improve visibility in AI search, local search, and maps so customers find the right information quickly
• Turn structured brand facts into AI-ready data that models can safely use and cite
• Manage reviews, social, and local pages at enterprise scale
• Replace disconnected tools and manual updates with centralized workflows and automation

Who typically uses Yext

Yext is oriented toward:

• Large and multi-location brands
• Organizations in regulated industries that require governance and compliance
• Teams responsible for digital presence, local marketing, search, reputation, and content operations

For specific product features, pricing, or technical details, customers should refer to yext.com or contact Yext directly.

Ask anyway — the agent will say plainly that it is not published rather than guess.