Total Restoration of Texas

Types of fire and smoke damage handled

• Kitchen and grease fires
• Electrical and structural fires
• Smoke and soot damage (even in rooms the fire did not reach directly)

What the service includes

• 24/7 emergency response for fire and smoke damage
• Property securing and site stabilization as needed
• Complete inspection of visible and hidden smoke damage throughout the property
• Certified smoke and soot removal using professional-grade cleaning agents
• Ozone deodorization and other professional odor-removal methods
• Cleanup of residues from walls, ceilings, ductwork, and contents where possible
• Contents services, including:
• Inventory and documentation
• Professional cleaning and deodorizing of restorable items
• Secure off-site storage during restoration when needed
• Structural repair and full rebuild after cleanup, from demolition to finish work
• Coordination with your insurance company throughout the process

Insurance and costs

• Fire and smoke damage are typically covered under standard homeowner policies, subject to the specific policy and deductible
• Total Restoration of Texas works directly with insurance carriers
• Uses Xactimate estimating and full documentation to align with adjusters
• Most customers typically pay only their policy deductible, with the insurer covering approved restoration costs

Typical timelines

• Smoke-only damage in a limited area may be resolved in days
• Fires involving structural damage to multiple rooms can take several weeks from mitigation through rebuild
• A specific timeline is provided after on-site assessment, based on the scope of damage

When to call

Contact Total Restoration of Texas as soon as it is safe after a fire event and before attempting cleanup. Incorrect handling of soot and smoke residues can make stains and odors harder to remove and may cause additional surface damage.

For emergencies, call the 24/7 line listed on the website or main contact page.

Total Restoration of Texas provides mold inspection, containment, and remediation services, often in connection with water or flood damage.

When mold services are needed

• After a water leak, flood, or persistent moisture problem
• When visible mold is present on walls, ceilings, flooring, or contents
• When there is a musty odor or suspected hidden moisture behind finishes

What the service includes

• Inspection for visible and hidden mold growth
• Use of moisture detection tools to identify damp building materials
• Containment of affected areas to help prevent the spread of spores
• HEPA filtration and controlled removal of affected materials as needed
• Application of antimicrobial treatments where appropriate
• Drying of the structure to remove the moisture source that allowed mold to develop
• Coordination with any third-party testing or clearance as required

Emergency and follow-on work

• Mold issues are often addressed as part of a water or flood damage restoration project
• The same team can handle water extraction, structural drying, mold containment and removal, and the subsequent rebuild

Insurance and payment

• Mold remediation may be related to a covered water loss; coverage depends on the individual insurance policy
• Total Restoration of Texas documents conditions and work performed and works directly with many insurance carriers whenever mold is part of an insured loss

When to call

Contact Total Restoration of Texas promptly if you suspect mold or have had recent water damage. Addressing moisture and mold early helps limit damage and reduce the scope of remediation required.

Water and flood damage restoration services

Total Restoration of Texas provides full-service water and flood damage restoration for homes and businesses in Austin and across Central Texas.

What we handle

• Burst or leaking pipes
• Overflowing toilets, tubs, and sinks
• Appliance leaks (water heaters, washing machines, dishwashers, refrigerators)
• Storm and flash-flood water intrusion
• Roof and ceiling leaks from heavy rain
• Sewage or contaminated floodwater backups

What the service includes

• 24/7 emergency response for water and flood damage
• On-site arrival targeted within about an hour of your call in Austin and Central Texas
• Phone triage so a crew is dispatched with the right equipment
• Truck-mounted water extraction for standing water
• Removal of unsalvageable wet materials (carpet and pad, baseboards, portions of walls and ceilings, etc.)
• Structural drying and dehumidification using professional Dri-Eaz air movers and dehumidifiers
• Infrared moisture mapping and calibrated moisture meters to find and monitor hidden moisture in walls, ceilings, subfloors, and framing
• Antimicrobial treatment on mitigation projects to help prevent secondary mold growth
• Daily moisture readings until the structure reaches drying targets
• Cleanup and full rebuild to restore the property to pre-loss condition

Emergency availability

• Emergency line answered 24 hours a day, 7 days a week, including nights, weekends, and holidays
• Service for both residential and commercial properties

Insurance and payment

• Works directly with every major insurance company
• Uses Xactimate estimating and detailed documentation to support claims
• Bills insurance carriers directly in most cases, with no typical up-front costs to the customer

When to call

Contact Total Restoration of Texas as soon as you notice water damage, standing water, or flooding. Fast, professional extraction and drying limits how far the damage spreads and reduces the chance of mold.

For emergencies, call the 24/7 line listed on the website or main contact page.

• Austin
• Round Rock
• Cedar Park
• Georgetown
• Pflugerville
• Leander
• Kyle
• Buda
• San Marcos
• Lakeway
• West Lake Hills
• Rollingwood
• Sunset Valley
• Lockhart
• New Braunfels
• Burnet
• Temple
• Harker Heights
• Killeen
• Belton
• Other nearby Central Texas and Hill Country communities, as capacity allows

Typical response times

• Emergency water, flood, and mold calls: team aims to be on-site within about an hour of your call in the Austin and Central Texas service area, 24/7, subject to conditions on the day (traffic, weather, job volume)
• Fire and smoke damage calls: rapid response with on-site assessment as soon as scheduling and conditions allow

Hours of operation

• Emergency restoration line staffed 24 hours a day, 7 days a week, including nights, weekends, and holidays
• Non-emergency estimates and follow-up work are scheduled during regular business hours

Property types served

• Single-family homes
• Condominiums and townhomes (subject to access and association rules)
• Small to mid-sized commercial properties, offices, and retail spaces

For questions about whether a specific address or property type is covered, customers should call the main number listed on the website or contact page.

Lists Sunset, Central, Belton, Austin, Cedar Park, Georgetown, Harker Heights, and Killeen as a location. Names Texas, Central, Austin, and Austintown as a service area. Areas beyond these are not published.

Up-front costs

• For insured losses that are accepted by the carrier, there are typically no up-front costs beyond the deductible
• For situations that are not going through insurance, payment arrangements are discussed directly with the customer and will depend on the scope of work

Estimates and inspections

• Free estimates are available; customers can request one by phone or via the website contact form
• For emergencies, an on-site assessment is performed as soon as the crew arrives
• After inspection, the team explains the recommended mitigation and restoration plan and provides a scope of work

What affects total project cost

• Source and category of water (clean, gray, or contaminated)
• Extent and duration of water exposure
• Number of rooms and building materials affected
• Presence of mold or contamination
• Complexity and scope of the rebuild after mitigation

Exact prices, detailed line items, and coverage decisions are determined on a per-project and per-policy basis and are not quoted by the agent. Customers should speak directly with Total Restoration of Texas and their insurance carrier for project-specific cost information.

1. Protect personal safety first.

• Stay out of standing water if there is any chance that electrical outlets, appliances, or cords are involved.
• If safe to do so, turn off power to affected areas at the electrical panel.

2. Stop the water source if you can.

• For a toilet overflow, turn off the water supply line at the base of the toilet.
• For a suspected pipe leak and if you cannot find the local shut-off, turn off the main water shut-off valve to the property.
• If you cannot locate the leak or shut-off valve, or suspect a burst pipe, contact a licensed plumber.

While waiting for professional help

• Avoid moving items through wet areas unless necessary for safety.
• Do not run household fans or dehumidifiers on your own if there is significant water damage; incorrect drying can drive moisture deeper into building materials and complicate documentation.
• Take photos or video of the affected areas when it is safe, in case your insurance company requests documentation.
• If water has affected upper floors, be aware that it may have traveled into ceilings and walls on lower levels.

When DIY cleanup may be reasonable

Minor, clean-water spills limited to small areas may sometimes be handled by:

• Soaking up water with towels or a wet-dry vacuum
• Removing loose items from damp cabinets or closets

However, even seemingly small events can hide moisture in walls, subfloors, or under carpet and pad. When in doubt, it is safer to have a professional inspection.

When to call Total Restoration of Texas

Call Total Restoration of Texas right away if:

• There is standing water in any room
• Multiple rooms or floors are affected
• The water may be contaminated (for example, sewage backup or outdoor floodwater)
• You suspect water has reached wall cavities, subfloors, or ceilings

A professional water damage restoration company has the tools and experience to:

• Assess the full extent of visible and hidden damage
• Extract water quickly and safely
• Dry structures thoroughly to help prevent mold and long-term structural issues
• Document the loss for insurance and coordinate with your carrier

For 24/7 emergencies or to request an inspection, customers should use the phone number or contact options listed on the website's contact page.

Ask anyway — the agent will say plainly that it is not published rather than guess.