Wreck Techs

Their services are free for Georgia Tech housing residents.

What Wreck Techs help with

Wreck Techs provide support for common technology issues, including:

• Getting devices connected to the campus network
• Registering devices and activating ethernet connections in housing
• Basic troubleshooting for personal computers and devices
• General software support

If a question involves housing-related technology or getting connected at Georgia Tech, Wreck Techs are usually the right first contact.

Wreck Techs can help students with:

• Using Georgia Tech wireless networks, including eduroam, GTother, and GTvisitor
• Automatically connecting to eduroam, GTother, and GTvisitor on supported devices
• Manually configuring:
• Android devices for eduroam
• Apple devices for eduroam
• Windows 10 devices for eduroam
• Troubleshooting eduroam connection issues on Apple iOS devices
• Using the wireless network as a visitor on campus

Wired devices and streaming devices

Wreck Techs also support wired connections and media devices in housing.

They can assist with:

• Wired network connections for supported devices
• Registering streaming devices so they can connect to the network

For detailed, step-by-step instructions, students can follow the topics and guides linked from the Wreck Techs website or contact the team directly for help.

• Phone number: 404-385-5555 (then choose extension 5 for the Wreck Techs)
• Availability:
• Sunday–Thursday: 2:00 p.m. – 10:00 p.m.
• Friday: 2:00 p.m. – 6:00 p.m.

Online help requests

Students can submit an online request form and receive a reply with a solution.

• Use the "Login and Submit a Request" option on the Wreck Techs website to access the request form.

Walk-up location

Wreck Techs also offer in-person support at their walk-up location.

• Location: West Village, 532 8th St. NW, Atlanta, GA (on campus)
• Floor: 3rd Floor
• Hours:
• Sunday–Thursday: 2:00 p.m. – 10:00 p.m.

No appointment is needed for walk-up support during open hours.

Wreck Techs can provide guidance on Duo-related topics such as:

• Adding Duo Mobile on Android devices
• Adding Duo Mobile on iOS devices
• Activating Duo Mobile when a phone number changes
• Restoring Duo Mobile accounts using Instant Restore

Georgia Tech account issues

Wreck Techs can help with:

• Activating a Georgia Tech (GT) account
• Changing a GT account password
• Submitting a photo ID for password reset
• Understanding and setting up Email Forwarding for Life (EMFL)

Students who run into problems with Duo prompts, password changes, or accessing their GT account can contact Wreck Techs through phone, online request, or the walk-up location for assistance.

Wreck Techs can help troubleshoot and provide guidance for:

• Mac computers
• Windows computers
• Linux systems

VPN (GlobalProtect) support

They provide support for installing and using the GlobalProtect VPN client on:

• macOS
• Windows
• Enterprise Linux

Email and productivity software

Wreck Techs can help with common issues involving:

• Outlook app on iOS
• Outlook for Windows (including Microsoft 365 and Outlook 2019)

Antivirus and malware protection

Wreck Techs can advise students on available antivirus and malware software options for troubleshooting issues on their computers.

Audio/Video (A/V) support

They also assist with basic audio and video support needs, such as getting sound or video working correctly on student devices in a housing context.

As stated on the Wreck Techs website:

• "We are now hiring for Summer/Fall 2026!"
• Interested students are directed to fill out an application at https://apply.wrecktechs.gatech.edu.
• Questions about hiring can be sent to wthiring@groups.gatech.edu.

(For the most up-to-date hiring terms, applicants should refer to the application site or email the hiring address above.)

Experience and skills

Working with Wreck Techs offers opportunities to:

• Gain hands-on experience with enterprise-grade network equipment and advanced technologies
• Develop problem-solving skills
• Build strong customer service abilities in a diverse tech environment
• Enjoy flexible working hours
• Strengthen teamwork and communication skills in a dynamic, tech-focused setting

Ask anyway — the agent will say plainly that it is not published rather than guess.