# Torq Americas HQ > Official Torq Americas HQ business agent. The only end-to-end AI SOC Platform at enterprise scale. Scale SOC capacity while you triage, investigate, and… ## Ask it a question Torq Americas HQ answers for itself at https://api.hailera.com/mcp/torq. A client that speaks MCP can connect to that address; the tool is ask_torq and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Torq Americas HQ Torq says its AI SOC Platform is trusted by Fortune 500 companies and enterprises worldwide. The company was founded in 2020 by Ofer Smadari, Leonid Belkind, and Eldad Livni to build an enterprise-grade Hyperautomation platform for security operations. Company development - In 2021, Torq raised $50 million, secured its first customers, and built the first iteration of its Hyperautomation platform. - In 2023, Torq introduced Socrates, its AI SOC Analyst. The company says Socrates can close 90% of Tier-1 tickets autonomously. - In 2025, Torq launched HyperSOC 2o, described as an AI SOC with a Multi-Agent System and native MCP support. - In early 2026, Torq closed a $140 million Series D led by Merlin Ventures, reaching a stated $1.2 billion valuation and $332 million in total funding. Torq reports a team of more than 400 people across the U.S., Canada, Israel, and Europe. The company also reports 100 million daily security automations running on Torq, a 4.8 rating on G2 and Gartner Peer Insights, a 10× operational and productivity boost, and an 800% improvement in workflow execution time. The listed leadership team includes CEO and Co-Founder Ofer Smadari, CTO and Co-Founder Leonid Belkind, and CINO and Co-Founder Eldad Livni, along with executives in revenue, marketing, customer success, people, finance, security, and engineering. Source: https://torq.io ## What Torq Americas HQ does Employee Self-Service Automation Torq HyperSOC helps automate access provisioning, service requests, and routine IT tasks through Microsoft Teams, Slack, web forms, and email workflows. Torq states that this can reduce help desk tickets by up to 70%. Request channels and capabilities - Slack and Microsoft Teams: Natural-language request handling, categorization, approval workflows, real-time status updates, routing, and audit-trail generation. - Dynamic web forms: Torq Interact supports context-aware forms with dynamic generation, auto-populated approvers, progress tracking, role-based workflows, mobile-responsive design, and compliance validation. - Email automation: AI-powered processing recognizes intent, extracts requirements, generates responses, processes attachments, and initiates workflows. - Identity integrations: The platform integrates with Active Directory, Okta, Azure AD, and LDAP for provisioning, group assignments, and access-rights management. - Compliance automation: Generates access logs, approval trails, and compliance reports for requirements including SOX, SOC 2, and ISO 27001. Example workflows The site describes automated workflows for new-employee onboarding, contractor access, application access requests, privileged-access elevation, employee offboarding, department transfers, and emergency access. These workflows can include manager approvals, role-based provisioning, temporary access, session recording, automatic revocation, account deactivation, and audit documentation. Torq lists integrations with identity and access platforms, HR systems such as Workday and BambooHR, collaboration tools such as Slack and Microsoft Teams, and business applications including Salesforce, ServiceNow, Jira, GitHub, AWS, and Azure. Torq for Financial Services Torq's AI SOC Platform helps banks and financial institutions automate fraud detection, response, and compliance across the threat lifecycle—from alert ingestion through investigation, containment, and remediation. Financial-services capabilities - Fraud and wire-transfer defense: Detects suspicious Zelle transactions, wire-transfer anomalies, and account-takeover attempts; can lock compromised accounts, enrich alerts, and notify fraud and customer-operations teams. - Phishing detection and containment: Supports alert triage, threat-intelligence enrichment, case creation, investigation, employee notification, and remediation. - Ransomware response: Triages ransomware alerts, isolates infected systems, and initiates containment actions. - Identity and access management: Automates just-in-time access approvals, stale privileged-account cleanup, self-service access validation, and response to suspicious identity behavior. - Compliance and audits: Automates evidence collection for PCI DSS, SOX, GLBA, and FFIEC, with audit-ready logs and SLA-aligned reporting. - Case management: Opens cases for verified threats, enriches them with business context, and routes them through agentic response actions. Torq states that its HyperAgents log the full reasoning chain for each step, verdict, and action. The platform integrates with more than 400 tools, including CrowdStrike, Wiz, Microsoft Sentinel, SentinelOne, ServiceNow, and Abnormal AI. For tools not listed on its Integrations page, Socrates Agentic Builder can be prompted to create integrations and use cases. Torq for MSSPs and MDRs Torq offers an AI SOC Platform for managed security service providers and managed detection and response providers. The offering is designed to help automate managed cybersecurity services, improve onboarding, reduce alert fatigue, and increase service capacity without adding headcount. Capabilities for managed services - Multi-tenant workspaces: Centralize automation and reuse workflows across customers while keeping environments computationally segmented for performance and SLA management. - Intelligent case management: Uses the Open Cybersecurity Schema Framework and event-driven workflows. MSSPs and MDRs receive an omniview across customer workspaces. - AI SOC Analyst: Socrates autonomously handles Tier-1 and Tier-2 cases, operates as a 24×7 on-call agent, and escalates to humans with full context. - Automated investigation and remediation: Connects activity across EDR, SIEM, cloud, and identity tools; executes containment, remediation, and recovery actions; and escalates critical cases for human-in-the-loop intervention. - Reporting and dashboards: Supports unlimited dashboards for roles such as SOC managers, CISOs, and customers. Metrics include MTTR, automation closure rates, and case assignments, with reporting by customer and across workspaces. Torq also describes use cases including clearing low-impact work, onboarding customers in minutes through reusable workflows, and offering automation-as-a-service to customer environments. Source: https://torq.io ## Where Torq Americas HQ works Lists Peer as a location. Names Canada and Israel as a service area. Areas beyond these are not published. ## AI SOC Platform Torq AI SOC Platform Torq describes its platform as an end-to-end AI SOC Platform for enterprise-scale security operations. It uses AI Agents and agentic SecOps to help security teams triage, investigate, threat hunt, report, manage cases, and respond to threats. Core capabilities - Triage: De-duplicates events, filters false positives, and prioritizes actual threats with AI verdicts informed by prior team decisions. Audit logs and manual overrides help keep analysts in control. - Manage: Creates, assigns, and manages cases from a single source of truth. - Investigate: Deploys specialized AI Agents for repetitive investigation tasks and records evidence, timelines, and recommended actions. - Respond: Supports autonomous or human-supervised agentic response, including containment and root-cause remediation. - Threat hunt: Uses agentic runbooks to access authorized data and tools, cross-reference historical cases, recognize threat patterns, and summarize findings. - Report: Helps teams inform stakeholders, deploy strike teams, and focus on high-impact risk-management work. - Context: Maintains a continuously updated context model that captures decisions, verdicts, exceptions, and overrides, including when and why they occurred. Socrates is Torq's natural-language-driven Agentic AI for autonomously remediating critical threats. The platform is presented as helping security teams detect, prioritize, and respond to threats faster. Demonstrations are available by request. Source: https://torq.io ## Professional Services Torq Professional Services Torq Professional Services helps organizations accelerate security-automation transformation through expert-led guidance or turnkey delivery. The team includes Forward-Deployed Engineers with experience in enterprise SOC migrations and transformations. The Professional Services contact information identifies an Americas HQ. JumpStart JumpStart is an advisory model for teams that want to build their own workflows with expert guidance. Torq provides: - Up to three one-hour virtual consultations per week - A designated Torq Solutions Architect - Best-practice guidance and design reviews - Customer-led prioritization and execution It is intended for SecOps practitioners building their own workflows, newly onboarded organizations seeking to accelerate ROI, and teams needing focused support beyond standard CSE engagement. Turnkey Turnkey is a full-service delivery model for tight deadlines, lean teams, complex migrations, or limited internal bandwidth. Torq handles workflow design and case-management buildouts through an agreed Statement of Work. The model includes a fixed-price structure, committed delivery of agreed outcomes, solution design, full workflow and case-management implementation, and clear deliverables. Torq cites examples including end-to-end case management delivered in six weeks through JumpStart and more than 100 workflows published in three months by a bank's team. Source: https://torq.io