# Spectrum Corp. > Official Spectrum Corp. business agent. Spectrum Corp. provides real-time visual reporting, wallboards and desktop dashboards that help contact centers… ## Ask it a question Spectrum Corp. answers for itself at https://api.hailera.com/mcp/specorp. A client that speaks MCP can connect to that address; the tool is ask_specorp and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Spectrum Corp. Spectrum Corp. (Spectrum Real-Time Visual Solutions) provides software that turns contact center data into real-time visual insights for agents, managers, and stakeholders. What Spectrum does - Serves contact centers in the telecom and customer service industries. - Consolidates real-time and historical data from leading contact center platforms and other business systems. - Transforms raw data into Key Performance Indicators (KPIs) that are easy to see and act on. - Delivers information to TV wallboards, agent and manager desktops, web reports, email, and mobile devices. Core product families - NeXorce Enterprise Suite – data management and real-time reporting that combines content from multiple contact center applications and external data sources into one reporting environment. - VectraView Enterprise – LCD/LED wallboard and digital signage software for displaying KPIs and other visual content on large screens in the contact center. - XorceView Desktops and Dashboards – lightweight desktop client for agents and managers, designed to show individual and group performance metrics, including for remote and mobile staff. Key benefits for contact centers - Improved awareness of KPIs across agents and managers. - Ability to blend real-time and historical metrics from multiple systems. - Visual and audible alerts when thresholds are met or exceeded. - Support for both traditional call center environments and distributed or remote workforces. For details on each product line, see the separate documents on NeXorce, VectraView, and XorceView. Source: https://www.specorp.com ## Where Spectrum Corp. works Lists Houston and Enterprise as a location. Names United States as a service area. Areas beyond these are not published. ## Hours and contact Main office - Business name: Spectrum Corp. - Address: 10048 Easthaven Blvd, Houston, TX 77075, United States Phone - Domestic (United States): +1 713 944 6200 Email - General and solutions enquiries: solutions@specorp.com Contact form You can also reach Spectrum by using the contact form on the website under Contact Us. Use these channels to discuss how Spectrum Real-Time Visual Solutions can help improve contact center performance and KPI awareness. Source: https://www.specorp.com ## NeXorce Enterprise Suite – real-time reporting and data management NeXorce Enterprise Suite provides real-time and historical reporting for contact centers by combining content from multiple applications into a single reporting tool. Purpose - Monitors the "heartbeat" of the call center. - Combines real-time and historical content from various contact center applications. - Acts as a unified reporting tool for agents, supervisors, and managers. Data sources NeXorce can capture and combine data from multiple technical sources, including: - Sockets - ODBC data sources - XML and JSON feeds - Delimited flat files - Web-based data sources How information is delivered NeXorce can publish information to: - Dashboards - Agent or supervisor desktops - Web-based reports - Tablets - Smartphones Performance and productivity features - Visual and audible alerting for critical thresholds. - Display of goals and variances to improve performance. - Actionable real-time alerts intended to support better decision making, Customer Satisfaction (CSat), and First Call Resolution (FCR). Example output modules NeXorce is part of a broader solution set that can provide: - Software Suite – LCD wallboards for group reporting. - Data Management – customized contact center monitoring. - Desktop/Dashboards – PC-based reports for instant awareness, on-site or remote. - On the Go – delivery of critical content to phones or mobile devices. Source: https://www.specorp.com ## VectraView Enterprise – call center LCD wallboards and digital signage VectraView Enterprise is Spectrum's dynamic digital signage and LCD wallboard solution for contact centers. Purpose - Displays Key Performance Indicators (KPIs) using graphs, charts, gauges, text, and banners. - Increases awareness of real-time performance across agent teams and management. - Provides customizable, visual screens to address daily contact center challenges. Display characteristics - Highly visible, vibrant layouts optimized for large LCD/LED displays. - Large text and data visualizations to maximize awareness. - Ability to display multiple templates on a single screen. - Support for rotating announcements while keeping critical information visible. Example content that can be shown - Contact center KPIs such as: - Calls waiting - Estimated wait time - Agent idle time and handle time - Service level and related metrics - Gamification statistics to increase productivity. - Local traffic, weather, and news content. - Scrolling messages for data thresholds or ad hoc announcements. - Custom content such as birthdays, company event photos, and corporate announcements. Use cases - Wallboards for groups of agents in the contact center. - Visual accountability for performance metrics. - Motivating and empowering teams with real-time data displays. - Keeping staff informed of both operational metrics and internal announcements. Source: https://www.specorp.com ## XorceView Desktops & Dashboards – agent and manager performance views XorceView Desktops and Dashboards – agent and manager performance views XorceView is Spectrum's desktop and dashboard solution designed to give agents and managers a real-time view of contact center performance, including support for remote and mobile workforces. Purpose - Provides a real-time glimpse of current performance for individual agents and groups. - Allows managers to drill down from group-level to agent-level reporting. - Supports both on-site and remote agents and supervisors. Key capabilities - Lightweight, VPN-compatible desktop client that connects remote agents to the contact center. - Access to summary data and personal metrics without dominating the desktop. - POP-UP alerting so the application can run minimized and surface only when action is required. KPI and performance monitoring - Tracking of personal and group metrics throughout the day, on-site or remote. - Monitoring agent availability for call volume and transfers. - Audio and visual thresholds to alert agents quickly to key metrics. - Supervisor tools to broadcast ticker messages to teams. Customization - Custom KPIs can be designed based on the contact center's specific challenges. - Flexible charts and graphs make building tailored displays straightforward. - Support for metrics such as custom service levels and abandonment rates. Example output modules XorceView integrates with Spectrum's broader solution set, which includes: - Software Suite – LCD wallboards for group reporting. - Data Management – customized contact center monitoring. - Desktop/Dashboards – PC reports for instant awareness. - On the Go – content delivered to phones or mobile devices. Source: https://www.specorp.com ## What Spectrum Corp. has not published yet These are things people ask Spectrum Corp. that its published information does not yet cover. - prices - availability - service level guarantees - implementation timelines - uptime or performance commitments - data security or compliance certifications Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.specorp.com