VFS Global

The key optional services include:

• Form Filling service
• Premium Lounge service
• SMS Alerts service
• Courier Service

Availability, pricing and terms for each service depend on the visa application centre and the government mission concerned. Applicants should always check the official VFS Global website for their country and destination for the latest details.

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Form Filling service

VFS Global staff can assist you in completing your visa application form.

Benefits:

• Help to obtain an accurate and correctly completed visa application form
• Support provided in local languages, where available
• Assistance provided either over the phone or at a VFS Global Visa Application Centre, depending on local setup

This is an optional, paid service and is not mandatory for submitting a visa application.

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Premium Lounge service

The Premium Lounge service offers a more private and comfortable visa submission experience at participating Visa Application Centres.

Typical features and benefits include:

• A quieter, more private and comfortable environment
• Quicker submission compared with the standard queue where available
• Courier return of passport and documents included as part of the service in many locations
• Real-time notifications on application progress

The exact features, eligibility and fee may vary by country and visa type. Using the Premium Lounge does not influence the outcome of your visa application.

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SMS Alerts service

The SMS Alerts service helps you stay updated on the progress of your visa application.

Benefits:

• Real-time notifications on key status updates for your visa application, where this service is offered
• Additional convenience, so you do not need to check your status manually as often

This is an optional, paid service in many locations. The content and timing of status messages depend on the processes of the relevant embassy or consulate.

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Courier Service for passport and documents

VFS Global can return your passport and other documents by courier after a decision has been made on your visa application, in locations where this service is available.

Benefits:

• Saves you time by reducing or removing the need to return to the Visa Application Centre in person
• Choice of delivery location, such as your home or office address, where local regulations allow
• Safe and convenient handling and delivery of passports and other documents

Courier availability, delivery areas, fees and timelines vary by country and by the visa application centre. Applicants should always follow the instructions on their local VFS Global website for exact options and pricing.

Where available, a trained VFS Global team visits your chosen location (for example, an office, campus or other agreed venue) to support the full application submission process.

Availability, eligibility and fees for VAYD vary by country, destination and visa category. Applicants should always check the official VFS Global website for their country and destination for current details.

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Typical steps for using VAYD

Although the exact journey can differ by country, the service generally follows these steps:

1. Book an appointment

• You submit a request for the VAYD service through the official VFS Global website.
• You provide basic details such as your country of application, destination country and contact information.

2. Confirmation and service planning

• A VFS Global team member contacts you (usually within a stated time frame) to discuss your requirements.
• They outline document prerequisites, confirm the preferred location, discuss available dates and explain the service fee and any additional charges that may apply.

3. On-site application submission

• On the agreed date and time, the VFS Global team visits your chosen location.
• The team typically assists with:
• Checking that your application forms and supporting documents are complete as per the relevant checklist
• Collecting your biometric data (such as fingerprints and photograph), where required by the destination country
• Scanning and packaging your application for submission to the concerned embassy or consulate

4. Application processing and return of passport

• Your application is forwarded to the respective embassy or consulate for a decision.
• You receive updates about the status of your application, often via email or other agreed channels.
• Once a decision is returned to the Visa Application Centre, your passport is returned to you, typically via courier where this has been arranged.

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Service fees and additional costs

• VAYD is a tailored service. Fees usually depend on factors such as:
• Number of applicants in the group
• Whether the location is within a defined distance from a VFS Global centre or further away
• Any travel and accommodation requirements for the VFS Global team
• In some locations, there may be special pricing (for example, for student groups) or separate fee structures for groups inside and outside city limits.
• Travel and logistics costs for the VFS Global team (such as flights, car travel or overnight stays) may be charged in addition to the base service fee, depending on your location and group size.

All prices, currencies, available packages and terms are specific to the country and visa type you select and may change over time. Always refer to the dedicated VAYD information on the official VFS Global website for the country where you are applying.

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Important notes

• VAYD is entirely optional. Choosing this service does not influence the outcome or processing time of your visa application.
• Decisions on visa applications remain solely with the respective governments (embassies/consulates).
• The exact scope of assistance, required documents and booking process can vary depending on the destination country and the local VFS Global centre.

Insurance products are provided by independent insurers, not by VFS Global itself. VFS Global facilitates access to quotations and purchase options via its website.

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Key features and benefits

Based on the information on the VFS Global website, typical features of the Travel Medical Insurance offering include:

• 24/7 global emergency assistance while you are travelling
• Coverage for trip cancellation and delays, depending on the plan selected
• Option to change the coverage start date, subject to insurer terms
• Choice between different trip types, such as:
• Short trip
• Student
• Annual multi-trip

The exact benefits, limits and exclusions depend on the insurer and the specific product you choose.

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Travel insurance and visa applications

• Travel medical insurance is a compulsory requirement for many visa applications, including Schengen visas.
• Many destinations require **minimum medical coverage of at least

€30,000**, or an equivalent amount, as part of the visa conditions.

• Policies are usually expected to cover the full duration of your trip, and in some cases must match your travel dates exactly.

Applicants should always check the official checklist or requirements for their destination embassy or consulate to confirm the exact insurance conditions.

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How it typically works on the VFS Global website

1. You select your trip type (such as Short Trip, Student or Annual Multi-trip).
2. You indicate the country you are travelling from and the country you are travelling to.
3. By clicking the button to get quotes, you agree to the terms and conditions shown on the site.
4. Your details may be shared with VFS Global's insurance partners so that they can provide you with suitable quotes and policy options.

The full process, pricing and the list of available insurers can vary by country and over time.

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Important disclaimers from the VFS Global website

• Links to insurance providers and other third-party products on the VFS Global website are typically in the nature of paid advertising, and the sites are not owned or operated by VFS Global.
• Accessing these external sites is voluntary and does not imply that VFS Global endorses or is responsible for them.
• Users deal with these third-party providers at their own discretion, risk and cost.
• If you proceed to use a partner's product or service, you consent to VFS Global sharing your personal information with that partner for the purpose of providing quotes and services.
• For more details, applicants should review:
• VFS Global's own Privacy Policy; and
• The Privacy Policies of the individual insurance partners, available on their respective websites.

Always refer to the latest information and terms on the official VFS Global website and the insurer's site before purchasing any travel insurance.

• Visa appointments are free of cost and can be booked only through the official website at www.vfsglobal.com.
• Appointments are available online on a first-come, first-served basis.
• For some countries, you may be required to prepay an approved VFS Global service fee when booking an appointment.

VFS Global warns applicants to be cautious of anyone attempting to sell appointments or claiming to provide guaranteed access to slots.

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Role of governments in appointments and decisions

• Availability of visa appointment slots is at the sole discretion of the respective governments (embassies/consulates).
• Decisions on visa applications, visa validity/tenure and processing timelines are also made only by the relevant embassies or consulates, not by VFS Global.
• Choosing any paid, value-added service from VFS Global does not influence whether your visa is approved, how long it is valid for or how quickly it is processed.

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Payments and official communication channels

VFS Global highlights that:

• www.vfsglobal.com is the only official website for visa appointment booking.
• Payments related to VFS Global services should be made only:
• online via the official VFS Global website while booking an appointment, or
• at a VFS Global Visa Application Centre.
• VFS Global never asks for upfront payments via email, SMS or unsolicited phone calls.

Applicants should always verify that they are on the genuine VFS Global website (including checking the logo and URL) before entering any personal or payment information.

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No association with third-party agents or job/immigration offers

The VFS Global #DoNotFallForFraud information makes clear that:

• VFS Global does not work in association with any third-party entities that claim to secure appointments or visas on applicants' behalf.
• Applicants should beware of scammers or fraudulent entities who pose as VFS Global or claim to be associated with VFS Global in any capacity.
• VFS Global is not involved in job placement or recruitment services, and it is not an immigration consultancy.
• Applicants should be cautious of any offers promising jobs or immigration opportunities in exchange for payment and claiming a link with VFS Global.

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Protecting your personal information

VFS Global advises applicants:

• Do not share personal information (such as passport numbers, banking details or login credentials) over social media, email, SMS or phone calls unless you are certain the request is legitimate.
• VFS Global will not ask you to share sensitive personal information through informal or insecure channels.

If you receive suspicious messages, calls or social media contacts claiming to be from VFS Global, you should treat them with caution.

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Reporting suspected fraud

If you suspect you have encountered fraud or a scam related to VFS Global services, the VFS Global website provides a dedicated way to report incidents of fraud. Applicants are encouraged to use the official reporting channel linked from the #DoNotFallForFraud page.

For the most accurate and up-to-date guidance on fraud prevention, applicants should always refer directly to the latest information on the official VFS Global website.

Ask anyway — the agent will say plainly that it is not published rather than guess.