# SumatoSoft > Official SumatoSoft business agent. SumatoSoft is an AI-powered custom software development company that builds governed AI, IoT, and enterprise software… ## Ask it a question SumatoSoft answers for itself at https://api.hailera.com/mcp/sumatosoft. A client that speaks MCP can connect to that address; the tool is ask_sumatosoft and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About SumatoSoft Who SumatoSoft is - SumatoSoft is an AI-powered custom software development company. - Focuses on mission-critical systems for manufacturers, logistics operators, healthcare providers, and other established companies and enterprises. - Operates as a long-term engineering partner from discovery through launch. - 14+ years on the market (founded in 2012). - 350+ projects delivered. - Clients in 25+ countries. - 98% client satisfaction rate. - 100+ specialists, with around 70% senior engineers. What SumatoSoft does (high level) - Builds governed AI systems that stay inside enterprise guardrails. - Develops IoT and AIoT platforms, including predictive maintenance solutions. - Designs and builds custom and enterprise software platforms. - Modernizes legacy systems and connects them to modern AI. - Delivers MVPs for funded startups and full-scale software product development. Locations - Headquarters: One Boston Place, Suite 2602, Boston, MA 02108, United States. - Development center: Warsaw, Poland. - Additional team members are based in Georgia and Austria. Contact details - Phone (US): +1 857 239 0848. - Email: info@sumatosoft.com. - Website contact forms: - General contact / "Get in touch" forms for questions or consultations. - "Book a 30-minute scoping call" and "Book an intro call" options for scheduling discussions with the team. Typical clients - Established companies and enterprises that rely on mission-critical systems. - Organizations in manufacturing, energy, logistics and transportation, healthcare, fintech and insurance, education, and marketing and advertising. - Funded startups needing MVPs and scalable product platforms. Recognitions and metrics (as stated on the site) - 98% satisfaction rate across completed engagements. - 350+ projects delivered. - 25+ countries served. - Long-term client engagements, often measured in years. Values and principles - Sustainability commitment and eco-friendly practices where applicable. - Client-centric, long-term partnership approach. - Collaborative innovation and teamwork. - Agility and adaptability to client needs. - Integrity and transparency in communication and delivery. - Strong focus on security and confidentiality. - Continuous improvement and pursuit of excellence. - Cultural sensitivity in working with international clients. Source: https://sumatosoft.com ## What SumatoSoft does Focus of AI services - Design and build governed AI systems that enterprises can audit and control. - Apply AI to mission-critical operations where downtime, errors, or compliance failures are unacceptable. - Pair AI with existing systems (ERP, CRM, IoT platforms, internal knowledge bases) rather than replacing what already works. Types of AI solutions - Enterprise RAG (retrieval-augmented generation) systems grounded in private data. - Custom copilots and AI assistants for internal teams and operations. - Agentic workflows and multi-agent systems. - LLM fine-tuning and private models when needed. - AI readiness assessments and pilot-and-prove programs before large-scale rollout. Agentic Development Lifecycle (ADLC) SumatoSoft uses a proprietary Agentic Development Lifecycle (ADLC) for AI-led projects. Key characteristics include: - Hallucination-controlled architecture: - Models pull context only from the client's private databases and indexed sources. - The system is engineered to say "insufficient information" instead of guessing when context is missing. - The team performs adversarial testing (red-teaming) against prompt-injection and misuse. - Financial governance built-in: - Token consumption and infrastructure costs are modelled and projected before scaling. - Prompts, models, and hybrid search strategies are tuned to manage and reduce operating costs. - Secure by architecture: - Proprietary client data remains inside private infrastructure and isolated cloud environments (VPCs). - Role-based access control (RBAC) governs who can access which data. - Innovation without losing control: - AI is added step by step on top of reliable software foundations. - Legacy systems can be safely modernized and extended with AI agents. - Multi-modal AI architecture: - Systems can work with sensor streams, scanned documents, images, structured database records, and text in one unified pipeline. - Each data type is indexed separately and retrieved under the same access controls. Security and deployment model for AI - AI systems are deployed inside secure, VPC-isolated cloud environments (such as Azure OpenAI and AWS Bedrock) or with privately hosted open-source models. - Client documents, databases, ERP records, and internal knowledge bases are indexed into private vector stores under strict RBAC. - Language models process context with zero data retention as described on the site. - For regulated sectors, fully private or hybrid deployments are supported. - AI deployments follow ISO 27001-aligned security processes and ISO 9001-aligned quality management. Typical AI use cases from the site - Clinical trial matching platforms and medical documentation summarization. - Predictive maintenance for industrial assets and wind farms. - AI/ML route optimization and logistics forecasting. - Document retrieval and workflow automation in logistics, insurance, and finance. - Operational analytics and decision support for enterprise teams. When to contact SumatoSoft for AI Organizations typically approach SumatoSoft when they: - Need governed AI for mission-critical or regulated environments. - Want to connect AI to existing legacy systems without a risky full replacement. - Need to evaluate and prioritize AI initiatives and prove ROI before scaling. - Require an engineering partner that can own both the software platform and the AI layer. IoT and AIoT development - SumatoSoft has specialized in IoT software development since 2012. - Builds secure custom IoT and AIoT solutions for enterprises and startups. IoT capabilities - Enterprise IoT architecture design. - Predictive maintenance systems on top of existing SCADA or sensor infrastructure. - IoT security and compliance frameworks. - Integration of IoT data into legacy systems and enterprise platforms. - Real-time monitoring, analytics, and alerting. - Data retrieval and processing from diverse IoT devices. - User-friendly web and mobile interfaces for managing connected devices. - Integration with internal and third-party systems. Custom and enterprise software development - Design and build fast, scalable software platforms that support business growth. - Modernize complex legacy systems and connect them to modern AI. Areas covered - Custom enterprise platforms (including ERP/CRM and domain-specific systems). - Refactoring legacy monoliths into modular architectures. - API-first transformations and secure cloud migrations. - Backend system redesign and high-load platform engineering. - Web and mobile application development. MVP and product development - MVP development for funded startups that need to validate new products quickly. - Full-cycle software product development, from discovery through launch. - Architecture, code quality, automated testing, and documentation are treated as long-term product foundations. Delivery frameworks (SDLC and ADLC) - Traditional Software Development Lifecycle (SDLC): used when AI is not the primary lever, for classic web, mobile, and enterprise systems. - Agentic Development Lifecycle (ADLC): used when AI and agentic behavior drive the solution, combining software engineering with governed AI. Example outcomes from case studies (as described on the site) - Predictive maintenance for industrial equipment and wind farms that reduced unplanned downtime. - Structural analysis web apps that significantly speed up engineering workflows. - Custom ERP/CRM and media buying systems that replace outdated tools and improve operational efficiency. - Route optimization platforms that improve on-time delivery without increasing fleet size. When to contact SumatoSoft for IoT or custom software Organizations typically reach out when they: - Need to build or modernize mission-critical platforms. - Want to add IoT or AIoT capabilities to physical assets or existing infrastructure. - Plan to replace old, fragmented tools with a unified custom platform. - Need an MVP or new product built with a strong long-term technical foundation. Source: https://sumatosoft.com ## Where SumatoSoft works Lists Boston and Enterprise as a location. Names Georgia and United States as a service area. Areas beyond these are not published. ## How SumatoSoft works with clients Industries SumatoSoft serves Healthcare - Secure clinical platforms and patient portals. - IoT-enabled monitoring systems. - HIPAA-supporting AI assistants that summarize medical documentation, support clinical trial matching, and analyze workflows. Manufacturing and energy - IoT and predictive maintenance platforms for industrial environments and energy operators. - AI that reads sensor data, flags anomalies, and supports engineers with secure, queryable operational data. Logistics and transportation - Transportation management systems and supply chain platforms. - AI-driven forecasting, document retrieval, workflow automation, and ERP-integrated agents. Fintech and insurance - Secure financial platforms with strong auditability and regulatory focus. - Governed AI for underwriting support, document retrieval, fraud analytics, and policy summarization. Education - Learning platforms with AI capabilities for grading support, knowledge retrieval, and performance analytics. Marketing and advertising - Custom AdTech and marketing automation solutions that streamline campaign operations and analytics. How engagements typically work Discovery before build - Every engagement starts with a structured discovery phase (described on the site as a four-week discovery sprint in typical cases). - At the end of discovery, the client receives a proposal with scope, milestones, trade-offs, and budget. Delivery and transparency - A senior architect is involved from day one and stays through launch. - Code review is handled by senior engineers and the CTO. - Transparency by default: access to tools such as Jira and Confluence, weekly demos, and timesheet reports on request. Risk, budget, and deadlines - Proactive risk identification and mitigation to keep projects stable. - Careful scoping and prioritization to control budget and avoid unnecessary costs. - Structured processes and change management to meet deadlines without sacrificing quality. Security, quality, and IP - Security and quality processes aligned with ISO 27001 and ISO 9001. - GDPR-aligned options for EU data residency when needed. - Client receives full intellectual-property ownership of code, designs, and deliverables on completion and final payment, under SumatoSoft's standard agreements. - NDAs are standard practice, as stated on the site. How to start a conversation - Use the "Get a Free Project Estimate" or "Get in touch" forms on the website to share project details. - Book a 30-minute scoping or intro call using the call-booking options on the site. - Email info@sumatosoft.com with initial questions or project ideas. - The team responds with clarification questions, proposed next steps, and (after discovery) a detailed proposal. Source: https://sumatosoft.com ## What SumatoSoft has not published yet These are things people ask SumatoSoft that its published information does not yet cover. - prices, rates, discounts, or payment terms - specific project timelines, launch dates, or delivery guaran - current availability for new projects or specific team membe - guaranteed ROI, cost savings, or business outcomes - regulatory, legal, or compliance approvals beyond those expl - service level guarantees or uptime commitments - certifications or audit statuses not listed in official mate Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://sumatosoft.com