Syn-Apps

Primary platform and branding

• Syn-Apps is best known for its Revolution notification platform.
• Revolution unifies emergency alerts and routine communications into a single notification solution.
• Revolution is now a component of Intrado's Safety Suite; more information about Intrado's broader life-safety solutions is available at https://www.intrado.com/en/life-safety.

Customers and industries served

Syn-Apps' notification solutions are used by organizations that need to keep people informed and facilities safe, including:

• Education – K-12 districts and schools, higher education and universities.
• Government – local and other government facilities.
• Healthcare – hospitals, clinics, and other care facilities.
• Business and corporate offices – from general office environments to large campuses.
• Retail and manufacturing – facilities where reaching staff and visitors quickly is critical.

Core goals of Syn-Apps solutions

Across products and industries, Syn-Apps focuses on helping customers:

• Improve safety and emergency preparedness.
• Reach people quickly with mass communication during critical events.
• Support emergency alerts such as lockdowns, evacuations, and severe weather warnings.
• Streamline routine, non-emergency communications such as announcements, reminders, and schedule changes.
• Leverage existing IP network and communication infrastructure where possible, rather than replacing it.

• Mass communication – broadcast alerts across many devices and locations at once.
• Emergency alerts – send time-sensitive information during incidents such as lockdowns, intruders, severe weather, or other safety threats.
• Routine communication – share non-emergency information, reminders, and announcements with employees, students, patients, visitors, or bystanders.

Notifications can be:

• Live – spoken or triggered in real time.
• Pre-recorded – using prepared audio or message templates.
• Scheduled – delivered automatically at set dates and times using Revolution's scheduling tools.

Supported delivery channels and endpoints

Revolution is built to reach people through many types of endpoints, including both IP and legacy devices. Depending on a customer's environment and integrations, notifications can be delivered to:

• IP phones.
• Mobile devices (via apps or compatible mobile notification channels).
• Overhead IP speakers and analog speakers.
• Loud horns and audio devices.
• Digital signage and display boards.
• SMS and other supported text-based channels.
• Desktop endpoints (where supported by integrated solutions).

Revolution helps unify these channels so a single alert can reach multiple device types simultaneously.

Geo-location and targeted alerts

Revolution supports geo-targeted notifications so that recipients receive information relevant to their current or configured location. This can be used to:

• Send separate alerts to different buildings, zones, or regions at the same time.
• Provide localized instructions during emergencies (for example, evacuation routes or shelter-in-place guidance by area).

Triggers and integrations

Revolution can be integrated with a variety of systems so alerts can be triggered automatically or with minimal user interaction. Example activation sources include:

• Panic buttons and duress devices.
• Access control systems.
• Sensors and alarms (such as motion detection or intrusion alarms).
• External early-warning systems, including sources like weather and other public-alert feeds.

These integrations allow organizations to build a notification workflow that automatically reacts to key events detected in their environment.

Emergency use cases

Common emergency-oriented use cases supported by Revolution include:

• One-touch or automated building lockdown notifications.
• Silent or discreet alarms to notify security or administrators.
• Alerts based on external early-warning systems (for example, severe weather or other public alerts).
• Rapid distribution of evacuation procedures and contingency plans.

Routine and day-to-day communication

Beyond emergencies, Revolution can also be used for everyday communications, such as:

• Routine staff announcements and reminders.
• Scheduled notifications using the built-in scheduler.
• General information for people in and around a facility.

Specific features and integrations can vary based on each customer's deployment and environment.

• Phone: 1-866-664-6071
• Email: syn-appssalesinbox@intrado.com

(If you are experiencing an emergency, always call local emergency services such as 9-1-1.)

Documentation and resources

Syn-Apps provides product documentation and resources online, including:

• User guides for products such as:
• Revolution
• Paging Relay
• CallReplay by RAI Software
• SA-Announce (legacy software)
• CallAlert (legacy software)

• Release notes for product updates.

• Datasheets for software and hardware solutions, including (where applicable):
• Revolution
• Paging Relay
• CallAlert
• CallReplay
• Park-N-Page
• Syn-300 and Syn-600
• Vendor- and protocol-specific datasheets (for example, Avaya, Cisco, Shoretel, App-Pendix, SIP).

• Knowledge bases for supported products, such as SA-Announce.

Customers can visit the documentation section of the Syn-Apps website to access the most current guides, release notes, and technical resources.

Support team

• Syn-Apps' Support Engineers are dedicated to providing informed assistance to customers and partners.
• The Support team is based in Portland, Oregon, and is staffed in-house.

Support hours and response-time commitments are not listed here; customers should refer to their agreements or contact Syn-Apps directly for details.

• Enhance physical security.
• Improve internal communication and collaboration.
• Support business continuity and crisis response efforts.

Key capabilities for businesses

In business and corporate settings, typical capabilities include:

Effective communication

• Notify multiple types of devices simultaneously with audio and visual alerts.
• Ensure important information reaches staff and visitors quickly and consistently.

Emergency alerting

• Rapidly communicate status updates during critical incidents.
• Share evacuation procedures, contingency plans, and other safety instructions.

Smart building detection

• Connect to smart-building and security systems to detect and alert on events such as:
• Improper building entry.
• Motion-detected unauthorized presence.
• Theft or suspicious activity.
• Fire and other environmental hazards.

Intercom paging

• Integrate Revolution with overhead intercom speakers and compatible phones.
• Provide unified paging throughout business facilities.

Pleasant atmosphere and background audio

• Use Syn-Apps' Paging Relay to stream background music to overhead speakers.
• Help create a more comfortable and ambient environment for staff and visitors.

Audio/visual communication

• Deliver text, audio, and graphic notifications to supported devices across the network.

Part of a broader safety suite

• Revolution is a component of Intrado's Safety Suite.
• Businesses can use Revolution as part of a broader life-safety and notification strategy supported by Intrado.

Specific deployments and integrations vary by organization; customers should work with Syn-Apps to design a solution that matches their environment and requirements.

Ask anyway — the agent will say plainly that it is not published rather than guess.