SUSE

What SUSE believes

SUSE emphasizes that open source is the best way to drive innovation. Key themes from the company messaging include:

• Open source and collaboration – Working with partners and communities to give customers the agility to innovate today and evolve tomorrow.
• Choice and flexibility – Helping customers avoid lock-in and choose what works best for their business.
• Security and reliability – Making secure operations and zero-trust principles a priority.

Culture and impact

SUSE highlights the following aspects of its culture and impact:

• A global, collaborative culture focused on enabling employees to work together and achieve shared goals.
• A focus on social and environmental impact through ESG (environmental, social and governance) initiatives.
• A long-standing commitment to open source communities as a core part of SUSE's identity.

For more detail about leadership, careers, ESG programs and community initiatives, callers should refer to the dedicated sections on the SUSE website.

LTSS is intended for long-term and legacy workloads that cannot be upgraded on the standard schedule. It helps organizations:

• Continue to run older service packs and versions while remaining supported.
• Maintain reliability and security for infrastructure-dependent workloads.
• Plan upgrades proactively while keeping critical systems protected.

Support duration

• LTSS provides up to 6 additional years of support after the end of general support, across Extended and Extended Core lifecycle phases.

Applicable products (high level)

LTSS is available for selected versions of:

• SUSE Linux Enterprise Server (SLES) 11, 12 and 15.
• SUSE Linux Enterprise Server for SAP Applications 11, 12 and 15.

What LTSS includes (at a high level)

• Continued access to technical support after general support ends.
• Ongoing maintenance and security patches for covered versions and service packs.

For exact product/version coverage, detailed terms, and pricing for LTSS or LTSS Core, customers should refer to current SUSE product documentation or contact SUSE directly.

SUSE Global Services helps customers accelerate the value they get from SUSE technologies and ensure successful, secure operations.

Purpose

SUSE Global Services is designed to:

• Accelerate value realization from SUSE solutions.
• Optimize performance and reliability of deployments.
• Enhance security and support uninterrupted operations.
• Help customers adopt, run and evolve SUSE solutions from core to cloud to edge.

Main service categories

Premium Support

• Premium Support Services for mission-critical environments.
• Sovereign Premium Support tailored for sovereign and highly regulated environments.
• Premium Technical Advisory Services for proactive guidance.

Consulting Services

• Predefined consulting packages for common deployment and optimization needs.
• Custom consulting services for tailored projects and complex environments.

Training Services

• eLearning subscriptions.
• Instructor-led training.
• Certification programs for SUSE technologies.

Key benefits highlighted

• Uninterrupted operations – Focus on maximum uptime, fast resolution of critical issues and rapid response from named experts.
• Strategic advantage – Expert implementation and optimization of SUSE solutions aligned to business goals.
• Empowered teams – Training and enablement to help internal teams manage SUSE environments confidently and efficiently.

For detailed scopes, SLAs or pricing of any service, customers should contact SUSE directly or request a call via the SUSE website.

• Linux – Enterprise-grade Linux platforms to run secure, reliable applications.
• Cloud Native – Kubernetes and container management platforms to run and manage cloud native applications.
• Edge – Solutions to run workloads close to where data is generated, improving performance and reliability.
• AI – Platforms to build and run private, enterprise AI solutions.

Representative products

• SUSE Linux Enterprise Server – Enterprise Linux platform for mission-critical workloads.
• SUSE Linux Enterprise Server for SAP applications – Optimized Linux platform for SAP workloads.
• SUSE Multi-Linux Support and Manager – Tools to manage and support heterogeneous Linux environments.
• SUSE Rancher Prime – Enterprise Kubernetes management platform, including virtualization, storage, security, observability and application collections.
• SUSE Rancher for AWS and for SAP applications – Kubernetes management tailored for AWS and SAP environments.
• SUSE Cloud Observability – Observability for cloud-native environments.
• SUSE Edge, SUSE Industrial Edge, SUSE Telco Cloud – Platforms for running and managing edge and telecom workloads.
• SUSE AI Factory and SUSE AI Factory with NVIDIA – Solutions to build and run enterprise AI and GenAI workloads.

Typical outcomes for customers

• Modernization of infrastructure while reducing vendor lock-in.
• Improved operational efficiency and cost control.
• Centralized management and security across hybrid and multi cloud environments.
• A consistent platform from core to cloud to edge for innovation, including AI and next-generation workloads.

SUSE highlights customers and solutions in the following sectors:

• Automotive
• Telecom / Telco
• Banking and financial services
• Healthcare
• Manufacturing
• Retail
• Defense
• Federal and public administration

Typical use cases

Examples of use cases mentioned on the SUSE site include:

• Running core business applications and databases on SUSE Linux Enterprise Server.
• Managing Kubernetes and container platforms (for example with SUSE Rancher Prime) to support modern applications.
• Supporting SAP environments with SUSE Linux Enterprise Server for SAP Applications.
• Running edge and industry-specific workloads with SUSE Edge and related offerings.
• Meeting digital sovereignty and compliance requirements, including in the public sector.

Customer stories on the SUSE website describe outcomes such as improved performance and cost-efficiency, high service levels from Kubernetes platforms, and streamlined operations for large-scale SAP and logistics environments.

For a specific industry solution or reference, callers should consult the detailed customer stories and solution pages or contact SUSE directly.

Ask anyway — the agent will say plainly that it is not published rather than guess.