Trilogy

Vision

Trilogy envisions a society where everyone impacted by mental illness is valued, embraced, and supported holistically, systematically, and culturally; where the stigma of mental illness is eliminated; and where quality of care is not determined by socioeconomic status.

Who Trilogy Serves

• People living with significant mental illnesses such as bipolar disorder, schizoaffective disorders, depression, and other serious mental health conditions.
• Many clients also face additional barriers such as substance use, homelessness, or housing instability.
• Trilogy serves some of the most marginalized populations in Chicago and surrounding communities, regardless of ability to pay.

What Trilogy Does

• Provides a full array of mental and behavioral healthcare services to support recovery and long-term stability.
• Offers ongoing support so that people can live independently and thrive in their communities.
• Connects with clients in offices, in the community, and in-home to provide optimal support.

History

• Trilogy began in 1971, originally providing sheltered employment opportunities for people with mental illness in the Rogers Park neighborhood of Chicago.
• Over more than 55 years, Trilogy's programs have grown and evolved to meet changing behavioral healthcare needs in neighborhoods across Chicago and beyond.

Core Values Reflected in Trilogy's Work

• Commitment to recovery-oriented, person-centered care.
• Reducing stigma associated with mental illness.
• Expanding access to quality behavioral healthcare regardless of insurance status or income.
• Supporting independence, stability, and community inclusion for people in mental health recovery.

Mobile Crisis Response (MCR) Crisis Line

• Trilogy operates a Mobile Crisis Response (MCR) team that responds to mental health crises.
• MCR Crisis Line: 800-322-8400 (24/7, as noted on Trilogy's website header).
• The MCR team focuses on resolving crises in the community and reducing the need for police or emergency medical services.

Intake and Getting Started with Services

To learn more about how Trilogy can help and to start services:

• Call Trilogy's Intake Line at 773-382-4060.
• You can also visit Trilogy's website and navigate to the intake or "Get Started" section for more information and online options.

Who Can Seek Services

According to Trilogy's FAQ:

• Trilogy supports people who live with significant mental illnesses such as bipolar disorder, schizoaffective disorders, depression, and other serious mental health conditions.
• Many people served by Trilogy also face additional challenges such as substance use or homelessness; some experience several of these challenges at once.
• Trilogy provides a full array of mental and behavioral healthcare to some of the most marginalized populations in Chicago, regardless of ability to pay.

Length of Time Trilogy Has Been Providing Services

• Trilogy began its work in 1971 in the Rogers Park neighborhood of Chicago.
• The organization has been providing mental health and related services for more than 55 years, expanding and adapting programs over time to respond to community needs.

Additional Information

For more detailed information about specific programs, eligibility, and current availability, clients and caregivers should contact Trilogy directly at 773-382-4060 or review the services information on Trilogy's website.

• All of the city of Chicago, Illinois.
• The nearby communities of Skokie and Evanston.

Office Locations (by Neighborhood)

Trilogy sees clients onsite at offices located in:

• Rogers Park on the North Side of Chicago.
• The Edgebrook/Sauganash area on the Northwest Side of Chicago.
• Chatham on the South Side of Chicago.
• Albany Park, where services specialize in child, adolescent, and family therapy.

(Street addresses and specific directions are not listed here. For the most current address and directions to any office, please refer to Trilogy's website or contact the Intake Department.)

Community- and Home-Based Services

• In addition to onsite services at office locations, Trilogy clinicians provide services in the community and in clients' homes when appropriate.
• This community-based approach helps ensure that clients receive support in the settings that best fit their needs.

Lists Mobile, Mission, Albany Park, Chatham, Chicago, Chicago Lawn, Evanston, and Rogers Park as a location. Names Illinois, Mission, Chicago, and Rogers Park as a service area. Areas beyond these are not published.

General Payment and Access to Care

• Trilogy serves all clients regardless of inability to pay and will ensure appropriate linkage to available resources and services.
• Discounted mental health services are available to uninsured clients and those with low income through a sliding fee scale based on Federal Poverty Guidelines.

For specific questions about insurance coverage or payment options, clients should call Trilogy at 773-382-4060.

Medicaid Plans Accepted

Trilogy accepts many Medicaid and Medicaid Managed Care plans, including (as listed on Trilogy's website):

• Aetna Better Health (MMCP, MMP)
• Blue Cross Blue Shield of Illinois (MMCP, MMP)
• CountyCare
• Humana (MMCP, Beacon Health Strategies)
• Humana (MMP – dual eligible only; MMAI – dual eligible only)
• Illinois Department of Healthcare and Family Services (HFS) Medicaid
• Meridian (MMP, MMCP)
• Molina (MMP – dual eligible only; MMCP)
• YouthCare

(Plan participation can change. Clients should confirm with Trilogy staff and their insurance carrier that Trilogy is in network with their specific policy.)

Commercial Insurance (Therapy Only)

• Blue Cross Blue Shield of Illinois PPO (for therapy services only).

Medicare (Therapy Only)

For therapy services, Trilogy accepts:

• Traditional Medicare
• Aetna Medicare Advantage
• Blue Cross Blue Shield of Illinois Medicare Advantage
• WellCare Medicare Advantage

Sliding Fee Scale

Trilogy offers a sliding fee scale for individuals with behavioral health needs who are uninsured or have low income. The sliding fee is based on the Federal Poverty Guidelines and household size.

Example Client Responsibility per Visit (from Trilogy's posted scale)

• 0–149% of Federal Poverty Threshold: $0 per visit
• 150–199% of Federal Poverty Threshold: $30 per visit
• 200–250% of Federal Poverty Threshold: $60 per visit
• Over 250% of Federal Poverty Threshold: $100 per visit

The exact fee for each person is determined using the current Federal Poverty Guidelines and the sliding fee schedule.

For questions about the Sliding Fee Scale program or how to apply, clients should contact Trilogy's Intake Department at (773) 382-4060.

Note: Information on accepted insurance plans and fee schedules may change over time. For the most up-to-date details, please contact Trilogy directly or review the latest information on Trilogy's website.

Ask anyway — the agent will say plainly that it is not published rather than guess.