# SmarTek 21 > Official SmarTek 21 business agent. SmarTek 21 is a business serving Kirkland. ## Ask it a question SmarTek 21 answers for itself at https://api.hailera.com/mcp/smartek21. A client that speaks MCP can connect to that address; the tool is ask_smartek21 and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About SmarTek 21 SmarTek21 was founded on the idea that complex business challenges can be solved through the intelligent application of technology. The company describes its evolution from a boutique consulting firm into a global digital engineering firm. SmarTek21 brings together advanced product engineering, AI and data solutions, and elite technology talent. Its mission is to help clients navigate complexity, build for the future, and achieve ambitious goals. The company has accelerated more than $10 billion in revenue channels for clients. Its global reach spans the Americas, India, and Europe, with onshore and offshore agile delivery models. Executive leadership - Al Lalji — Founder and Chief Executive Officer - Janice Krpan — Chief Operating Officer - Shawnna DelHierro — Chief Technology and Delivery Officer - Dion Nair — Chief Executive Officer of South Africa, Middle East and Europe - Chris Boll — Executive Vice President of Global Sales and Alliance - Malika Ladak — Executive Vice President of Global HR - Scott Pfeiffer — Executive Vice President of Global Finance - Vivek Jumnani — Vice President of Services Source: https://smartek21.com ## What SmarTek 21 does SmarTek21 is a global digital engineering firm that builds custom enterprise software, modernizes legacy systems, and delivers AI-powered solutions. Services - AI and product engineering - Customer software engineering - Product design and strategy - Data engineering and analytics - Cloud migration and modernization - Enterprise system integration - Agile DevSecOps - Cybersecurity and compliance - Managed services - Cloud operations with 24/7 support - Quality engineering and testing - Dedicated engineering teams SmarTek21 also offers focused Client Accelerators that combine strategic insight, hands-on execution, and practical deliverables to help organizations reduce risk and make measurable progress quickly. Source: https://smartek21.com ## Where SmarTek 21 works United States 12910 Totem Lake Blvd. NE, Suite 200 Kirkland, WA 98034 425-242-3786 India IT 04, Sixth Floor, Embassy Qubix SEZ, Blue Ridge, Survey No. 154/6, Phase-1, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057 +91 20 4299 3500 Lists Alliance, Enterprise, Kirkland, and Seattle as a location. Names United States and Kirkland as a service area. Areas beyond these are not published. Source: https://smartek21.com ## Accreditation and credentials SmarTek21 provides technology solutions for regulated and high-stakes environments, including financial services, insurance, telecom, media, retail, e-commerce, healthcare, life sciences, travel, and hospitality. Industry capabilities - Financial services and insurance: regulatory navigation and solutions for banking, insurance, and wealth management - Telecom and media: scalable platforms for high-volume data and real-time processing - Retail and e-commerce: omnichannel experiences, supply chain optimization, and seamless customer journeys - Healthcare and life sciences: secure, compliant, patient-focused solutions - Travel and hospitality: customer experience and operational efficiency platforms Financial services and insurance SmarTek21 helps financial institutions modernize legacy systems, build digital banking and insurance platforms, automate compliance, and address cybersecurity and fraud risks. Its solutions include: - Core banking and insurance modernization - Digital banking and insurance solutions - Regulatory technology and compliance - Cybersecurity and fraud prevention - AI governance, security, and compliance A cited insurance engagement accelerated a complex cloud migration, decommissioned more than 500 legacy servers, and delivered $3.6 million in annual cost savings. Source: https://smartek21.com ## Partner Ecosystem SmarTek21 partners with technology companies to deliver comprehensive solutions for enterprise clients. Its partner ecosystem provides single accountability across vendors and supports faster, more effective delivery. Partner services - Installation and configuration - Custom add-ons and UI/UX - Project-based configuration - 24/7 managed support - Expert consulting - Performance and platform optimization These services can include environment readiness, integrations, security baselines, milestone-based implementations, compliance and testing, monitoring, incident response, modernization planning, AI/ML enablement, tuning, and scalability testing. Listed partners - Epic Systems - Oracle - Snowflake - ServiceNow - Jira - Databricks - Seattle Sounders FC - SoundHound - Amazon Web Services - Azure - Microsoft Source: https://smartek21.com ## Smartboxx AI Platform Smartboxx AI is SmarTek21's proprietary enterprise AI accelerator. It uses pre-built components, frameworks, and tools to reduce the time, cost, and complexity of building and deploying enterprise-grade AI solutions. The platform is flexible and extensible rather than one-size-fits-all. SmarTek21 customizes it to each business's needs while providing foundational capabilities for data integration, security, governance, and model management. Core features - Pre-built connectors for hundreds of enterprise data sources, on-premise and in the cloud - Enterprise-grade security and governance - Model lifecycle management, including training, deployment, monitoring, and retraining - Customizable AI workflows using pre-built components and templates Use cases - Contact center intelligence for insurance and financial services - Intelligent search and knowledge discovery for high tech and media - AI-powered data integration and analytics across industries - Automated testing and quality engineering - DevOps for mainframe and legacy systems Source: https://smartek21.com