Superb Maids NYC

We provide professional housekeeping and maid services for apartments, condos, and houses, including:

• Recurring housekeeping / maid service – ongoing maintenance cleaning for busy professionals and families.
• Deep cleaning – a thorough top-to-bottom reset that targets built-up dirt, hidden dust, and hard-to-reach areas.
• Move-in and move-out cleaning – detailed cleaning to prepare a home when you are moving in or handing it back when you move out.
• Vacation rental / Airbnb turnover cleaning – hotel-style preparation for short-term rentals so each guest arrives to a spotless space.
• High-end estates cleaning – discreet, detail-oriented service tailored to luxury homes and estates.

Additional home services

Superb Maids NYC can also help keep your home organized and functional with:

• Organizing and decluttering services.
• Interior and exterior window cleaning.
• On-site laundry (wash, dry, and fold).
• Patio and garage cleaning.

Service areas

• We serve all five boroughs of New York City: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.
• We also serve parts of the surrounding metropolitan area and nearby New Jersey, depending on the job; availability may vary by address.
• Services are focused on residential properties (apartments, condos, and houses) and vacation rentals.

How booking works

• You can book online in about 60 seconds using the website booking form.
• You choose the type of service (recurring, deep clean, move-in/move-out, vacation rental, or other services) and share a few details about your home.
• The team then confirms the appointment details with you and assigns a professional cleaning crew.

Contact details

• Business name: Superb Maids NYC LLC
• Address: 276 5th Ave, Suite 704, New York, NY 10001, United States
• Phone: +1 (646) 417-8343
• Website: https://www.superbmaidsnyc.com

If a caller needs help choosing between services, the team can explain the differences between recurring cleaning, deep cleaning, move-related cleaning, and vacation rental turnovers based on their home and goals.

This document explains what Superb Maids NYC does not do as part of its standard services, and when a job may be declined, rescheduled, or require a different kind of service.

For full legal terms, see the Terms of Service on the website.

Tasks we do not perform

Based on the Services page and Terms of Service, Superb Maids NYC cleaners do not:

• Lift or move heavy furniture that reasonably requires more than one person to move safely.
• Work at unsafe heights, including places that cannot be reached using a standard 3-step ladder.
• Provide carpet cleaning (for example, truck-mount steam extraction for wall-to-wall carpet). The company may recommend outside providers for this.
• Clean biohazardous substances, including:
• Blood or bodily fluids.
• Significant mold growth.
• Animal waste or heavy accumulations of pet urine/feces.
• Provide service to clients who are disrespectful to staff, including harassment or discriminatory behavior.

These limits are in place to protect both clients and staff and to keep the focus on safe, high-quality home cleaning.

When we may refuse or stop a job

Superb Maids NYC may refuse, pause, or stop a cleaning visit when:

• There are health or safety risks, such as heavy mold, infestations, or unsafe structural conditions.
• There is no access to essential utilities, such as water or electricity, that are required to clean properly.
• The actual condition of the home is far beyond what was described at booking, and a standard or deep cleaning would not be appropriate without major adjustments.

In these cases, the team will explain the situation and options, which may include rescheduling with a different scope, upgrading to a heavy-duty cleaning (if available), or declining the job.

Heavy-duty and specialty situations

For homes that have not been thoroughly cleaned in a long time or that have significant clutter, pet hair, grease, or buildup, Superb Maids NYC may recommend:

• An in-person pre-assessment to understand the true scope.
• A heavy-duty cleaning option, with more time, more staff, and specialized tools and supplies, usually at a higher price than standard or deep cleaning.

If heavy-duty service is needed but not possible to schedule, clients can choose to:

• Use the originally booked time and prioritize key areas (for example, kitchen and bathrooms), understanding that not everything may be completed, or
• Decline service without proceeding.

If you are unsure

If a caller is unsure whether a particular task is included (for example, a borderline case around furniture, stains, or pet-related issues), the safest approach is to:

• Ask them to describe the situation briefly, and
• Suggest they contact Superb Maids NYC directly by phone or through the website form for a final decision.

This helps avoid promising services that are outside the company's safe and standard scope.

• Superb Maids NYC is not the cheapest or the most expensive option; pricing is designed to allow enough time for thorough, high-quality cleaning.
• The company often spends 40–50% more time per home than many competitors, focusing on superior results and long-term relationships.
• Pricing is generally based on overall home size (often estimated by bedroom count), not strictly on the number of rooms cleaned.
• Even if certain bedrooms do not need cleaning, most of the work is in kitchens, bathrooms, and common areas, so the base price is tied to the size of the home. There may be a small discount for bedrooms that do not require service, as described when booking.

Pre-assessment and heavy-duty cleaning

• For some homes—especially those that have not been professionally cleaned for a long time, or that have heavy clutter, pet hair, or other challenges—Superb Maids NYC may conduct an in-person pre-assessment.
• The pre-assessment helps align the scope, team size, and time with the actual condition of the home, so the estimate can be adjusted up or down as needed.
• If a home requires significantly more work than a typical deep cleaning, customers may be offered a "heavy-duty" cleaning option, which:
• Uses extra time, more staff, and specialized tools and supplies.
• Is priced higher but can produce a more dramatic transformation.
• Customers can also choose to limit work to the time initially booked and prioritize certain areas, or they may decline service if the scope no longer fits their needs.

Discounts and complimentary cleanings

• Discounts may occasionally be available, but regular pricing is based on the time required for quality work and fair pay for staff.
• In some hardship situations (such as major life events, trauma, or serious medical challenges), the company may choose to offer complimentary or discounted cleanings on a case-by-case basis. Customers in need are encouraged to reach out and explain their situation.

Teams, timing, and how long cleaning takes

• The number of maids sent depends on the size and condition of the home and the type of service.
• A typical 2-bedroom apartment might be cleaned by one or two maids; a large home or estate may have a larger team.
• First visits often take longer as the team learns the home; follow-up visits are usually faster.
• Rough guideline: smaller homes may take around 1–3 hours, while larger homes may take 2–4 hours or more, depending on condition. If significantly more time is needed, the team will discuss options with the client.

Will I always get the same team?

• Superb Maids NYC tries to send the same crew when possible, especially for regular clients, but it cannot be guaranteed.
• Team assignments depend on schedules, staff skills, and client availability.
• Many clients see the same team most of the time, but occasionally a different crew may be sent; all crews are trained to the same standards, and the company stands behind its 100% satisfaction guarantee.

Being home and access to your property

• Clients do not have to be home during the cleaning.
• You can leave a key or provide access instructions, and the team will clean and then secure the home when finished.

Supplies and products

• Superb Maids NYC provides its own cleaning supplies and equipment, including eco-friendly options and steam cleaning.
• When eco-friendly products are not sufficient for very tough stains or heavy buildup, the team may ask permission to use stronger but still non-toxic products from well-known brands.
• If clients have preferred products or tools, they can usually be accommodated if mentioned in advance.

Booking and scheduling

• Ordering is done through a simple online booking form on the website.
• After you submit the form, a team member follows up (typically within business hours) to confirm the details, such as home size and any special requests.
• You choose a preferred time, and the office works with you to finalize a convenient appointment.

Payment methods

• Superb Maids NYC accepts multiple forms of payment, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, cash, Apple Pay, Google Wallet, and certain other options listed on the website.

If customers have a question that is not covered here, they can be directed to the full FAQ page on the Superb Maids NYC website or invited to contact the office directly.

Superb Maids NYC provides cleaning services primarily in New York City, the surrounding metropolitan area, and parts of New Jersey.

The company may refuse or discontinue service if, for example:

• There is discrimination, harassment, or disrespect toward staff.
• There are health or safety risks (such as biohazards, significant mold, insect infestations, or heights beyond what can be safely reached with a 3-step ladder).
• There is no access to essential utilities like water or electricity.

Cancellations and rescheduling

• Standard cancellation window: 24 hours' notice is required to cancel or reschedule a booking.
• Late cancellation fee: A $65 fee may be charged for changes with less than 24 hours' notice.
• The fee may be waived if:
• Superb Maids NYC is able to fill the appointment slot, or
• There is a documented emergency (for example, a medical issue).

Customers should contact the company as soon as possible if they need to adjust an appointment.

Payments and late fees

• Payment due: Payment for services is typically due within 48 hours of service completion.
• An invoice is provided with booking confirmation.
• Late payments: Overdue balances may incur a 5% monthly late fee.

Liability and damage

Superb Maids NYC carries liability insurance and aims to resolve any issues fairly.

• Damage caused by staff negligence may be covered, subject to policy limits.
• The company does not generally cover:
• Normal wear and tear (for example, aging blinds or carpet snags).
• Undisclosed high-value items (such as artwork or heirlooms over a stated value threshold).
• Pre-existing damage or issues caused by improper installation of fixtures.
• Customers are asked to report any damage within 24 hours of the service so it can be reviewed.

Non-solicitation of staff

• Clients agree not to hire Superb Maids NYC's cleaners directly for home-related work outside of the company.
• Direct solicitation of staff, including via SMS/text message, may be subject to a referral or training fee (for example, $5,000 per employee, as outlined in the Terms of Service).

Communication and SMS/text messaging

• By booking, customers agree to receive transactional SMS/text messages such as confirmations, reminders, and updates.
• Promotional SMS/text messages require a separate opt-in and can be opted out of at any time by replying "STOP."

For the full legal terms, callers should be directed to the Terms of Service page on the Superb Maids NYC website.

Ask anyway — the agent will say plainly that it is not published rather than guess.