Tricerat

Founded in 1997, Tricerat has long experience in virtual desktop and remote application environments and works with global enterprise customers in sectors where reliable, secure printing is critical.

What Tricerat does

• Provides enterprise print and scan management software.
• Unifies centralized, direct IP, and cloud printing under one platform.
• Supports hybrid infrastructures that combine on‑premises and cloud resources.
• Aims to reduce IT overhead, help desk load, and infrastructure cost related to printing.
• Focuses on secure, resilient printing for mission‑critical environments.

Hybrid Print Architecture (HPA)

Tricerat describes its approach as Hybrid Print Architecture (HPA), powered by ScrewDrivers®. HPA is a strategic framework that unifies different printing approaches into a single architecture:

• Fortified Print Servers – For mission‑critical, high‑availability workloads that require very fast failover.
• Direct Print Zones – For simplified printing in branch offices or on remote workstations.
• Unified Control Plane – A single pane of glass to enforce printing policies and manage printers across the whole environment.

This architecture is designed for hybrid environments so organizations can eliminate print servers where possible and strengthen them where they must be retained.

Key outcomes and benefits (as described by Tricerat)

• Reliability and uptime
• Architecture designed for high availability with local fortified instances.
• Tricerat states that customers can achieve 99.9% printing uptime with sub‑30‑second failover, so printing can continue even during internet or external cloud outages.

• Simplified driver management
• ScrewDrivers® uses a single universal virtual driver to handle many different printer manufacturers and models.
• This is intended to eliminate driver conflicts, reduce spooler crashes, and speed up VDI logon times.
• Tricerat cites up to 10x bandwidth reduction for Citrix, Omnissa, and Microsoft Azure Virtual Desktop sessions.

• Reduced IT overhead
• Routine tasks such as driver updates and printer assignments can be automated.
• Tricerat reports that customers typically see around a 75% reduction in print‑related help desk tickets.
• By consolidating print management into one platform, organizations can support complex, globally distributed environments with less manual configuration.

• Cost optimization
• Tricerat positions ScrewDrivers® as a way to reduce the "hidden costs" of printing, such as IT labor, configuration effort, and downtime.
• Marketing materials state that organizations can reduce overall printing‑related costs by up to 65%, in addition to improving user satisfaction and business processes.

• End‑user experience
• Goal is to allow users to print from any device, in any location, to any printer in the environment.
• Features such as self‑service printer selection (in applicable editions) and reliable session printing are intended to minimize user friction.

Who Tricerat is for

Tricerat targets organizations that:

• Rely on virtual desktops or remote application delivery (e.g., Citrix, VMware, Azure Virtual Desktop).
• Operate hybrid infrastructures combining on‑premises resources with cloud services.
• Have distributed locations such as branch offices, remote workers, or mixed device fleets.
• Need secure, compliant printing for sensitive or regulated data.
• Want to reduce the complexity and cost of managing many printers, drivers, and print servers.

Solution implementation services

• Assistance with complex installation and configuration of Tricerat products.
• Help integrating ScrewDrivers® with third‑party systems or software.
• Support for scripting, automated deployments, and specialized printing environments.

Strategic services and consulting

• Guidance on designing print management architectures and rollout projects.
• Support that goes beyond standard pre‑sales consulting, including system design prior to implementing Tricerat products.

Business continuity and remote work

Tricerat's professional services team can advise on:

• Maintaining business continuity when work locations or IT environments change.
• Designing disaster recovery approaches that include printing and scanning.
• Supporting remote work scenarios so users can maintain normal printing and scanning workflows from home or other off‑site locations, including in VDI environments.

Education and training

Education services

• Training for IT administrators on Tricerat products.
• Topics generally include installation, configuration, troubleshooting, optimization, and best practices.
• Goal is to ensure internal teams can manage and support the environment effectively.

Custom development services

For organizations with needs beyond standard product capabilities, Tricerat offers project‑based software development services, which can include:

• Features specific to a single customer.
• Migration tools from other print management systems.
• Utilities tailored to unique workflows or environments.

These projects are scoped individually based on requirements.

Support

• Tricerat emphasizes ongoing, around‑the‑clock support for print management needs.
• The professional services and support teams are positioned as long‑term partners, providing assistance after implementation as environments evolve.

• Tricerat uses seat‑based annual subscriptions.
• You pay based on the number of concurrent users, not per printer.
• Pricing tiers take into account factors such as:
• The ScrewDrivers® software edition/version.
• The volume of users (scale of deployment).
• There are no published fixed prices; all final pricing is confirmed in a formal quote from Tricerat.

Because prices depend on edition, user counts, and requirements, exact figures must be requested directly from Tricerat.

What subscriptions typically include

An annual subscription for ScrewDrivers® is described as covering the core elements needed to get value from the platform:

• Software licensing for the chosen edition (Essentials, Professional, or Enterprise).
• Guided install – expert assistance to get the solution up and running.
• Helpdesk support during published business hours (for example, 8:30am–6:00pm EST for standard support) and access to additional support options where applicable.
• Unlimited printers – licensing is not tied to a maximum number of printers.
• Software training resources so teams can use the product effectively.
• Version upgrades – access to new versions and enhancements during the subscription term.
• Mobile app access where applicable, to extend printing capabilities to mobile devices.
• Customer success resources, including case studies and best‑practice guidance.
• Tricerat Academy – educational resources, webinars, and tutorials to deepen product knowledge.

Cost and ROI guidance

The Tricerat website includes tools and content to help estimate the total cost of printing and the potential savings from adopting ScrewDrivers®, noting that:

• A significant proportion of support tickets in many organizations are printing‑related.
• Indirect costs such as management, configuration, and lost productivity can be larger than consumable costs.
• Tricerat marketing materials state that organizations can reduce printing‑related costs by up to 65%, depending on their starting point.

These figures are estimates based on customer data and industry studies. They are not a guarantee of savings for any particular organization.

How to get a quote

• Prospective customers are invited to request a quote through Tricerat's website or sales team.
• For an accurate quote, Tricerat will typically need details such as the desired edition, approximate concurrent users, environment type, and any professional services or custom development required.

For any specific pricing, discounts, or commercial terms, customers must contact Tricerat directly. The agent does not have access to live pricing data and must not invent prices or commercial offers.

ScrewDrivers Essentials

Focused on core print and scan driver virtualization so organizations can standardize drivers and simplify management.

Key capabilities include:

• Printer driver virtualization – Abstracts and virtualizes printer drivers so IT does not need to manage a separate driver for every printer model on terminal servers or virtual desktops.
• Scanner driver virtualization – Similar abstraction for scanning devices.
• Cross‑platform support – Supports common virtual desktop and remote application platforms as well as traditional workstations.
• TMF® page description language – Tricerat's own page description format used to optimize printing across diverse environments.
• 12‑month support contract – Essentials includes a standard support period from Tricerat.

ScrewDrivers Professional

Adds centralized management and print server options on top of Essentials.

Includes everything in Essentials, plus:

• Drag‑and‑drop dashboard – A central, graphical console to organize and manage printers and assignments.
• Print server printing – Support for environments that rely on traditional print servers.
• Server‑free printing – Support for scenarios where organizations want to eliminate print servers where feasible.
• Self‑service and Map Manager – Tools that let users or admins map printers more easily without complex scripts.
• Print job reporting – Visibility into print jobs for auditing and optimization.
• Printer profiles – Configuration templates to standardize printer settings across users and locations.

ScrewDrivers Enterprise

The most fully featured edition, intended for complex and large environments that need hybrid and mobile capabilities.

Includes everything in Essentials and Professional, plus:

• Mobile device printing – Support for printing from mobile devices, with integration into the secure print workflows.
• Hold and release printing – Allows print jobs to be held until the user is ready to release them at the printer, improving security and reducing waste.
• Cloud printing – Enables cloud‑based or hybrid printing scenarios while still fitting into Tricerat's Hybrid Print Architecture.
• System printing – Advanced system‑level printing capabilities for complex environments.

Common platform characteristics

Across editions, ScrewDrivers® is designed to:

• Provide a single universal virtual print driver that supports many manufacturers and models.
• Remove the need to manage drivers on individual terminal servers, virtual desktops, or images.
• Reduce driver conflicts, spooler crashes, and logon delays.
• Simplify management of printers across both virtual and physical endpoints.

Higher editions layer on additional management, reporting, mobile, and security features to support more advanced enterprise use cases.

• Tricerat's architecture is designed around local fortified instances rather than relying solely on cloud services.
• This design aims to avoid cloud‑only single points of failure.
• Tricerat states that organizations can achieve 99.9% uptime for printing with sub‑30‑second failover, so printing can continue during internet or external vendor cloud outages.
• HPA allows customers to:
• Retain and fortify print servers where very high availability is required.
• Use direct print zones where simpler, server‑free printing is appropriate.

Security and Zero Trust approach

Tricerat emphasizes a Zero Trust security model for printing, focusing on protecting data from creation to physical output.

Key aspects described include:

• On‑premises data processing – Print data is processed locally rather than in multi‑tenant cloud services, helping maintain data sovereignty.
• Encrypted hold and release workflows – Data remains protected during transit and while jobs are held in queues.
• Prevention of cross‑tenant data exfiltration – Architectural choices are intended to stop print data from being exposed across tenants.
• Protection against unattended printouts – Hold‑and‑release features allow users to release print jobs only when they are physically at the device.

These measures are aimed at supporting organizations with strict regulatory or compliance requirements.

Hold and release printing

• Hold and release allows jobs to be queued but not printed until the user explicitly releases them.
• This helps to:
• Reduce the risk of sensitive documents being left unattended.
• Cut down on wasted paper from accidental or abandoned print jobs.
• When combined with mobile apps, users can release jobs when they are physically present at the printer.

Impact on IT and users

By combining security features with resilient architecture, Tricerat aims to:

• Reduce unplanned downtime related to printing.
• Limit security incidents caused by misrouted or exposed print jobs.
• Maintain or improve user experience, even when network conditions are degraded.

For detailed, customer‑specific security or compliance documentation (such as certifications, audit reports, or formal security white papers), customers should request information directly from Tricerat.

According to Tricerat's materials, the software supports printing and scanning in environments including:

• Citrix
• Tricerat is a long‑standing Citrix Ready Partner.
• Enhances Citrix Virtual Apps and Desktops by removing the need to manage print drivers on terminal or application servers.
• Aims to improve user experience by speeding up logon times and avoiding spooler crashes.

• VMware
• Tricerat is a VMware Technology Alliance Partner.
• Supports workstation printing in VMware environments.
• Provides features such as advanced print options (e.g., collating, stapling where supported by the printer), hold and release, and centralized management.

• Microsoft
• Tricerat is a Microsoft Gold Partner.
• Recommended for Remote Desktop Services (RDS) and Azure Virtual Desktop environments.
• Helps simplify enterprise print management by allowing assignment of printers by IP address or client name and improving printing performance.

Endpoint and thin client ecosystems

• IGEL
• Tricerat is an IGEL Ready partner.
• Its products are validated to work with IGEL‑equipped devices so organizations can provide secure, centralized printing from these endpoints.

• Zebra®
• Tricerat participates in the Zebra PartnerConnect program.
• ScrewDrivers® has been tested as a Zebra Compatible ISV product.
• This is intended to provide confidence for environments that rely on Zebra printers at remote or virtualized endpoints.

Hybrid and mixed environments

ScrewDrivers® is positioned to support:

• Traditional workstations alongside virtual desktops.
• Hybrid infrastructures that mix on‑premises print servers, direct IP printing, and cloud printing.
• Distributed locations such as branch offices and remote sites.

Tricerat's Hybrid Print Architecture (HPA) enables organizations to:

• Use fortified print servers where high availability is essential.
• Use direct print zones where local, server‑free printing is preferred.
• Manage everything from a unified control plane.

General compatibility notes

• ScrewDrivers® is designed to work with many different printer manufacturers and models via its universal virtual driver.
• Advanced features (such as stapling or certain finishing options) depend on what each specific printer supports.
• For precise compatibility questions about a particular printer model, thin client, or platform version, customers should confirm details with Tricerat support or sales.

Ask anyway — the agent will say plainly that it is not published rather than guess.