Wowza

Industries and use cases

Wowza powers video workflows for many sectors, including:

• Public safety, law enforcement, and emergency response.
• Government and defense.
• Enterprise and corporate communications.
• Live sports, esports, and events.
• OTT services and media broadcasting.
• Monitoring and surveillance, including smart cities and traffic management.
• Industrial and remote operations.
• Healthcare and medical technology.
• Faith-based and nonprofit streaming.

Partner ecosystem

• Wowza maintains a broad partner ecosystem with resellers, distributors, and complementary streaming products.
• This network spans many countries and includes thousands of reseller and distributor sales representatives.

Security and compliance

• Wowza is a SOC 2-compliant organization.
• The company publishes security practices that address infrastructure security, content protection, monitoring, and incident response.
• Example measures and options (as described across Wowza materials) include:
• TLS/HTTPS transport security.
• AES-128 HLS encryption.
• Source authentication and token-based access controls.
• Multi-DRM support (such as Widevine, FairPlay, and PlayReady).
• Watermarking options.

Customers who need detailed or formal security documentation, certifications, or compliance attestations should refer to Wowza's official security documentation or contact Wowza directly.

Working with Wowza

• Wowza offers extensive documentation, developer guides, webinars, demos, and community forums.
• Professional services (through Wowza Design Center) and premium support plans are available for organizations that require deeper architectural guidance or enhanced SLAs.

For questions about specific use cases, compliance requirements, or partnership opportunities, customers should contact Wowza.

• Accelerate time to production for new streaming deployments.
• Improve performance, stability, and scalability of existing workflows.
• Optimize infrastructure and egress costs.
• Integrate AI-powered video services and edge intelligence.
• Validate redundancy and failover before major launches.

Service packages

Launch – Quick start and workflow validation (1 day, remote)

• Intended for new deployments that need rapid setup and validation.
• Ideal for:
• Single-instance deployments.
• Standard ingest-to-delivery workflows.
• Teams implementing Wowza for the first time.
• Projects that need to go live quickly.
• Typical inclusions:
• Guided installation and configuration.
• Validation of source connections, recording, and playback.
• Basic performance and workflow health review.
• Live Q&A enablement session.
• Deliverables:
• Working, validated streaming workflow.
• Configuration summary and next-step recommendations.
• Recorded enablement session.

Optimize – Architecture review and performance tuning (2 days, remote)

• Intended for existing deployments needing improved stability, scalability, or cost efficiency.
• Ideal for:
• Customers experiencing scaling bottlenecks.
• Deployments preparing for higher traffic or major launches.
• Teams seeking redundancy validation.
• Workflows that require infrastructure or cost optimization.
• Typical inclusions:
• Comprehensive architecture review.
• Encoding and delivery workflow analysis.
• Performance and resource utilization assessment.
• Security and redundancy evaluation.
• Deliverables:
• Architecture review presentation.
• Prioritized optimization plan.
• Recorded consultation session.

Accelerate – Production architecture and implementation (3–5 days, remote)

• Intended for production-grade or enterprise deployments that require end-to-end architecture design and enablement.
• Ideal for:
• Multi-component or multi-instance deployments.
• High-availability and redundancy design.
• Kubernetes or containerized environments.
• OEM or embedded scenarios.
• Security-sensitive or distributed deployments.
• Typical inclusions:
• Advanced installation and configuration.
• End-to-end workflow design (encoding, delivery, redundancy, security).
• Performance benchmarking and fine-tuning.
• Custom enablement for administrators and operators.
• Deliverables:
• Validated, end-to-end streaming architecture.
• As-built documentation.
• Recorded enablement session and reference materials.

Care – Ongoing architectural advisory (add-on)

• Intended for teams that need continuing access to senior Wowza expertise for evolving or complex environments.
• Ideal for:
• Custom deployments and integrations.
• Kubernetes and container optimization.
• Custom module development.
• Pre-launch capacity and performance reviews.
• Strategic roadmap alignment.
• Typical inclusions:
• Priority access to senior Wowza streaming architects.
• Flexible expert-hour engagement model.
• Reference architectures and tuned configurations.
• Ongoing architecture validation and improvement.

Example outcomes

Customers use Wowza Design Center to:

• Establish ingest, transcoding, and delivery pipelines.
• Build Live and Live-to-VOD ABR workflows.
• Integrate AI-powered services at the edge.
• Modernize aging camera fleets and add intelligence to existing devices.
• Set up chain-of-custody for critical evidential video.

For detailed scope, timelines, or pricing for any Design Center package, customers should contact Wowza to request a scoping call.

One Month of Streaming

• Price: USD $295 one-time purchase (first instance included).
• Best for: Occasional on-premises streaming or unpredictable events and audiences.
• Includes:
• Fully customizable streaming server software.
• Up to 10 concurrent, transcoded channels per instance.
• Additional instances: $295 per additional instance.

Basic Monthly Subscription

• Price: USD $195 per month (first instance included).
• Best for: Ongoing on-premises streaming with steady events and growing audiences.
• Additional instances: $195 per additional instance per month.

Enterprise Plans

• Pricing: Custom, built for large-scale or specialized deployments.
• Best for:
• Large self-hosted or hybrid deployments.
• High-volume and high-density streaming.
• Workflows that may include CDN, Flowplayer, analytics, hybrid cloud services, or offline keys.
• Notes: Annual plans, discounted rates, offline deployment options, and professional services are available via a custom quote.

Included capacity and overages

• Concurrent, transcoded channels:
• Each instance includes up to 10 concurrent, transcoded channels.
• If an instance exceeds 10 concurrent, transcoded channels, additional channels are billed at $25 per concurrent, transcoded channel.
• Overages are billed in full-month increments based on the highest concurrent transcoded channel count in the billing month.

Deployment locations and licensing

• Instances can be run on customers' own hardware or on cloud infrastructure.
• Subscription usage is typically based on the maximum number of concurrent instances running during the billing cycle.
• Annual and high-volume pricing, containerized deployment pricing, and special offline deployment pricing are available through Wowza sales.

Other related services

• Wowza CDN: Optional service to scale delivery using Wowza's content delivery network.
• Premium Support: Silver, Gold, and Platinum plans with different response times and support channels.
• Live Event Support: Dedicated support for live event streaming.

For the most current pricing, discounts, and any region-specific terms, customers should contact Wowza or visit the official Wowza pricing page.

Licensing options

Every Wowza Streaming Engine installation requires a valid license key.

• Free trial license
• Free, no credit card required.
• Provides a trial license key to evaluate the full Wowza Streaming Engine feature set for a limited time.

• Subscription license
• Monthly or annual subscription options for production use.
• A single subscription key can be used for multiple instances, subject to plan limits and billing.

• Existing licenses and renewals
• Existing customers can sign in to their Wowza account to find license keys, manage subscriptions, and review upgrade options.

How to download Wowza Streaming Engine

Installers and updaters are available from the Wowza customer portal.

1. Sign in to your Wowza account using the credentials tied to your trial or purchased license.
2. Go to the My Downloads page in the portal.
3. Choose the installer that matches your server's operating system (Linux or Windows).
4. Download and run the installer for new setups, or use the updater for existing deployments.

The most recent release, including the latest features, fixes, and security updates, is always listed first.

Deployment options

Customers can deploy Wowza Streaming Engine on-premises or in the cloud.

On-premises deployment

• Install on your own server hardware and network.
• One subscription key can cover multiple instances (within plan limits).
• No separate license key is required per individual machine when using a multi-instance subscription.

Cloud marketplace deployments

Paid, preconfigured images and containers are available through major cloud providers.

• AWS: Paid Amazon Machine Image (AMI) in AWS Marketplace.
• Microsoft Azure: Paid hourly images in Azure Marketplace.
• Google Cloud: Paid containers in Google Cloud Marketplace.

Marketplace deployments typically include an embedded license and usage-based billing through the cloud provider, so a separate Wowza license key is not required.

Offline and specialized deployments

• Offline keys and unique pricing are available for deployments that must run without internet connectivity or have special requirements.
• Containerized deployment pricing and high-volume pricing models are available for larger fleets and advanced use cases.

Customers should review Wowza's official documentation for step-by-step installation and deployment instructions or contact Wowza for help selecting the best deployment approach.

• Best for: One-time live streaming events or basic support needs.
• Access method: Online ticket submission.
• Target response time: Within 48 hours on weekdays.

Silver premium support

• Best for: Ongoing streaming needs with fluctuating usage.
• Features:
• Target response time: 8 hours.
• Weekday support availability.
• Live chat support.

Gold premium support

• Best for: Large audiences or high-volume video workloads.
• Features:
• Target response time: 2 hours for Severity Level 1 issues (via support portal).
• Support available 24x7x365.
• Web conference support with screen sharing.
• One live event support session included.

Platinum premium support

• Best for: Custom or highly complex video solutions.
• Features:
• Target response time: 30 minutes for Severity Level 1 issues (via support portal).
• Support available 24x7x365.
• Web conference support with screen sharing.
• Four live event support sessions included.
• Dedicated account owner.
• One Launch Plan package per year.

Severity levels and SLAs (summary)

• Severity Level 1 (S1): Loss of functionality with critical business impact.
• Silver: Same-day response; Gold: 2-hour response; Platinum: 30-minute response.
• Severity Level 2 (S2): Degraded functionality with significant business impact.
• Silver: Same-day response; Gold: 4-hour response; Platinum: 1-hour response.
• Severity Level 3 (S3): Degraded performance causing subpar delivery.
• Silver: Same-day response; Gold: Same-day response; Platinum: 2-hour response.
• Severity Level 4 (S4): General assistance or information requests.
• Premium customers receive prioritized handling over non-premium customers.

Support channels and services

• Online ticket submission via the Wowza support portal.
• Live chat support (available 11 a.m. to 2 a.m. UTC for eligible plans).
• Web conference support with screen share (Gold and Platinum).
• 24×7 support availability for Gold and Platinum.

Live event support

• Included with Gold and Platinum plans.
• Provides a dedicated support agent who responds immediately to issues during setup and the scheduled event time.
• Includes:
• 1 hour of setup and 3 hours of monitoring during the event.
• Additional live event support time can typically be purchased for an additional fee per hour.

For exact current eligibility, pricing, and any changes to SLAs or live event support charges, customers should consult Wowza's latest support plan documentation or contact Wowza directly.

• Wowza Streaming Engine
• Highly configurable media server for live and on-demand streaming.
• Designed for 24/7, mission-critical and low-latency workflows.
• Suitable for public safety, government, enterprise, aerospace and defense, live sports, OTT services, and more.

• Wowza Flowplayer (OVP cloud streaming)
• Cloud-based online video platform and player solution.
• Complements Wowza Streaming Engine for end-to-end streaming workflows.

• Wowza CDN and delivery services
• Optional CDN delivery to scale Wowza Streaming Engine.
• Supports single- and multi-bitrate HLS delivery to global audiences.

• Video Intelligence Framework
• Real-time AI framework that works with existing video streaming infrastructure.
• Enables object detection, event logging, and integration with analytics and AI engines.

Key capabilities

• Live and on-demand streaming.
• Support for low-latency streaming workflows.
• Broad ingest protocol support (e.g., RTSP, RTMP/RTMPS, SRT, WebRTC, MPEG-TS, file-based VOD).
• Broad delivery protocol support (e.g., HLS/LL-HLS, MPEG-DASH, WebRTC, RTMP, RTSP).
• Support for modern and legacy codecs such as H.264, H.265/HEVC, VP8, VP9, OPUS, AAC, and MP3.
• Extensive APIs, SDKs, and Java modules for custom integrations and workflows.

Typical use cases

• Live sports and esports streaming.
• OTT services and media distribution.
• Corporate communications and internal broadcasts.
• Public safety, law enforcement, and government monitoring.
• Industrial monitoring, smart cities, and traffic management.
• Healthcare and medical technology streaming.
• Conferences, performances, faith-based and nonprofit streaming.

For detailed technical specifications or edge cases not covered here, customers should consult Wowza documentation or contact Wowza directly.

Ask anyway — the agent will say plainly that it is not published rather than guess.