Twin State Technical Services

The company supports schools, nonprofits, manufacturers, governments, and other organizations with technology solutions designed to improve security, productivity, and long-term growth. Twin State also offers TS1, a unified platform bringing together managed IT, cybersecurity, and cloud, with software development and web support available when needed.

Twin State Technical Services can be reached at 563-441-1504 or helpdesk@tsts.com. A customer portal is also available on the company website.

• Identifying appropriate AI use cases
• Mapping workflows for automation
• Training teams to use AI-powered tools
• Implementing systems that improve productivity and reduce costs
• Helping leadership create an AI roadmap
• AI governance, including policies, access controls, audit frameworks, and compliance design
• Custom AI agents and structured data lake environments
• Role-specific training for end users and technical staff
• Executive sessions covering AI strategy, risk, opportunity, and vendor questions
• Workshops for exploring use cases, prototyping solutions, and building AI fluency
• AI readiness assessments covering security, data classification, use-case prioritization, and skilling

Twin State also offers the AI Leadership Council, which brings together executives, technology leaders, and education professionals to discuss practical approaches to AI adoption and learn from industry experts.

Twin State Technical Services provides co-managed IT services for organizations with internal IT teams that need additional support, expertise, or capacity. Its local engineers work alongside in-house teams without taking control away from them.

Co-managed IT support can include:

• Overflow help desk support when ticket volumes increase
• Advanced cybersecurity expertise, including threat detection, endpoint protection, and security frameworks
• Project and implementation support for initiatives such as cloud migrations and infrastructure upgrades
• Proactive monitoring and maintenance to identify and resolve issues before they escalate
• Strategic IT guidance aligned with business goals

The service is designed for CIOs, IT leaders, and organizations managing growth, complex projects, evolving security needs, or routine support demands. Twin State adapts to existing workflows and can scale support as the organization's environment changes.

The company describes its approach as an engineer-to-engineer partnership with local, relationship-driven service. Internal teams retain ownership of their operations while gaining additional security, stability, and capacity.

Twin State Technical Services provides local IT help desk support from experienced engineers based in its office. The help desk is not an outsourced call center or chatbot, and most issues are resolved remotely. On-site assistance is available when needed.

Help desk services include:

• Fast, direct support from engineers familiar with the client's systems
• Remote and on-site troubleshooting
• Device and application support for laptops, desktops, and critical applications
• User account and access management
• System monitoring and proactive issue identification
• Clear communication without unnecessary jargon

Twin State reports a 99% client happiness rating, an 80% rate of issues resolved remotely, and an average initial response time of 15 minutes. Its stated goal is to restore productivity and keep business operations moving with minimal disruption.

1. Assess: Review business goals, technology requirements, and the existing environment.
2. Recommend: Compare options, evaluate vendors, and identify a suitable solution.
3. Purchase: Coordinate hardware, software, and licensing procurement.
4. Deploy: Configure, install, and roll out technology.
5. Manage: Track renewals, replacements, warranties, and lifecycle planning.

Services include hardware sourcing, business laptops and workstations, new employee technology setup, software licensing management, vendor coordination, technology budgeting, procurement planning, and renewal tracking.

Twin State can help source laptops, desktops, workstations, monitors, docking stations, networking equipment, firewalls, wireless access points, servers, Microsoft 365 licenses, security solutions, business applications, cloud platforms, VoIP systems, backup solutions, collaboration platforms, and productivity tools.

The company also supports hardware lifecycle management, including deployment planning, device standardization, warranty considerations, replacement schedules, secure disposal planning, and technology budgeting. Software licensing support includes evaluating subscriptions, tracking renewals, identifying unused licenses, and reducing unnecessary spending.