Salt and Straw

How Salt and Straw Started

• Founded by cousins Kim and Tyler Malek, who wanted to create a neighborhood gathering place centered around ice cream.
• Kim invested in an ice cream cart while Tyler experimented with flavor ideas at home, learning ice cream-making from scratch.
• From the beginning, they sought advice and inspiration from local chefs, chocolatiers, brewers, farmers, and other makers.

Ice Cream as Storytelling

• Ice cream is treated as a blank slate for storytelling, with flavors built around interesting ingredients and local collaborations.
• Examples of ingredients the kitchen has explored include habanero goat cheese from a local creamery, herbaceous and citrusy liqueurs from craft distilleries, wild nettles foraged in Washington, and Grandma Malek's famous almond brittle.
• Shops always scoop a core set of "classics" while introducing new, limited-time flavors in rotating series.

Process and Ingredients

• Cream is sourced from fifth-generation, family-owned Scott Brothers Dairy, whose cows are grass-fed and not given growth hormones or antibiotics.
• The team carefully controls butterfat content and churning methods to achieve a rich, luxurious texture.
• Inclusions like caramel, fruit, cookies, and brownies are made to stay chewy, tender, or bright even when frozen.

Community, Equity, and Social Impact

Salt and Straw aims to build deep ties in every city where it scoops.

• Supporting independent food artisans: Works with local makers, farmers, and chefs in each city to co-create flavors and tell local stories.
• Culinary incubators: Supports non-profit partners such as Portland Mercado and La Cocina (San Francisco), which help bring equity to underrepresented food artisans and chefs.
• Local community building: With every new scoop shop, the team focuses on meeting neighbors where they are and creating meaningful, local experiences.
• Shining a light on issues: Past collaborations and menus have supported:
• Equal rights (e.g., Basic Rights Oregon, The Trevor Project)
• Food waste and insecurity (e.g., Urban Gleaners, Share Our Strength)
• Child cancer research (e.g., Alex's Lemonade Stand Foundation)
• Preservation of protected landscapes (e.g., National Park Foundation)

Investing in the Team

• Early adopter of the Portland Means Progress initiative.
• Commits to competitive wages, generous benefits, and clear career paths for team members.
• Partners with workforce and leadership programs such as United Way Bay Area and Emerging Leaders to expand opportunities and diversity in hospitality and leadership roles.

Key Charitable Partners (Examples)

Salt and Straw highlights and supports a range of charitable organizations, including:

• World Central Kitchen – providing meals in response to humanitarian, climate, and community crises.
• Hot Bread Kitchen – creating economic opportunities for women, immigrants, and people of color through culinary job training and entrepreneurship.
• Urban Gleaners – reducing food waste and fighting hunger by redistributing surplus food to underrepresented communities in Portland.
• The Trevor Project – the leading suicide prevention and crisis intervention organization for LGBTQ+ young people.

Salt and Straw presents itself as a values-driven company where each scoop is a chance to create joy, foster connection, and support the broader community.

Based on information published on saltandstraw.com, Scoop Shops are listed in:

• California
• New York
• Oregon
• Washington
• Texas
• Arizona
• Florida
• Nevada

New locations may open over time, and shop lists can change.

What Scoop Shops Offer

• Fresh scoops of classic flavors and the rotating Monthly Menu Series.
• A welcoming neighborhood space described as part gathering place and part ice cream flavor laboratory.
• Access to flavors that may be available only in shops or only for a limited time.

Finding Exact Locations and Hours

This knowledge document does not list individual shop addresses, phone numbers, or hours.

For up-to-date details, customers should:

• Visit the SCOOP SHOPS section on saltandstraw.com to see the latest list of locations.
• Select a specific shop to view its exact address, hours, and any local notes or offerings.

Because hours, contact details, and local menus can change, the most current information will always be on the website or posted at the individual scoop shop.

Lists Salt and Chamberí as a location. Names United States and Salt as a service area. Areas beyond these are not published.

Online Ordering and Minimums

• Orders are placed through the online shop at saltandstraw.com.
• A minimum order of 5 pints is required to ship an order.
• Customers are prompted at checkout if they need to add more pints to meet the minimum.
• Promotional messaging on the site may highlight offers such as a discounted 6th pint; customers should always refer to the current offer details shown in the cart.

Example Pricing (Subject to Change)

The following examples are based on information currently shown on saltandstraw.com and may change over time:

• Single pints (e.g., Chocolate Gooey Brownie, Double Fold Vanilla): listed at $15 per pint.
• The Best Sellers Pack: Classics (5-pint bundle including Sea Salt with Caramel Ribbons, Double Fold Vanilla, Freckled Mint Chocolate Chip (v), Chocolate Gooey Brownie, and Salted, Malted, Chocolate Chip Cookie Dough):
• One-time purchase price: $75 for the 5-pint pack.
• Subscription price: $67.50 per delivery (a 10% discount off the one-time price), when subscribed.

All prices, discounts, and offers are subject to change; customers should always confirm current pricing and promotions directly on the website before ordering.

Subscriptions

Salt and Straw offers subscriptions so customers can receive ice cream on a recurring basis.

• Subscription options are available on select bundles, such as the Best Sellers Pack: Classics and seasonal collections.
• Example subscription settings (as currently shown for certain bundles):
• Delivery every 1 month, 2 months, or 3 months.
• A 10% discount on subscription orders compared to one-time purchases.
• Customers can generally cancel or skip upcoming deliveries through their account, as indicated on the subscription product pages.

Specific subscription terms, available bundles, and discounts can change; customers should review the current subscription details on the relevant product page before enrolling.

Shipping and Delivery

• Salt and Straw ships ice cream nationwide within the United States via the online shop.
• Orders are packed and shipped frozen; exact carriers, shipping fees, and transit times can vary and are not detailed in this knowledge.
• Customers should review the shipping information and any delivery estimates provided at checkout for up-to-date details.

Local Pick-Up and Delivery

• In addition to nationwide shipping, Salt and Straw highlights Local Pick Up and Delivery options on the website.
• Availability, partners, and service areas for local delivery or pickup may vary by city and over time.
• Customers interested in local options should follow the prompts on saltandstraw.com for their address or preferred scoop shop.

Gifts

• The online shop supports sending ice cream as a gift, including the option to add a gift note during checkout.
• Many bundles and subscriptions can be purchased as gifts, subject to current product offerings.

For the most accurate, current information on ordering, shipping, pricing, and subscription terms, customers should always refer directly to the product pages and checkout flow on saltandstraw.com.

Email

• General and online order inquiries: human@saltandstraw.com

When to Contact Salt and Straw Directly

Customers should contact Salt and Straw (rather than relying on this agent) when they need help with:

• Specific order issues (changes, cancellations, delays, damaged shipments).
• The most current information on prices, promotions, or product availability.
• Detailed questions about ingredients or allergens beyond what is listed on product pages.
• Exact scoop shop hours, closures, or location-specific updates.

Additional contact options (such as forms or links to help content) may be available on saltandstraw.com. For the latest and most complete contact information, customers should refer to the website.

• Exact ingredients and allergens vary by flavor and may change over time.
• Customers with dietary restrictions or food allergies should always review the latest ingredient and allergen information on the specific product page and on the product label before consuming.
• The examples below are provided only to illustrate the type of information available and are not a complete list of all flavors or allergens.

Example: Best Sellers Pack – Classics

A curated 5-pint bundle including:

• Sea Salt with Caramel Ribbons
• Double Fold Vanilla
• Freckled Mint Chocolate Chip (v)
• Chocolate Gooey Brownie
• Salted, Malted, Chocolate Chip Cookie Dough

Allergens listed on the product page include:

• Milk
• Wheat
• Eggs
• Tree Nuts (Coconuts)

Example: Chocolate Gooey Brownie (Pint)

• A chocolate ice cream with house-made marshmallow fluff folded into intensely chocolate-y brownie batter so each piece stays fudgy in the ice cream.

Allergens listed on the product page include:

• Milk
• Wheat
• Eggs

Nutrition (as listed on the product page):

• Three (3) servings per pint
• Serving size: 2/3 cup
• Calories per serving: 360

Example: Double Fold Vanilla (Pint)

• Vanilla ice cream using a "double-fold" vanilla extract (made with twice as many vanilla beans) plus visible vanilla beans.

Allergens listed on the product page include:

• Milk

Nutrition (as listed on the product page):

• Three (3) servings per pint
• Serving size: 2/3 cup
• Calories per serving: 310

Important Notes

• Ingredient lists, allergen statements, and nutrition facts can change; always rely on the current information on saltandstraw.com and on product packaging.
• Salt and Straw cannot guarantee that any flavor is suitable for all dietary needs; customers with severe allergies or medical conditions should consult their healthcare provider and review labels carefully before consuming.

Classics Menu

Salt and Straw maintains a core menu of "classics" that are generally available at scoop shops and online (availability can vary by location and over time).

Examples of classic flavors include:

• Sea Salt with Caramel Ribbons – Cream spiked with Guatemalan fleur de sel and ribboned with house-made caramel.
• Double Fold Vanilla – Vanilla ice cream made with a "double-fold" vanilla extract (using twice as many vanilla beans) plus whole vanilla beans for intense flavor.
• Freckled Mint Chocolate Chip (v) – Dairy-free flavor featuring pure Oregon mint oil and coconut, freckled with organic dark chocolate.
• Chocolate Gooey Brownie – Intensely chocolate ice cream with house-made marshmallow fluff folded into brownie batter so the pieces stay fudgy.
• Salted, Malted, Chocolate Chip Cookie Dough – Ice cream featuring malt used to brew amber ale and house-made cookie dough with two types of salt.

Monthly Menu Series

• Salt and Straw runs an ever-changing Monthly Menu Series, releasing limited-time collections built around themes, seasons, or collaborations.
• New flavors debut with each series and may disappear after the collection ends.
• An example seasonal collection is The Apple Series, a fall menu built around apple cider and apple-centric flavors (such as cider sorbets, donut-inspired flavors, and spiked custards).
• Limited-time flavors are often available in scoop shops and as part of rotating online bundles.

Dairy-Free and Special Collections

• Salt and Straw offers dairy-free flavors and curated dairy-free bundles, such as The Best Sellers Pack: Dairy-Free, which reimagines popular flavors without dairy.
• Other curated packs highlight themes such as all-time favorites, seasonal collections, or pints of the month.

Ingredient Philosophy

• Uses cream from fifth-generation, family-owned Scott Brothers Dairy with high butterfat content for a rich, luxurious texture.
• Experiments with distinctive ingredients such as local goat cheese, foraged herbs and greens, craft spirits and liqueurs, and house-made inclusions (cookies, brownies, brittle, caramel).
• Focuses on making sure inclusions stay chewy, tender, or bright-tasting even when frozen.

Where Flavors Are Available

• Scoop shops: A selection of classics and monthly flavors are scooped at shops in multiple U.S. states (see the separate scoop shops document for more).
• Online shop: Many flavors are available as individual pints or in curated bundles for nationwide shipping.

Exact flavors available, and where they are offered, change over time. For the current menu at any location or online, customers should check the latest listings on saltandstraw.com.

Ask anyway — the agent will say plainly that it is not published rather than guess.