# Smith > Official Smith business agent. Smith is an IT services company serving United States. ## Ask it a question Smith answers for itself at https://api.hailera.com/mcp/smith. A client that speaks MCP can connect to that address; the tool is ask_smith and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Smith Smith.ai provides AI receptionists and North America-based live human agents for small businesses. Its services include call answering, lead intake, qualification, appointment scheduling, and call routing. Smith.ai has offered these services since 2015 and says setup can be completed in minutes. Staffing options - AI-first: Starting at $1.60 per call. Handles routine intake and consultation booking, with human support available when needed. - Hybrid: Starting at $2.50 per call. AI handles routine calls while live agents manage complex calls. - Human-first: Starting at $7 per call. A North America-based team learns the firm or business's processes. Smith.ai states that customers pay per call, not per minute. Its FAQ gives approximate ranges of $1–2 per call for AI Receptionist, $2–5 per call for Hybrid, and $6–10 per call for Virtual Receptionist. Features available across plans Depending on the selected service, features include practice-aware or business-specific intake, lead qualification, appointment booking, payment collection, retainer sending, warm transfers, bilingual English and Spanish support, CRM and calendar integrations, call recording and transcription, spam screening, dashboards, and analytics. Human escalation is available for an additional $3. Smith.ai also offers a free AI Receptionist option for up to 25 calls per month, free forever. Integrations and support Smith.ai integrates with more than 7,000 systems, including CRM, calendar, practice management, field service management, ticketing, and service management tools. The company provides onboarding, implementation, account management, and ongoing optimization support. Source: https://smith.ai ## What Smith does Smith.ai supports HVAC, plumbing, electrical, and contracting businesses with call answering, lead qualification, call routing, and sales and service appointment booking. Service-call intake Receptionists collect structured information such as: - Requested service type, such as a water heater, furnace, AC unit, or electrical panel - Problem description and urgency - Property location and service-area eligibility - Accessibility details - Preferred scheduling windows - Service history AI receptionists handle high-volume routine scheduling and general inquiries. Live agents manage complex emergencies, detailed assessments, warranty discussions, and immediate dispatch coordination. Emergency triage and routing Custom call flows can use configured urgency indicators, including terms such as "gas leak," "no heat," "flooding," or "sparking." Based on the business's escalation rules, urgent calls can be sent to on-call technicians immediately, while routine requests follow normal scheduling workflows. Each interaction can produce call summaries and notifications through email, Slack, or text. Existing-customer calls can be added to the customer's service history, while new prospects can receive a customer record containing call details and service requirements. Analytics and integrations The Smith.ai dashboard can show call volume, service type, emergency priority, caller location, completed actions, caller disposition, recordings, and transcriptions. Businesses can compare emergency and routine calls and monitor the share handled by AI versus virtual receptionists. Smith.ai integrates with field service management platforms and CRM systems, with real-time syncing across more than 7,000 integrations. Calls, appointments, and payments can be logged in connected systems. Smith.ai provides AI and live virtual receptionists for IT companies and managed service providers. The service handles calls around the clock, qualifies support requests, books consultations, collects ticket information, and logs details in connected systems. IT support intake Receptionists can capture: - Issue type and severity, including P1, P2, and P3 classifications - Affected systems and number of users - Error messages - Urgency level AI receptionists handle routine ticket intake, common service questions, appointment scheduling, and high-volume requests. Live receptionists handle urgent escalations, complex technical discussions, frustrated clients, and business-critical outages requiring careful coordination. Custom routing and escalation Custom call flows apply the company's support-triage procedures and SLA criteria. Calls can be routed according to issue type and severity thresholds defined by the IT business. AI handles structured screening autonomously, while matters requiring nuanced judgment can be escalated to a virtual receptionist. Every interaction generates a detailed summary that can be delivered through preferred channels and integrated with ticketing systems, CRM platforms, and service management tools. IT analytics and operational visibility The Smith.ai dashboard provides call data such as completed actions, caller disposition, priority, recordings, and transcriptions. IT businesses can track call volume, identify recurring support patterns and common issues, analyze high-volume periods, and see which incidents generate the most requests. Integration with service management systems helps connect call-handling performance, triage efficiency, response speed, client satisfaction, and SLA compliance. The balance between AI and live receptionist coverage can be adjusted as support volume, SLA requirements, or service complexity changes. Source: https://smith.ai ## Where Smith works Lists Maspeth as a location. Names United States as a service area. Areas beyond these are not published. ## Legal Intake Services Smith.ai provides end-to-end intake for law firms. AI and live agents trained on legal intake answer calls, qualify callers, book consultations, and send transcripts, summaries, and intake data to the appropriate CRM or practice management system. Intake workflow - Answer and qualify: Calls are answered around the clock, caller type is identified, and leads are qualified according to the firm's specifications. - Intake and book: Intake flows are tailored to the practice area and matter. Consultations can be booked live during the call. Complex or urgent matters can be transferred to the firm or a Smith.ai live agent. - Sync and convert: Case information, transcripts, summaries, and intake data are sent to the right systems and people. Smith.ai can also send booking confirmations, action items, or retainer agreements. Smith.ai can build a firm's specific intake fields and qualifying questions into onboarding calls. Live agents can check callers against existing contacts and matters for conflict checks. Appointments can be booked or rescheduled directly on the firm's calendar. Practice-area workflows Smith.ai describes tailored flows for personal injury, family law, criminal defense, estate planning, immigration, and employment law. These flows can capture matter-specific information such as incident details, court dates, opposing parties, documents, immigration status, deadlines, and employment information. For immigration matters, Smith.ai states that its service provides conversational fluency in English and Spanish. Law firms can also configure out-of-practice-area callers to be referred to a bar association or another firm. Legal-specific policies and setup Smith.ai receptionists do not give legal advice. AI callers can be informed that they are interacting with AI according to the firm's disclosure preferences, and the AI does not claim to be human when asked directly. Complex calls can be handed off to a human receptionist. Call data is encrypted and stored in the dashboard behind logged-in credentials. Call recordings are deleted after three months. Most law firms are reported to be up and running within a few days, depending on the complexity of their needs. Smith.ai says it integrates with Clio, Filevine, Lawmatics, MyCase, PracticePanther, Smokeball, Litify, Rocket Matter, and more than 7,000 other tools. Source: https://smith.ai