# Text > Official Text business agent. Text provides an AI-powered customer service platform that helps businesses turn support conversations into revenue. ## Ask it a question Text answers for itself at https://api.hailera.com/mcp/text. A client that speaks MCP can connect to that address; the tool is ask_text and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Text This document summarizes the company information and contact details published on text.com. Company overview - Legal name (parent company): Text S.A. - US subsidiary: Text, Inc. - Founded: 2002 in Wrocław, Poland. - Headquarters: Wrocław, Poland. - US office location: Boston, Massachusetts, USA. - Scope: Developer of the Text customer service platform and related products (including LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget, and others listed on the site). - Scale (figures from the site): - 30,000+ business customers in over 150 countries. - Over 114,000 paid users. - Around 1.9 billion monthly visits handled across customer properties. - A team of over 250 people (for example, 268 people as of 2026 in one company info section). Public listing - Text S.A. is a public company listed on the Warsaw Stock Exchange (WSE). - Current ticker symbols shown on the site: - TXT / TXT.WA (since the rebrand to Text). - Previously listed under: - LVC / LVC.WA (2014–2023) when operating as LiveChat Software S.A. Office addresses (as stated on text.com) U.S. office - Company: Text, Inc. - Address: 101 Arch Street, 8th Floor, Boston MA 02110, United States of America. European office - Company: Text S.A. - Address: ul. Zwycięska 47, 53-033 Wrocław, Poland. Additional company information from the site - Text has been building customer service products for over 20 years. - The company highlights a track record that includes: - Annual recurring revenue (ARR) in the tens of millions of US dollars (for example, figures around $80M ARR in recent reports on the site). - Multiple consecutive years of paying dividends as a public company. - Products mentioned include: - Text (the main AI customer service platform). - LiveChat. - ChatBot. - HelpDesk. - KnowledgeBase. - OpenWidget. How to contact Text - Primary website: https://www.text.com - The site offers contact options such as: - Chat with the Text team via the website widget. - Browsing the help center and documentation. - Contacting the company for press, sales, or support through forms and links provided on the Contact page. Customers should use the channels and forms on text.com for the most accurate and up-to-date contact options. Source: https://www.text.com ## Where Text works Lists Wrocław as a location. Names Massachusetts and Poland as a service area. Areas beyond these are not published. ## Prices This document summarizes the main pricing information published on text.com. All prices and limits are based on the website and may change; always verify current pricing on the pricing page or with the Text sales team. Free trial - 14-day free trial available. - No credit card required to start. - Trial includes access to Text AI Agents, live chat, help desk tools, Inbox, and AI Copilot so teams can run real conversations before deciding. Pricing model - Pricing is based primarily on users (seats) and the level of AI automation needed. - Plans are available with monthly or yearly billing. - Yearly billing offers savings compared with monthly billing (the site states "Save up to 24%" with yearly billing). - AI usage is measured in AI Agent resolutions rather than per message. Essential plan - Designed for small teams earning their first revenue from chat. - Indicative price on the pricing page: - $19 per user per month when billed yearly. - The pricing table also references $25 per user per month when billed monthly. - Example inclusions listed on the site: - 1 AI Agent. - 10 AI resolutions per month (around 120 per year). - A limited number of AI reply suggestions and AI text edits. - 50 live visitors tracked. - 10,000 API calls per month. - 3 proactive campaigns. - A set number of custom skills for the AI Agent. - AI Copilot tools. - Inbox and ticketing system. - Workflow automation with a starter allowance of workflow rules and executions. - Business channels and basic reporting. - Selling through Shopify. Growth plan - Designed for scaling teams that want chat to drive revenue. - Indicative price on the pricing page: - $79 per user per month when billed yearly. - The pricing table also references $99 per user per month when billed monthly. - Everything in Essential, plus higher limits and additional features, for example: - 10 AI Agents. - 200 AI resolutions per month (around 2,400 per year). - More AI reply suggestions and AI text edits. - 400 live visitors tracked. - 20,000 API calls per month. - 30 proactive campaigns with higher impression limits. - Chat topics insights and advanced reporting. - Chat supervision and takeover for AI Agent conversations. - Chat and ticket summaries. - Shared canned responses. - Unlimited chat history (instead of a limited history window). - More extensive workflow automation capacity. Enterprise plan - Listed as "Enterprise – Custom offer". - Designed for larger organizations that need custom AI, higher volume, and dedicated support. - Key elements described on text.com: - Custom AI Agents, resolution logic, data pipelines, and workflow automation. - No hard limits on volume, seats, or integrations; scaled to how the business operates. - Dedicated engineers and product experts who work with the customer's team. - Enterprise requirements such as SOC 2 Type 2, SLAs, legal and compliance review, white-label widget, SSO, and audit logs. - Custom limits for AI resolutions, live visitors, campaigns, and workflows. Add-on packages and usage details (as described on the site) - AI resolutions: - Each paid plan includes a monthly package of AI Agent resolutions (for example, 10 on Essential and 200 on Growth, with higher volumes on Enterprise). - Additional AI resolutions can be purchased in packages of 50 resolutions for $49.50 each, which auto-refill when the included pool is exhausted. - A resolution is counted when the AI Agent answers at least one customer question in a conversation; only one resolution is counted per conversation even if multiple questions are solved. - API usage: - Plans include a monthly allowance of API calls (for example, 10,000 per month on Essential and 20,000 per month on Growth). - Extra 100,000 API calls can be purchased as an add-on (the pricing page lists a package price of $29.50 for this bundle). General notes and disclaimers - All prices, limits, and inclusions summarized here are taken from the pricing information on text.com and are subject to change. - Exact features included in each plan may vary over time; for a fully up-to-date list, customers should review the current pricing page or contact the Text sales team. - Local taxes, currency conversion, and contractual terms are not detailed here and are defined in Text's official documentation and agreements. Source: https://www.text.com ## Security, compliance, and data protection at Text This document summarizes the security and compliance information highlighted on text.com. For full details, customers should refer to the Text Trust Center and legal documentation. Security posture - Text describes its platform as offering enterprise-grade security and compliance. - Customer data and conversations are protected with encryption in transit (TLS) and at rest. - Access to data is controlled through account-level permissions, user roles, and security settings. - Higher-tier plans add advanced controls such as audit logs and custom SSO options. Security features mentioned on text.com Examples of security-related features and practices described across the site include: - Secure TLS connections for web and API traffic. - Two-factor authentication (2FA) for user accounts. - Single sign-on (SSO) support on eligible plans. - Audit logs and enhanced logging on enterprise plans. - Built-in spam protection for tickets and ways to block abusive chat users. Exact capabilities can depend on plan level and configuration. Compliance frameworks and standards Text lists alignment with or support for several major standards and regulations, including: - CCPA (California Consumer Privacy Act). - GDPR (General Data Protection Regulation). - SOC 2 (security controls audited to SOC 2 standards; described as SOC 2 Type 2 on the site). - PCI DSS – SAQ A for handling payment-related data in a compliant manner where applicable. - WCAG 2.2 accessibility guidelines for the chat widget and interfaces. - Data Privacy Framework participation, as referenced on the site. - BBB Accredited Business status. Customers should verify the current scope of certifications and attestations in the Trust Center and legal documentation, as coverage can evolve. Customer responsibilities - Customers remain responsible for how they configure access, roles, and data retention within their own Text accounts. - Regulatory obligations (for example, HIPAA or industry-specific rules) may require additional reviews or agreements; these are handled directly with the Text team. Where to find more details - Trust Center: The site points to a dedicated Trust or Security Center with up-to-date information on certifications, audits, and security practices. - Legal pages: Privacy Policy, Terms of Service, and related legal documents on text.com describe data processing, cookies, and compliance in detail. This summary reflects information shown on text.com and does not replace Text's official security, compliance, or legal documentation. Source: https://www.text.com ## Supported channels and integrations This document summarizes the channels and integrations mentioned on text.com. Exact availability, names, and limits can change, so customers should check current documentation or contact Text for the latest list. Customer communication channels Text is designed to work across multiple customer-facing channels, including: - Website chat (embedded widget on your site). - In-app chat and dedicated chat pages. - Email. - SMS via Twilio. - Social and messaging apps, including: - Messenger. - WhatsApp. - Ecommerce and web platforms, for example: - Shopify (ecommerce store and catalog integration). - WordPress. - Webflow and WooCommerce (mentioned in marketing content on text.com as supported use cases). AI Agent and human agents can work across these channels from one interface, with conversations converging into a shared inbox. Integrations referenced on text.com The website lists a variety of tools and platforms Text can work with, including: - CRMs and marketing tools - Salesforce. - HubSpot. - Mailchimp. - Team communication and collaboration - Slack. - Website and content platforms - WordPress. - Webflow. - Ecommerce and payments - Shopify. - WooCommerce (mentioned in marketing examples as a supported context). - AI and developer tools - OpenAI (used within the platform to power AI capabilities). - API and webhooks for custom integrations. Notes on integrations - Integrations may require configuration or specific plans; not every integration is necessarily available on every plan. - New integrations may be added and some may change name or behavior over time. - For a definitive, up-to-date list of supported channels and integrations, customers should consult the Text documentation or contact the Text team. Source: https://www.text.com ## Text AI Help Desk features Text Help Desk is part of the Text platform and is designed to turn support operations into a revenue driver. Role of the AI Help Desk - Combines traditional ticket management with AI to resolve issues faster and surface buying signals. - Uses AI Agent to handle a large share of routine questions before they become tickets. - Routes higher-impact cases to the right human agents with full context. How it works (as described on text.com) - Monitor - Observes customer behavior, intent, and support signals in real time. - Goes beyond simple ticket queues by watching what customers do on the site and detecting issues early. - Engage - AI Agent proactively starts conversations before customers leave without buying. - Uses the product or page the customer is viewing to tailor the conversation. - Resolve and convert - AI Agent answers questions, recommends products, and qualifies opportunities. - When a human is needed, the case is handed off with full history and context so agents can respond quickly. - Measure - Tracks not only ticket volume and resolution time, but also revenue generated, leads captured, and customer outcomes linked to support interactions. Reported results and benchmarks Examples highlighted on the site include: - Up to 73% of customer cases resolved before a ticket is created. - Significant reductions in time spent per ticket (for example, 39% less time per ticket in customer stories). - Thousands of tickets per week handled using automation. - Over 100 tickets processed in a few hours through prioritization and tagging in featured case studies. Actual results depend on configuration, traffic, and business model. Key help desk capabilities - AI Agent for support - Resolves routine questions automatically. - Escalates to human agents with conversation history and suggested next steps. - Workflows and automation - Automates repetitive tasks such as follow-ups, tagging, and routing. - Protects SLAs and flags VIP customers. - Supports rules-based automation so operations run with less manual oversight. - Ticket assignment and routing - Routes tickets by workload, language, skills, and custom rules. - Ensures each conversation lands with the best-suited agent. - Ticket details and context - Shows history, ownership, priorities, and escalations in one place. - Gives agents the full picture before they send the first reply. - Prioritization and filters - Surfaces high-impact conversations and SLA risks. - Custom views and filters built around team workflows. - Integrations - Connects with CRMs and other tools to push data, sync records, and trigger actions via webhooks or API. Visibility and control over AI - Provides detailed visibility into AI Agent behavior. - Allows teams to review AI responses, step in where needed, and refine rules. - Lets businesses define knowledge sources, escalation paths, and response limits so AI operates within their policies. Information here is a summary of the AI Help Desk page on text.com and may evolve as Text updates the product. Source: https://www.text.com ## Text Inbox (omnichannel shared inbox) features Text Inbox is a shared, omnichannel inbox for support teams that keeps every customer conversation in one place and focuses agents on revenue opportunities. Purpose of Text Inbox - Centralizes customer conversations from multiple channels into a single workspace. - Helps support teams spot buyers and high-value signals instead of just clearing the queue. - Works together with AI Agent so routine conversations are handled automatically and agents focus on complex or high-value cases. Key capabilities - Omnichannel inbox - Brings website chat, email, social media, messaging apps (such as SMS and WhatsApp), and AI Agent conversations into one shared view. - Supports real-time customer service with live chat and supervision. - Rich customer profiles - Shows customer details, browsing history, past conversations, and recent orders next to each conversation. - Live supervision of AI Agents - Allows human agents to see what AI Agent is doing in real time. - Makes it possible to monitor, intervene, or take over when needed. - Real-time visitor monitoring - Displays who is on the website, which pages they are viewing, and whether they are talking to AI Agent or a teammate. - Smart views and workflows - Lets teams create shared or private views for tickets, queues, daily priorities, and statuses. - Supports flexible workflows and automations that fire based on events in Text and integrate with other tools. - AI assistance in the inbox - AI drafts replies based on the knowledge base and conversation context. - Provides reply suggestions and text enhancements to keep tone and clarity consistent. - Summarizes conversations and handoffs so customers do not need to repeat information. Reported outcomes Examples from text.com include: - Up to 90% of customer conversations resolved automatically when automation is fully leveraged. - Up to 266% higher conversion rates when AI Agent participates in conversations. - Around $11,000 in additional monthly revenue on average reported from AI-powered conversations (figures shown in marketing examples on the site). Actual performance depends on traffic, configuration, and the specific business scenario. Use cases - High-volume support teams needing visibility across channels. - Sales-assisted support, where service teams handle buying questions and upsell opportunities. - Teams that want performance visibility beyond basic support metrics, including revenue generated from conversations. This information summarizes the Inbox feature page on text.com and may change as Text evolves the product. Source: https://www.text.com ## Text platform overview and key outcomes Text platform overview Text is an AI-powered customer service platform that helps businesses turn support conversations into revenue. What Text does - Provides AI Agents that handle customer conversations across chat, email, and messaging apps. - Combines live chat, help desk ticketing, an omnichannel inbox, knowledge base, workflows, and analytics in one platform. - Detects intent and buying signals in real time based on pages viewed, products compared, and customer behavior. - Lets AI resolve routine questions automatically and routes higher-value conversations to human agents with full context. Who it is for - Businesses that want support to drive sales, not just resolve tickets. - Teams that run customer service across website chat, email, social media, and messaging apps. - Companies that need enterprise-grade security and compliance for customer communications. Key outcomes reported on text.com - Up to 73–80% of issues resolved by AI before a human agent needs to step in (depending on product and use case). - Up to 266% higher conversion rates when AI Agent joins conversations. - Revenue examples highlighted on the site, such as: - $1.5M in revenue added in eight months from chat-driven sales. - +25% average order value. - +30% sales growth in featured case studies. - Reduced handling effort, such as less time spent per ticket and more tickets handled without increasing headcount. Core capabilities - AI Agent trained on your knowledge sources to answer questions, recommend products, and hand off to humans when needed. - Live chat on your website and other channels, with AI-assisted replies and visitor tracking. - Help desk with ticketing, workflows, automation, SLAs, and routing rules. - Inbox (shared omnichannel inbox) that brings chats, email, social, and messaging into one workspace. - Copilot tools that draft replies, summarize conversations, and suggest tags based on your knowledge. - Knowledge base for self-service help content, grounded in your documentation. - Reporting and analytics that show AI resolution rate, revenue influenced, sales tied to chats, and support performance. Geographic footprint and scale - 30,000+ teams use Text products to turn customer service into a profit engine (as stated on the site). - Customers in over 150 countries. - Operating for over 20 years in online customer service. Information in this document is summarized from text.com and may evolve as the platform develops. For the latest details on features and performance, check the current website or speak with the Text team. Source: https://www.text.com ## What Text has not published yet These are things people ask Text that its published information does not yet cover. - prices - availability - discounts or promotions - contract terms or SLAs - implementation timelines - guaranteed revenue outcomes - compliance certifications beyond those documented Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.text.com