ScottMadden, Inc

What ScottMadden does

• Designs and implements practical strategies that can be executed in the real world
• Provides partner-led consulting teams that work side by side with clients
• Focuses on tangible, measurable results rather than theoretical recommendations
• Supports clients from initial assessment through implementation and continuous improvement

Core solution areas

ScottMadden's work spans several solution areas, including:

• Strategy development and implementation (strategic assessment and planning, strategy implementation, sustainability, and corporate responsibility)
• Business transformation and corporate and shared services
• Operational effectiveness and cost reduction
• Digital and AI-enabled solutions (analytics and data science, intelligent automation, IT strategy and delivery, cybersecurity, NXT GEN® training)
• Energy and utility solutions (clean energy transition, functional assessments and planning, risk and compliance, market assessments, utility operations and technology, rate case management and regulatory strategy)

How ScottMadden works with clients

• Uses a collaborative, partner-led delivery model
• Tailors approaches to each organization rather than using canned methodologies
• Emphasizes clear communication, trust, and long-term relationships
• Helps clients "solve the right problem in the right way" and ensures solutions are built to last.

ScottMadden's energy and utility consulting work includes:

• Clean energy transition planning and execution
• Functional assessments and planning for utility organizations
• Risk and compliance support
• Market assessments and analysis
• Utility operations and technology
• Rate case management and regulatory strategy

How ScottMadden supports energy clients

• Combines deep industry expertise with practical, operations-focused consulting
• Helps utilities and energy companies balance reliability, affordability, and resilience
• Works across strategy, operations, infrastructure, and regulation to turn plans into executable solutions

ScottMadden serves a wide range of energy and utility clients and provides case studies, insights, and industry updates to help them prepare for the future.

ScottMadden designs, launches, and optimizes shared services and global business services (GBS) models to improve service delivery, reduce cost, and create scalable, future-ready operating models.

Shared services solutions

ScottMadden helps organizations:

• Assess and plan their shared services strategy based on operational needs and industry dynamics
• Design shared services models that align with organizational goals and leading practices
• Build and implement shared services operations, including processes, roles, and enabling technology
• Optimize existing shared services to improve efficiency, service quality, and customer experience

Typical areas of focus include HR, finance, IT, supply chain, and other administrative and support functions.

Global business services (GBS)

ScottMadden supports companies that are evolving from function-specific shared services to GBS or multifunction shared services models. Services include:

• Evaluating whether GBS or multifunction shared services is the right model
• Designing global models with unified leadership and governance, common technology, end-to-end processes, and enterprise-wide vendors
• Standing up new GBS organizations and hubs, including location strategy and business cases
• Refining GBS governance, scope, and operating structures as organizations mature

Related capabilities and support

For shared services and GBS, ScottMadden offers capabilities such as:

• Corporate function and shared services benchmarking
• Delivery model assessments, design, and optimization
• Technology selection and implementation support
• Program and project management and change enablement

The firm works with clients across industries to move from concept to implementation and continuous improvement for shared services and GBS.

Key digital and technology-related capabilities include:

• Analytics and data science
• Intelligent automation and robotic process automation
• IT strategy and delivery
• Cybersecurity
• NXT GEN® training and enablement

These services are used to improve process performance, enable better decision making, and support scalable, modern service delivery models.

AI-enabled shared services and GBS

ScottMadden works with shared services and global business services organizations to:

• Identify new AI-enabled service offerings (e.g., insights and intelligence-as-a-service, autonomous and proactive services, cross-functional service delivery, and personalized service experiences)
• Redesign operating models to blend human and digital labor
• Establish governance, data stewardship, and model oversight for AI and digital labor
• Define emerging roles such as AI trainers, data stewards, digital workforce managers, AI platform architects, and AI and automation change leaders

Outcomes ScottMadden aims to support

Using digital and AI-enabled solutions, ScottMadden helps clients:

• Shift shared services from transaction processing to enterprise enablement
• Deliver insight-driven services that improve performance and customer or employee experience
• Scale digital labor responsibly with appropriate governance and controls

ScottMadden combines technology and data expertise with practical operating model design to help organizations implement AI and digital solutions that are sustainable over time.

In addition to these sectors, ScottMadden works with clients in other industries that require support with strategy, shared services, global business services, operational effectiveness, digital transformation, and energy-related issues.

Prospective clients who do not see their industry listed can contact ScottMadden to discuss whether the firm's capabilities align with their specific needs.

Vision

ScottMadden aims to be known for the quality of its services and the integrity of its relationships. The firm's culture is based on mutual respect and trust, which drives client success and long-term, productive relationships.

Values

ScottMadden's stated values include:

• Accountability to clients and to each other, with a genuine focus on service built on mutual respect and trust
• Placing the long-term good of clients above the firm's own interests and conducting business ethically with humility, empathy, and fairness
• Exceeding client expectations by doing what the firm says it will do and doing it extraordinarily well
• Stewardship of ScottMadden's reputation, preserving and enhancing it over time
• Maintaining a challenging, diverse, and inclusive work environment centered on client success while promoting collegiality, creativity, responsibility, and esprit de corps

Inclusion and culture

ScottMadden emphasizes inclusion as central to who the firm is and core to its values. The firm focuses on:

• Ensuring inclusive, equitable, and respectful treatment for everyone
• Growing a culture in which everyone is welcomed, valued, and respected
• Advancing cultural efforts as part of its long-term strategy

Leadership at ScottMadden highlights that consulting is more than producing a report; the firm strives to provide an exceptional consulting experience, listen carefully to clients, and work side by side with them to deliver lasting results.

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