Tata Communications

• Operates a global network carrying over 35% of the world's internet routes.
• Connects businesses to around 80% of the world's leading cloud providers.
• Serves more than 5,000 customers, including 300 of the Fortune 500.
• Provides mobile connectivity through 600+ mobile network operator relationships across 170+ countries.

Vision and mission

• Vision: To deliver a New World of Communications to advance the reach and leadership of customers as a global digital ecosystem enabler.
• Mission: To enable enterprises to succeed in the new world of digital technologies and business models by being borderless and always available to customers and partners.

Values and culture

Tata Communications' culture is built on:

• Values: Integrity, Pioneering, Excellence, Responsibility and Unity.
• Behaviours (DRIVE Ahead):
• Ownership and accountability
• Collaboration
• Can‑do attitude and growth mindset
• Being agile
• Innovation and problem solving
• Continuous learning and skill transformation

The company supports a diverse workforce of thousands of employees across multiple nationalities and locations, with a focus on inclusivity and ethical practices.

Sustainability and responsibility

Tata Communications is committed to:

• Minimising its environmental footprint and targeting Net Zero by 2035.
• Supporting communities through initiatives in sustainable livelihood, education and the environment.
• Maintaining strong governance with transparency, accountability and ethical business practices.

For more on Tata Communications' story and purpose, see the About section on its website.

Network Fabric

• Global managed network services for secure, high‑performance connectivity.
• Programmable infrastructure for Managed LAN/WAN.
• Integrated security via managed SASE.
• Aims to simplify global connectivity and support AI‑ready, cloud‑centric networks.

Cloud Fabric

• Unified cloud infrastructure for real‑time, high‑performance operations.
• Supports multi‑cloud and hybrid environments.
• Focus on cost‑efficient, scalable cloud resources for data and AI workloads.

Security Fabric

• Security platforms and services that provide threat detection and response, security analytics and risk monitoring.
• Supports rapid deployment of security operations centres and improved mean time to detect and respond.

Interaction Fabric

• Customer and employee interaction solutions including CPaaS, CCaaS, UCaaS and cloud voice.
• Designed to enable omnichannel engagement and enhance customer journeys and workforce collaboration.

IoT Fabric

• Access‑agnostic connectivity and management for IoT devices.
• Capabilities for device management, data handling and endpoint security.
• Used in applications such as connected vehicles, smart cities and industrial IoT.

Typical enterprise outcomes

Enterprises use Tata Communications' Digital Fabric to:

• Unify global connectivity across sites, clouds and users.
• Modernise infrastructure for AI‑driven and data‑intensive workloads.
• Strengthen cyber resilience across networks, clouds and endpoints.
• Improve customer and employee experience with integrated communications.
• Deploy and manage IoT solutions at global scale.

For detailed product‑specific information, refer to the Solutions and Products sections of the Tata Communications website.

• Cloud‑based customer experience platforms including CCaaS and related solutions.
• Supports omnichannel engagement, including messaging and digital channels.
• Uses AI to assist agents, automate interactions and enable hyper‑personalised customer journeys.

Commotion CXP

• AI‑powered customer experience platform that unifies data and journeys across channels.
• Designed to deliver intelligent, context‑aware customer interactions at scale.
• Supports automation and decisioning to improve conversion and engagement.

Commotion Voice AI

• Real‑time, speech‑to‑speech voice AI platform for human‑like, emotionally aware interactions.
• Focuses on low‑latency, secure and multilingual voice experiences.

Use cases and outcomes

Enterprises typically use these platforms to:

• Build conversational AI and voice bots.
• Deploy digital avatars and agent assist tools.
• Orchestrate omnichannel engagement across messaging, voice and digital channels.
• Improve customer satisfaction and operational efficiency through automation.

For detailed capabilities, configurations and commercial terms, refer to the product pages on the Tata Communications website or contact the sales team.

• Enterprise‑grade AI cloud platform designed to run and scale AI workloads.
• Supports multi‑cloud connectivity and governance for AI applications.
• Built to meet key regulatory requirements in India and support compliant deployments.

IZO™+ Multi Cloud Network

• Multi‑cloud networking solution that unifies connectivity across cloud providers.
• Aims to simplify and secure multi‑cloud operations with consistent performance and visibility.
• Supports workload mobility, cost governance and automation for complex cloud estates.

ThreadSpan™

• AI‑powered control platform for hybrid infrastructure.
• Provides observability, configuration management and intelligent automation in one operational environment.
• Helps reduce critical incidents and improve time to resolution.

Edge and distribution platforms

• Edge distribution and connectivity platforms to support low‑latency, distributed workloads.
• Used alongside Vayu AI Cloud and multi‑cloud networking to support AI, data and media use cases at the edge.

Typical enterprise use cases

• Building and scaling AI and analytics platforms across multiple clouds.
• Modernising hybrid infrastructure with AI‑augmented operations.
• Improving reliability and performance for distributed, cloud‑based applications.

For specific technical specifications, reference architectures and SLAs, please refer to Tata Communications' product documentation or speak directly with Tata Communications.

• Gartner® Magic Quadrant™ for Global WAN Services: Recognised as a Leader for 13 consecutive years, reflecting the strength of its global network services for enterprises.

Customer experience, CPaaS and conversational AI

• Omdia – CCaaS Leader: Named a Leader for its AI‑powered contact centre platform and omnichannel customer engagement capabilities.
• Juniper Research – Conversational AI Leaderboard 2026: Ranked as an Established Leader for the breadth of its conversational AI portfolio and investment in agentic AI and CPaaS.
• Juniper Research – Mobile Messaging Market 2026–2030: Ranked as an Established Leader in the mobile messaging market, recognising global operations and advanced messaging capabilities.
• Metrigy – CPaaS MetriRank 2025: Ranked among the Top 5 global CPaaS providers, highlighting market momentum and enterprise‑focused engagement.

Cybersecurity

• KuppingerCole Leadership Compass: Managed Detection and Response (MDR) 2026: Recognised as an Overall Leader for combining carrier‑scale visibility, AI‑led operations and full‑stack security.

Media and video services

• Frost and Sullivan 2025 Global Company of the Year – Video‑Managed Services: Recognised for leadership in video‑managed services and cloud‑native media workflows.
• IDC MarketScape – Media Production, Distribution and Monetization Integrated Cloud Solutions 2025: Positioned as a Leader for integrated, cloud‑based media solutions across the content value chain.

These recognitions reflect third‑party assessments of Tata Communications' capabilities at the time of each report. For the latest analyst coverage, see the Analyst Relations section of the Tata Communications website.

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