Sunline Services Inc.

Company Overview

• Founded: 1995
• Focus: Airport ground support and aviation support services
• Primary location: O'Hare International Airport (ORD), Chicago, Illinois
• Clients: International passenger and cargo airlines operating at O'Hare

Sunline focuses on delivering reliable, efficient, and people-focused support on the ground so its airline customers can concentrate on flying people and cargo safely around the world.

Leadership Team

Ingrid Perrino – President and CEO

Co‑founder of Sunline Services, Ingrid Perrino is the President and CEO of Sunline Services, Inc. With deep experience in the airline support industry, she has built strong working relationships with many international airlines and has been instrumental in signing major accounts and growing the company.

Under Ingrid's leadership, Sunline grew rapidly in its first years, expanding from a handful of employees to a staff of well over one hundred. She has also guided Sunline through many of the changes and challenges faced by the airline industry.

Prerna Sharma – General Manager

Prerna Sharma is the General Manager of Sunline Services. She has nearly 18 years of aviation experience and plays a key role in shaping the company's team and operations.

Prerna joined Sunline in 2017 as an Account Manager for the Lufthansa Group (including Swiss and Austrian Airlines). She later took on responsibility for the entire Lufthansa Group account, overseeing passenger services at Terminals 1 and 5 at O'Hare. She is known for leading by example and for coaching and developing supervisors as they move into management roles.

Darek Marek – Flight Operations Manager

Darek Marek has been with Sunline since 2009 and has over 20 years of aviation experience in various roles. From Assistant Flight Dispatcher to Manager, his top priority has always been to deliver accurate flight plans so service partners can reach their destinations safely and securely.

As operational challenges arise, Darek and the flight operations team work to develop solutions that keep Sunline's airline partners well informed and supported.

• Aer Lingus
• Aeroflot Russian Airlines
• AeroMexico
• Air 2000
• Air France / KLM
• Air Incheon
• Air Ukraine
• AJV Cargo
• All Nippon Airways (ANA)
• American Trans Air
• Asiana Airlines
• Asiana Airlines Cargo
• Austrian Airlines
• Falcon Air
• Japan Airlines
• Iberia
• Icelandair
• KLM Cargo
• Kuwait Airways
• Lufthansa German Airlines
• Miami Air
• Nippon Cargo Airlines
• Qatar Airways
• Singapore Airlines
• Singapore Airlines Cargo
• Swiss International Air Lines
• Tradewinds Airlines
• Trans Meridian
• Turkish Airlines

This list is based on airlines that Sunline states it presently serves or has served in the past at O'Hare. Specific airline relationships and active accounts may change over time.

Airlines interested in learning more about partnering with Sunline for passenger or flight operations support at O'Hare can reach out using the contact details in the contact information document or via the contact form on the Sunline website.

Sunline Services provides specialized airport ground support services for international airlines at O'Hare International Airport (ORD). The company focuses on two main areas:

• Passenger services
• Flight operations services

These services are delivered by a highly trained, multi‑lingual, and experienced team that integrates into each airline's brand and operating environment.

Passenger Services

When an airline partners with Sunline, a dedicated, highly trained professional is assigned to its base of operations. Sunline personnel receive intensive, customer‑specific training so they can represent each airline's standards and procedures.

Sunline learns each customer's equipment, preferences, and requirements to help ensure passengers travel comfortably, safely, and efficiently.

Passenger services include:

• Check‑in
• Lobby assistance
• Arrival and departure assistance
• Lost and found support
• Lounge attendants

Services can be tailored and customized to the specific needs of each airline.

Flight Operations Services

Sunline also provides flight operations support services to help airlines manage safe, efficient flight planning and monitoring.

Flight operations services include:

• Preparing flight plans, including NOTAMs and weather information, and providing detailed briefings to international flight crews
• Providing constant weather updates, airport conditions, and other safety‑related information to pilots (for example via ACARS)
• Plotting ETOPS charts
• Reviewing MEL/CDL items with pilot crews and maintenance staff
• Calculating takeoff and landing performance
• Tracking takeoff, landing, and block‑in/block‑out times
• Flight watch and monitoring
• Weight and balance / load planning

Our People

Sunline employs people based on their experience, abilities, and work ethic. Each employee undergoes extensive background checks and skill assessments.

Key characteristics of Sunline's workforce include:

• Professional and well‑trained
• Multi‑lingual and culturally diverse
• Affable, responsive, flexible, and responsible

Sunline provides continuous training and informational briefings so employees stay current with the changing environment of international ground support services.

By combining experienced people with tailored service programs, Sunline delivers specialized support on the ground so its airline customers can focus on safe and efficient flight operations.

Sunline Services depends on its employees to uphold a long tradition of providing unprecedented airline customer support services at O'Hare International Airport (ORD).

Working at Sunline

• Sunline serves international airlines at O'Hare with the help of a multi‑talented, multi‑cultural workforce.
• Team members work in the dynamic environment of aviation ground support services and interact with people from around the world.
• The company looks for professionals in a range of careers, particularly in customer and passenger service roles, as well as other professional positions supporting airline operations.

Career Opportunities

Candidates interested in working for Sunline are encouraged to review open positions listed through the "View Open Positions" link on the Employment section of the Sunline website.

Applicants are asked to submit a resume that outlines:

• Work history
• Skills and experience
• Contact information and best times/methods to reach them

Foreign language skills are helpful but not required for all positions.

Hiring Requirements

Regardless of position, employment with Sunline Services requires:

• Successful completion of a 10‑year background check
• Fingerprinting
• A drug screen test

Equal Employment Opportunity

Sunline Services is an equal employment opportunity employer.

For the most current information about available positions and application steps, candidates should consult the Employment section of the Sunline Services website and follow the instructions provided there.

Sunline Services, Inc. P.O. Box 66122 O'Hare International Airport Chicago, IL 60666 United States

Phone and Fax

• Main phone: 773.601.1900
• Fax: 773.601.1903

Email

• General inquiries: info@sunlineservices.com

Contact Form

Airline and business representatives can reach Sunline using the contact form on the company's website. Messages sent through the form are directed to the Sunline team, who will follow up based on the details provided.

Client Solutions Program

Sunline operates a Client Solutions Program that allows its services to be tailored to the specific needs of each international airline. Airlines interested in learning how Sunline can support their ground operations at O'Hare can contact the company using the details above or the contact form on the website.

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