Rossmann Repair Group

• Hard drive data recovery (HDD)
• SSD data recovery (SATA and NVMe)
• MacBook data recovery (including T2/M1/M2 soldered SSDs)
• iPhone data recovery (water‑damaged, dead, or not detected)
• SD / microSD card data recovery
• RAID data recovery (RAID 0/1/5/6/10)
• NAS data recovery (e.g. Synology, QNAP, TrueNAS)
• MacBook repair (logic boards, screens, batteries, general hardware)
• Logic board repair (component‑level, microsoldering)
• Liquid damage repair for MacBooks and other supported devices

Storage brands and device types

Typical storage brands and device families handled include:

• Hard drives: Seagate, Western Digital, Samsung, Toshiba, HGST and others
• SSDs: SATA and NVMe drives from major consumer and enterprise brands
• Mobile devices: iPhones (various generations)
• Removable media: SD and microSD cards
• Multi‑drive systems: RAID arrays and NAS units from vendors such as Synology, QNAP, and TrueNAS

How and where the work is done

• Single lab, one address: All recoveries and board‑level repairs are performed at the Austin lab at 2410 San Antonio Street, Austin, TX 78705.
• No outsourcing: Drives and devices are not sent to third‑party labs or franchises.
• Professional data recovery tooling: The lab is equipped with tools such as PC‑3000 systems, DeepSpar Disk Imagers, and a ULPA‑filtered laminar‑flow clean bench for invasive drive work.
• Component‑level repair: Rather than simply swapping boards or assemblies, technicians diagnose and repair components on logic boards and storage devices.

Mail‑in and local service

• Walk‑in service: Customers in or near Austin can drop devices off at the lab during business hours.
• Nationwide mail‑in: Mail‑in service is available from all 50 U.S. states; devices are shipped directly to the Austin lab.
• International mail‑in: International customers may also send devices in by mail.

Mail‑in and local drop‑off cases are handled by the same team, on the same benches, with the same pricing and policies.

Evaluation, transparency, and philosophy

• Free evaluation / diagnostics on data recovery jobs: Devices are evaluated to determine failure type and recovery options before any paid work begins.
• Published pricing: Pricing tiers are published on the website so customers can review typical ranges before shipping a device.
• No diagnostic fees: There are no separate diagnostic or evaluation charges for data recovery jobs.
• Education and transparency: The business publishes repair and recovery videos and written guides, and explains what failed and what work is being performed in plain language.

For detailed pricing, turnaround times, and guarantee terms, see the separate "Pricing, guarantees, and turnaround" knowledge document or the pricing information on https://rossmanngroup.com.

Primary lab location

• Address: 2410 San Antonio Street, Austin, TX 78705
• City/region: Austin, Texas
• Country: United States

Rossmann Repair Group operates a single dedicated lab in Austin. There are no franchises or outsourced partner labs; all work is performed at this location.

Contact details

• Phone: (512) 212-9111
• Email: help@rossmanngroup.com
• Website: https://rossmanngroup.com

When customers call, they reach the shop directly rather than a call center.

Opening hours

• Regular business hours: Monday–Friday, 10:00 am – 6:00 pm Central Time (CT)
• Weekends: Typically closed for walk-in service; mail-in packages are processed on business days.

Service area

• Local service: Walk‑in service available at the Austin lab for customers in and around Austin, TX.
• Nationwide mail‑in: Mail‑in devices accepted from all 50 U.S. states.
• International mail‑in: The business accepts mail‑in devices from outside the United States as well.

All data recovery and board‑level repair work is performed in‑house at the Austin lab, whether the device is dropped off locally or mailed in.

How to start

Customers can:

• Call (512) 212-9111 during business hours, or
• Email help@rossmanngroup.com, or
• Use the "Get Free Estimate" / "Start a Free Estimate" forms on https://rossmanngroup.com to begin a case and receive next steps.

Lists Mobile, Central, Austin, San Antonio, and Austintown as a location. Names Texas, United States, and Austin as a service area. Areas beyond these are not published.

General policies

• Free evaluation / diagnostics (data recovery): There are no diagnostic or evaluation fees for data recovery jobs.
• Published pricing tiers: Pricing is organized into clearly defined tiers that are published on the website before you ship.
• No‑data, no‑fee guarantee (data recovery):
• You do not pay for data recovery work if the lab cannot recover usable files from your device.
• The only cost on a failed recovery is return shipping if you request your original media back.
• Cached thumbnails or meaningless temporary files are not counted as a successful recovery.
• Hardware repair vs. software locks:
• The no‑data, no‑fee policy applies to hardware‑level data recovery.
• If hardware repair is successful but data is still inaccessible due to user‑set encryption, forgotten passcodes, or remote wipe/activation locks, the hardware repair itself may still be billable.

Hard drive (HDD) data recovery pricing

Typical tiered pricing for standard hard drives (non‑helium), as published on the site:

Simple Copy (Low complexity)

• Typical price: $100
• When this applies: The drive is functional and readable; you just need the data copied to another device.
• Typical turnaround: About 3–5 business days.

File System Recovery (Low–medium complexity)

• Starting price: from $250
• When this applies: The drive is not recognized properly by the operating system because of file system corruption, but it is not making unusual noises and does not show signs of severe physical damage.
• Typical turnaround: About 2–4 weeks, depending on severity.

Firmware Repair (Medium complexity)

• Typical price range: $600–$900
• Conventional CMR drives: around $600
• SMR drives: around $900
• When this applies: The drive is detected but shows incorrect capacity, hangs, or is inaccessible due to firmware corruption (ROM, modules, or translator tables).
• Typical turnaround: About 3–6 weeks.

Head Swap (High complexity)

• Typical price range: $1,200–$1,500 plus donor drive cost
• When this applies: The drive is clicking, beeping, or not spinning correctly due to failed internal read/write heads.
• Notes:
• Performed on a laminar‑flow clean bench with matched donor parts.
• A 50% deposit is required because donor parts are consumed during the attempt.
• Typical turnaround: About 4–8 weeks.

Surface / Platter Damage (Highest complexity)

• Typical price: Around $2,000 (plus donor parts), depending on severity.
• When this applies: There is platter scoring, contamination, or other severe internal damage.
• Notes: Uses advanced clean‑bench work and may require multiple donor drives.

Helium‑sealed enterprise drives

• Typical range: Approximately $200–$5,000+
• Examples: WD / HGST Ultrastar He series, Seagate Exos X and similar helium‑filled drives.
• Why pricing is higher:
• These drives are hermetically sealed and filled with helium.
• Opening the drive requires breaching and later resealing the chamber and refilling with helium gas.
• The helium refill alone typically adds $400–$800 to the cost.

SSD and NVMe data recovery pricing

Pricing for SSD and NVMe recovery also follows a tiered structure. Representative ranges from the website:

• SATA SSD recovery: Typically $200–$1,500, depending on failure type.
• NVMe SSD recovery: Typically $200–$2,500, depending on failure type.
• Simple SSD data copy: Around $200 when the drive is functional and data simply needs to be copied.
• Circuit board / PCB repair for SSDs:
• Typical range $450–$600 when issues are limited to power/board‑level faults (e.g. shorted components, failed regulators, dead PMIC).
• May require a compatible donor drive (additional cost).

Note: Some SSD failures (for example, TRIM‑deleted data on a working drive, or certain forms of strong hardware‑level encryption) may be unrecoverable even with professional tools. The lab will clarify this after evaluation.

iPhone and mobile device data recovery pricing

• iPhone data recovery: Typically $500–$750, depending on model and failure type.
• Supported scenarios include water damage, devices that are dead or not detected, and other board‑level hardware failures.

Turnaround times

Actual turnaround depends on the specific device, failure, and queue, but the website lists typical ranges:

• Simple copies from a working drive: ~3–5 business days.
• Firmware repair cases: ~3–6 weeks.
• Head swap and other mechanical failures: ~4–8 weeks, especially where donor sourcing and careful imaging are required.

A rush option is typically available:

• Rush fee: About $100 to move a case toward the front of the queue (subject to current lab capacity).

Deposits, shipping, and warranty

• Deposits:
• Complex tiers such as head swaps and severe surface/platter damage often require a 50% deposit, because donor drives and parts are consumed in the attempt.
• Return shipping on data recovery:
• For successful recoveries, return shipping of the original media and/or target drive is typically included as stated on the website.
• On unsuccessful recoveries, customers may pay return shipping if they want the original media returned.
• Repair warranty (non‑data‑recovery repairs):
• Most repairs: Typically carry a 1‑year warranty.
• Some specific repairs: May have a shorter 3‑month warranty, depending on the nature of the work and parts involved.

For the most up‑to‑date and detailed pricing, timelines, and warranty conditions, customers should always check the live pricing pages on https://rossmanngroup.com or request a written quote from the lab.

Ask anyway — the agent will say plainly that it is not published rather than guess.