# The Scarlett Group > Official The Scarlett Group business agent. The Scarlett Group provides managed IT services, IT support, cybersecurity, and compliance-focused IT consulting… ## Ask it a question The Scarlett Group answers for itself at https://api.hailera.com/mcp/scarlettculture. A client that speaks MCP can connect to that address; the tool is ask_scarlettculture and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About The Scarlett Group The Scarlett Group is a full‑service IT firm and managed service provider (MSP) founded in 2007 and headquartered in Jacksonville, Florida. The firm focuses on managed IT services, IT support, cybersecurity, compliance, and IT consulting for small and mid‑market organizations. Firm Background - Founded in 2007 by Brian Chancey, an IT auditor with a background in both construction and technology. - Built from the ground up without outside investors or acquisitions. - Originated in Jacksonville, FL and has expanded to additional offices including Orlando, Tampa, Raleigh, and Charlotte (as referenced on the website). - Described as an auditor‑founded firm, emphasizing governance, risk management, and documented processes. Services at a Glance Across its locations, The Scarlett Group provides: - Managed IT services (fully managed and co‑managed) - Help desk and end‑user support - Managed cybersecurity services - IT assessments and cybersecurity assessments - Disaster recovery and business continuity assessments - Compliance‑oriented services (e.g., HIPAA, CMMC, NIST‑aligned, cyber insurance requirements, PII protection) - Microsoft 365 administration and cloud solutions - IT consulting, digital transformation, and project services This document is a high‑level overview; detailed service descriptions appear in separate topic documents. Support Model and Approach - 24/7/365, 100% domestic IT support for managed clients, with emphasis on proactive monitoring rather than purely reactive support. - Offers both Fully Managed IT Services (acting as the client's IT department) and Co‑Managed IT Services (augmenting internal IT teams). - Positions itself as a strategic partner focused on aligning IT with business goals and improving technology outcomes. Recognition and Growth The Scarlett Group's website references: - Inclusion in national and regional rankings such as the MSP 501, Inc. 5000, and Fast 50 lists. - Growth over many years driven by client relationships and results. - Awards including Cloudtango MSP Select and local business‑leadership recognition for the founder. Specific years and rankings may change over time; callers should refer to the company's website for the most current awards and recognition. Industries Served The firm highlights experience with: - Construction and AEC (architecture, engineering, construction) - Legal - Government - Accounting and finance - Healthcare - Mid‑market and small businesses across other industries For the most current office locations, partner certifications, or detailed case studies, customers should consult The Scarlett Group's website or contact the company directly. Source: https://www.scarlettculture.com ## What The Scarlett Group does The Scarlett Group provides cybersecurity and compliance-focused services alongside its managed IT offerings. These services are designed for organizations that must protect sensitive data and meet regulatory or insurance requirements. Managed Cybersecurity Services The firm emphasizes that cybersecurity professionals are in high demand and often costly for mid‑market and smaller businesses to hire directly. To address this, The Scarlett Group offers managed cybersecurity services that typically include: - Ongoing monitoring and management of network and endpoint security - Support for antivirus, anti‑malware, firewalls, updates, and security patches - Support for managed detection and response and incident response (as part of broader service lines) - Security awareness and cybersecurity training for staff - Identity and access management support as part of managed services Cybersecurity Risk Assessments The Scarlett Group offers independent cybersecurity assessments to: - Evaluate an organization's current security posture - Identify opportunities to reduce risk - Provide recommendations aligned with best practices and recognized frameworks An annual cybersecurity risk assessment is described as a best practice. Compliance-Oriented Services The Scarlett Group positions itself as experienced in helping organizations meet compliance and audit expectations. Examples mentioned on the website include support related to: - HIPAA (healthcare privacy and security requirements) - CMMC and other defense‑related requirements - NIST‑aligned security frameworks - PII protection and compliance - Cyber insurance compliance - Other regulatory or contractual standards relevant to highly regulated industries These services combine assessment, policy and process development, and technical controls to help organizations demonstrate compliance while maintaining operational efficiency. Industries with Elevated Security Needs The Scarlett Group specifically mentions experience with: - Healthcare organizations - Law firms and legal services - Government and public‑sector entities - Construction and engineering firms - Accounting and financial services - Other mid‑market and small businesses with sensitive or regulated data Important Notes - The website describes capabilities and areas of focus but does not publish specific guarantees, success rates, or outcomes for cybersecurity incidents or compliance audits. - Exact scope, deliverables, timelines, and fees for cybersecurity or compliance engagements are determined on a per‑client basis. Customers who need concrete statements of work, guarantees, or timelines for cybersecurity or compliance projects should contact The Scarlett Group directly to discuss their requirements. The Scarlett Group is a full-service IT firm and Managed Service Provider (MSP) serving businesses in Orlando and across Central Florida. The Orlando team provides both fully managed and co-managed IT services for organizations that want proactive, enterprise-grade IT without building a large in‑house department. Who The Scarlett Group Serves - Small and mid-sized businesses, typically 20–2,000 employees - Organizations that rely on technology for daily operations - Highly regulated industries such as: - Healthcare - Legal - Government - Construction and engineering - Accounting and finance - Other mid-market and small businesses that must meet security and compliance requirements Core Managed IT Services (Orlando) The Orlando managed IT services and IT support offering typically includes: - Comprehensive IT discovery In‑depth review of your current IT infrastructure, systems, and processes. - Unlimited proactive IT support Unlimited support for day‑to‑day computer and network issues. - 24/7/365 network monitoring and human support Continuous monitoring of your network so many issues are detected before users notice them. - Managed network and endpoint security Ongoing management of antivirus, anti‑malware, firewalls, updates, and security patches. - Managed backups and data protection Monitoring and maintenance of backups to help protect business data. - IT budgeting and forecasting Guidance on technology planning so IT investments align with business goals and budget. - Preventive maintenance Routine maintenance to keep systems stable, reduce downtime, and extend equipment life. Engagement Models - Fully Managed IT Services – Scarlett Group acts as your outsourced IT department, handling daily support, projects, security, and strategy. - Co‑Managed IT Services – For organizations with internal IT, Scarlett Group augments your team with tools, expertise, and additional capacity. High-Level Benefits Working with The Scarlett Group as your Orlando managed service provider can help: - Reduce unplanned downtime - Improve security and resilience - Standardize and modernize your IT environment - Provide access to a team of experienced IT and cybersecurity professionals - Give leadership clearer insight into IT risks and priorities For specific service scope, pricing, or contract terms, customers should contact The Scarlett Group directly. Source: https://www.scarlettculture.com ## Where The Scarlett Group works The Scarlett Group provides managed IT services and IT support in multiple regions. This document summarizes the service areas explicitly listed on the website for Orlando and Jacksonville. Greater Orlando, FL Area The Orlando managed IT services page states that The Scarlett Group provides IT support and IT services for the greater Orlando, FL area. Neighborhoods and nearby communities specifically mentioned include (among others): - Altamonte Springs - Apopka - Audubon Park - Avalon Park - Baldwin Park - Belle Isle - Cape Orlando - Casselberry - Clear Lake - Clermont - College Park - Colonialtown - Conway - Delaney Park - Downtown Orlando - Fairview Shores - Fern Park - Holden Heights - Ivanhoe Village - Kissimmee - Lake Como - Lake Davis/Greenwood - Lake Mary - Lake Nona - Lake Sunset - Lockhart - Maitland The website notes that the firm serves the broader Central Florida and Orlando metro area beyond this partial list. Jacksonville, FL and Northern Florida The Scarlett Group's main site also lists support for Jacksonville, FL and surrounding areas of Northern Florida, including (by ZIP code): - 32207 - 32211 - 32216 - 32217 - 32257 - 32277 - 32202 - 32204 - 32205 - 32206 - 32208 - 32209 - 32254 - 32082 - 32224 - 32225 - 32227 - 32233 - 32246 - 32250 - 32256 The Scarlett Group also mentions locations in Raleigh, Tampa, St. Augustine, Charlotte, and other areas, but does not list full neighborhood or ZIP‑code breakdowns for those locations on the pages reviewed here. For confirmation about whether a specific city or area is covered, customers should contact The Scarlett Group directly. Lists Conway, Altamonte Springs, Apopka, Casselberry, Clermont, Jacksonville, Kissimmee, and Lake Mary as a location. Names Central, Florida, United States, Jacksonville, and Orlando as a service area. Areas beyond these are not published. Source: https://www.scarlettculture.com ## Hours and contact This document covers the published contact details and basic support hours for The Scarlett Group's Orlando location. Orlando Office Contact Details - Office name: The Scarlett Group – Orlando - Email: info@scarlettculture.com - General and Helpdesk phone: 407-641-4150 Helpdesk Hours and Availability - Standard helpdesk hours: 8:00am–5:00pm, Monday–Friday - After‑hours and emergency support: Available 24/7/365 (outside standard helpdesk hours) Customers should use the published phone number or email address to request support, open tickets, or ask about services. Mailing Address – Orlando - Mailing address: The Scarlett Group – Orlando 111 North Orange Avenue Suite 800 Orlando, FL 32801 For information on services, proposals, or contracts, customers should reach out using the contact information above. Source: https://www.scarlettculture.com ## Managed IT Services – Benefits of Outsourcing IT The Scarlett Group highlights several reasons businesses choose an outsourced Managed Service Provider (MSP) instead of relying solely on internal IT resources or a reactive "break/fix" model. Key Business Benefits of Working with an MSP These benefits are drawn from The Scarlett Group's description of managed IT services: - Cost reduction - Economies of scale and standardized processes can lower overall technology costs. - Infrastructure and staffing investments are spread across multiple clients. - Reduced capital expenditures - Moving to cloud and modern managed services can shift many IT costs from capital expense to operating expense. - This can improve flexibility in budgeting and cash flow. - Increased efficiency - Use of best practices, standardization, and automation helps eliminate recurring IT issues. - Tighter internal controls and reliable processes improve day‑to‑day operations. - Access to skills - The MSP recruits and retains specialized IT and cybersecurity professionals. - Clients gain access to expertise that is often difficult or expensive to maintain in‑house. - Improved service levels - Managed IT services are delivered under defined service expectations. - The goal is consistently reliable, professional support rather than ad‑hoc responses. - Risk reduction - Enhanced security, backup, and recovery processes help reduce the risk of data loss, downtime, and non‑compliance. - Standardized procedures and additional infrastructure are used to support critical systems. - Access to technology innovation - An MSP can more quickly adopt and manage new technologies such as cloud services, modern security tools, and collaboration platforms. - This helps clients benefit from innovation without bearing all the startup, training, or hiring costs themselves. - Flexibility and scalability - Services can scale up or down with business needs. - Infrastructure, security, and support levels can be adjusted as the organization grows or changes. - Disaster recovery and business continuity - Managed backup and recovery solutions help keep data available and support business continuity when disruptions occur. - Centralization of IT systems - Centralizing applications and servers in managed environments or data centers can improve performance and simplify management and backup. Choosing a Managed IT Service Provider When evaluating an MSP like The Scarlett Group, businesses are encouraged to consider: - Responsiveness and communication - Honesty and clarity when explaining technical issues - The tools and processes used to manage systems - Experience with companies similar to theirs - Reputation and references - Whether the provider can act as a trusted advisor for long‑term technology decisions For detailed proposals, SLAs, or pricing, customers should contact The Scarlett Group directly. Source: https://www.scarlettculture.com ## What The Scarlett Group has not published yet These are things people ask The Scarlett Group that its published information does not yet cover. - prices or fees - service availability, response times, or specific slas - exact project timelines or completion dates - guaranteed cybersecurity or compliance outcomes - regulatory, audit, or insurance approval decisions Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.scarlettculture.com/managed-it-services-orlando-fl