# Sponge and Sparkle > Official Sponge and Sparkle business agent. Sponge and Sparkle provides eco-friendly residential house cleaning and maid services for homeowners in North… ## Ask it a question Sponge and Sparkle answers for itself at https://api.hailera.com/mcp/spongeandsparkle. A client that speaks MCP can connect to that address; the tool is ask_spongeandsparkle and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Sponge and Sparkle About Sponge and Sparkle – experience, team, awards and community Company overview - Sponge and Sparkle is a locally owned residential cleaning company based in the North Atlanta area. - The company has been in business since 1981, with over 40 years of experience. - They have cleaned more than 200,000 homes. - Sponge and Sparkle focuses on providing clients with peace of mind, making homes feel like a place of solace, comfort and calm. Mission and values The company emphasises: - Helping clients reclaim time and reduce stress so they can enjoy their homes and weekends. - The idea that "outer order equals inner calm" – a clean, orderly home supports a calmer life. - Providing reliable, consistent, high-quality cleaning that does not "get sloppy" over time. Leadership and team - Sponge and Sparkle was founded by Raina Raflo in 1981. - The cleaning team members are known as "Sparklers". - The company highlights low employee turnover and a loyal staff. - Staff are English-speaking, thoroughly vetted (including background checks, drug testing and personality testing as described on the website), professionally trained and insured. - Sponge and Sparkle is a state-certified drug-free workplace and pays a living wage, aiming to create a respectful, supportive workplace. Awards and recognition - Sponge and Sparkle has been named a 2024 winner of Atlanta's Best award. - This recognition highlights the company's commitment to quality, reliability and care in professional house cleaning. Green and ethical practices - The company uses green, non-toxic cleaning products that are effective while being safer for clients, staff, pets and the environment. - They aim to operate with good ethical and environmental practices. Community involvement and giving back Sponge and Sparkle supports a variety of causes and organisations, including: - Cleaning for a Reason – providing free home cleaning services to cancer patients. - Sierra Club. - Doctors Without Borders. - Humane Society. - Sheltering Arms. - Southern Poverty Law Center. - Donors Choose (supporting local public schools). The company sees cleaning as a way to improve quality of life and believes that happier, less-stressed people contribute to a kinder community. Source: https://spongeandsparkle.com ## What Sponge and Sparkle does Green cleaning products and what we provide Green, non-toxic cleaning Sponge and Sparkle uses green, non-toxic cleaning products and methods designed to be safer for clients, staff, pets and the environment. Their approach includes: - Peroxide-based green cleaning products. - Products infused with pure essential oils. - Non-toxic, plant-based ingredients. This eco-friendly approach is intended to reduce exposure to harsh conventional cleaning chemicals while still providing an effective clean. Product brands The products listed on the website include: - Earth Friendly Products – for all-purpose cleaner, floor cleaner, heavy-duty degreaser, stainless steel cleaner and furniture polish. - Better Life Products – for glass cleaner and non-abrasive cleansing scrubber. - Naturally It's Clean – for mildew remover. What Sponge and Sparkle supplies For each home, Sponge and Sparkle typically provides: - All cleaning solutions and products (aside from certain specialty mildew products – see below). - Clean cloths for every house. - A clean microfiber extension duster. - Two vacuums. - A clean microfiber mop head and mop. Clients do not need to supply general cleaning equipment unless they prefer specific products. What clients may need to provide Clients may be asked to provide certain items, including: - Mildew products for showers – such as Tilex, X-14 or a bleach solution in a spray bottle, if mildew removal is needed. These are not carried on Sponge and Sparkle trays due to leakage risk. - Clean bed linens – left out on beds if you want linens changed during the visit. - Replacement trash bags – if you want trash cans relined. - Any specific preferred cleaning product – for example, a particular furniture polish. If you leave it out with a note, the cleaners can use it instead of their standard product. If you have questions about specific products or sensitivities, please contact Sponge and Sparkle directly before your cleaning. Residential cleaning services Overview Sponge and Sparkle provides professional residential house cleaning and maid services for homes in North Atlanta. We specialise in: - Standard / Basic routine cleaning – regular upkeep cleaning on a weekly, bi-weekly, monthly, or as-needed schedule (as-needed visits are available for a slightly higher fee). - Detailed Super Sparkling / Detail cleaning – a more intensive deep clean that reaches into corners and focuses on details; ideal for a first-time cleaning or periodic refresh. - Move-in / move-out cleaning – thorough cleaning to help make your old home ready for its next residents or to prepare your new home so you can move into a sparkling space. - Green house cleaning – cleaning with non-toxic, plant-based, peroxide-based products that are safer for your family, pets, staff and the environment. All services are tailored to residential homes and apartments. What is typically included in routine "Basic" cleaning A routine upkeep visit typically includes tasks such as: - Polishing furniture. - Dusting blinds, ceiling fans, picture frames and similar surfaces. - Cleaning glass surfaces and TV screens. - Vacuuming all carpets and rugs. - Vacuuming hard surface floors with a canister vacuum. - Changing bed linens if clean linens are left out. - Collecting and emptying trash and garbage. - Disinfecting and scrubbing bathrooms, including sinks, mirrors, toilets, showers and tubs, and washing bathroom floors by hand. - In the kitchen: washing appliance exteriors and countertops, cleaning inside the microwave, scouring the sink, wiping items sitting out (such as canisters and toaster), and vacuuming and mopping the floor. - Checking cabinet fronts and wiping them down if they need it. - Checking for cobwebs and fingerprints. - Cleaning one set of French doors or one sliding glass door. Detail / deep cleaning Detail cleaning usually includes everything in a basic cleaning, plus extra attention to details. It often includes: - Washing down woodwork and baseboards. - Cleaning inside the oven and/or refrigerator if needed. Specific deep-cleaning tasks can be tailored to your home and priorities. Frequency of service - Most routine clients are on a weekly or bi-weekly schedule. - Monthly or as-needed cleanings are also available. Exact scheduling and pricing are arranged directly with Sponge and Sparkle at the time of booking. Source: https://spongeandsparkle.com ## Where Sponge and Sparkle works Service areas Sponge and Sparkle provides residential house cleaning and maid services in North Atlanta. Service areas include, but may not be limited to, the following neighborhoods and communities: - Atlanta - Brookhaven - Buckhead - Chamblee - Decatur - Druid Hills - Midtown - Norcross - North Druid Hills - Tucker - Virginia Highland Service focuses on homes in and around North Atlanta. For addresses outside these neighborhoods, please contact Sponge and Sparkle directly to confirm availability. Lists Atlanta, Brookhaven, Chamblee, Norcross, North Druid Hills, Tucker, Decatur, and Mission as a location. Names Virginia as a service area. Areas beyond these are not published. Source: https://spongeandsparkle.com ## Prices Booking, quotes and contact details How to arrange service You can arrange cleaning service with Sponge and Sparkle in several ways: - Online quote: Use the Instant Online Quote or Request a Quote option on the website to start the process. - By phone: Call the office at (404) 633-9652. - By email: Email the office at [email protected]. The office can provide an estimate by phone or email. If needed, they can also schedule an in-home estimate, which typically takes about fifteen minutes. Office hours for booking by phone - The office is available by phone Monday through Friday, 8:00 AM – 2:00 PM (hours as stated on the FAQ page for arranging service). Access to your home Most customers are not home during their cleaning. Common options include: - Providing Sponge and Sparkle with a key that is coded and kept in a locked box. - Leaving a key in a designated hiding place (less preferred). Details are arranged directly with the office when you set up service. Number of cleaners Depending on the size of your home: - Either one cleaner or a team of two cleaners may be assigned. - Sponge and Sparkle usually sends the same person or team for recurring visits when possible. - If your usual cleaner or team is unavailable, a substitute may be sent so your home is still cleaned on schedule. Best way to get more information For any questions about services, scheduling, or special requests, contact: - Phone: (404) 633-9652 - Email: [email protected] You can also use the website quote form to request more information. Source: https://spongeandsparkle.com ## Hours and contact Policies – access, cancellations, pets and satisfaction guarantee Access and keys - Most clients are not home during their cleaning. - You may leave a key in a hiding place, but Sponge and Sparkle prefers to hold a key for you. - Client keys are coded and stored in a locked box for security. - If you forget to leave a key out and Sponge and Sparkle does not already have a key on file, a $25 fee may be charged to cover the cleaners' time, travel and the reserved appointment slot that cannot be filled by another job. Cancellations - If you need to cancel an appointment, please notify Sponge and Sparkle at least 24 hours in advance. Pets - Please let Sponge and Sparkle know what pets you have. - Dogs are often more comfortable if they are secured in a yard, spare room, garage or other safe area during cleaning. - The team is pet-friendly and will work with you on the best arrangement for your animals. Satisfaction guarantee and resolving issues Sponge and Sparkle emphasises client satisfaction and offers the following: - A 100% money-back guarantee on every clean, as described on the website. - If there is any problem with a cleaning, clients should call by the next day. - Sponge and Sparkle will return to correct the situation. - If you are still not happy after they have come back, they will refund your money. General notes - Sponge and Sparkle aims to make life easier for clients by providing reliable, professional residential cleaning. - Specific appointment details (such as exact arrival windows, recurring schedule and any special instructions) are confirmed directly with the office when you set up or update your service. Source: https://spongeandsparkle.com ## What Sponge and Sparkle has not published yet These are things people ask Sponge and Sparkle that its published information does not yet cover. - prices - availability - discounts or special offers - service times or duration - employee background checks or credentials beyond what is sta - health or clinical outcomes Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://spongeandsparkle.com