Gemellaro Systems Integration (GSI)

The About Us page gives a dated company history. It begins in 1990, when "G&S Communications Services is established as a division of G&S Electric", with a Security Division added in 1992 installing CCTV, access control and alarm systems. The timeline records BICSI membership in 1993 and the addition of an RCDD (Registered Communications Distribution Designer) accredited Project Manager/Designer the same year, a rebrand to G&S Integration in 1994, and a security designer attaining the Certified Protection Professional (CPP) designation from ASIS in 1998.

In 2004, per the timeline, "G&SI managers buy the division from G&S Electric and reincorporate it as Gemellaro Systems Integration (GSI)". Later entries record adding Managed Services in 2010, IP video surveillance in 2011, opening a branch in Dearborn, Michigan and opening Gemsys Mexico in 2016, and acquiring Wiltec Technologies and launching the Ann Arbor branch in 2019. The timeline also records reaching 100 employees in 2019, 150 employees in 2021 and a service fleet of 65 vehicles in 2021.

GSI publishes two office locations. The headquarters address is 1055 W Square Lake Road, Troy MI 48098, with telephone 248-585-5535. A second office is located at 5840 Interface Drive, Suite 300, Ann Arbor, MI 48103; no separate phone number is published for the Ann Arbor address. An email address is shown on the Contact Us page but it is obscured on the live page, so the phone number and the contact form are the reliable routes. The company history page notes "2016 GSI opens branch in Dearborn, Michigan", but no Dearborn address or phone number is published anywhere on the site.

On area and areas served, the home page describes a "Southeast Michigan based team" working "across the country". The Our Reach page says GSI "is fortunate to continually service hundreds of locations around the world" and lists countries including the United States, Canada, Mexico, Argentina, Austria, Colombia, France, Germany, Netherlands, Poland, Puerto Rico, Spain, the United Kingdom and Venezuela, and US states including Michigan, Ohio, Illinois, Indiana, Texas, California, New York and many others.

GSI's Managed Services page offers ongoing support plans to existing and new clients, described as "a wide range of plans specifically designed for your organization's needs". The page says these offerings "include, but are not limited to, application administration/management/monitoring, physical and virtual server administration, application version upgrades, application software/database migrations, as well as a complete overall system administration and management option".

The page also states that where physical security equipment fails, "the managed services team assigned to your organization is quickly able to identify, troubleshoot, and repair the issue or if needed, rapidly dispatch a service technician". No response time, service level agreement, coverage window or guaranteed timeframe is published, and the site does not say whether support is available outside business hours.

Alongside physical security, GSI publishes several technology infrastructure service lines.

Information and Communications Technology (ICT) Infrastructure: the page says GSI's ICT experts "start with a collaborative discovery process" and "assess your facility or planning documents to design a smart, scalable solution - one that aligns with your budget". Listed services are Data Infrastructure, Fiber and Copper Backbone, Data Center Build Out, and Wireless Solutions. The page says GSI works on projects ranging from "a 50-person office" to "a multi-campus enterprise with miles of fiber".

The Security Systems Solutions page describes GSI's work as "the design, deployment, and maintenance of physical security systems", serving "clients across Southeast Michigan and beyond". The page says the team remains "manufacturer agnostic - allowing our team to focus on value engineering and selecting the right hardware at the right price for each unique environment".

Under the heading Security System Services, the page lists these offerings by name: IP Video Surveillance; Access Control; Intrusion Detection and Monitoring; Systems Integration; Biometrics; Perimeter Protection; Command Centers; Electrified Door Hardware; Security Entrance (described as turnstiles, security portals and barrier systems); Intercom; AI-Driven Security; and Blue Light Emergency Call Box.

These are things people ask Gemellaro Systems Integration (GSI) that its published information does not yet cover.

• prices, rates and monitoring fees
• service availability, response times and monitoring times
• contract terms, cancellation policies and minimum commitment
• licences, permits and registration numbers
• insurance coverage and bonding details
• manufacturer partnerships and specific product brands
• warranty terms, guarantees and service level agreements
• project timelines, start dates and firm completion dates