Richmond American Homes

Response time

• After a warranty request is submitted, the site notes that someone will typically contact the homeowner within two business days.

Possible service limitations

• The website notes that warranty services may be affected by COVID‑19 safety precautions intended to protect the health of homeowners and team members.
• Exact scheduling, access rules and available services can vary by community and over time.

Local branches and status checks

• Homeowners can use the Local branches section of the website to find contact options for their region.
• Local contacts can help with questions about existing warranty requests and region‑specific procedures.

Important notes

• Warranty coverage, procedures and timeframes are governed by the specific documents provided at closing for each home and community.
• Policies and processes may change; homeowners should always refer to the latest information and documents supplied directly by Richmond American Homes.

Richmond American Homes overview

Richmond American Homes is a national homebuilder offering new construction, single-family homes and communities across multiple U.S. states.

What the company does

• Designs and builds new construction homes in master-planned and stand‑alone communities.
• Focuses on open, light-filled floor plans with practical storage and private retreat spaces.
• Offers a range of floor plans and homes, including options that may be available for quicker move-in depending on community and inventory.

Personalization

• Homes are marketed as "Designed for living. Personalized by you."
• Buyers can typically:
• Choose a homesite within a participating community (where available).
• Select from structural and design options offered for each plan.
• Choose interior finishes and other design elements from curated selections.

General notes and disclaimers

• Actual homes as constructed may differ from photos, renderings and floor plans shown in marketing materials.
• Features, options and upgrades are not available on every plan or in every community and may change without notice.
• Square footage figures are approximate; drawings and depictions may not be to scale.
• All sales are governed by the Purchase Agreement and related community-specific documents.
• Equal Housing Opportunity builder.

States currently listed on the website

• Arizona
• Phoenix
• Tucson

• California
• Bay Area
• Inland Empire
• Los Angeles
• Palm Springs
• Sacramento
• Ventura County

• Colorado
• Colorado Springs
• Denver Metro
• Northern Colorado
• Pueblo

• Florida
• Jacksonville
• Orlando
• Tampa

• Idaho
• Boise

• Maryland
• Baltimore Metro
• Washington DC Metro
• Western Maryland

• Nevada
• Las Vegas
• Pahrump

• New Mexico
• Albuquerque

• Oregon
• Portland Metro

• Tennessee
• Nashville

• Utah
• Salt Lake City
• St. George

• Virginia
• Northern Virginia
• Richmond

• Washington
• Seattle–Tacoma
• Vancouver (WA)

• Washington, DC

Important details

• Not every floor plan or feature is offered in every community or market.
• Community openings, closings, and availability change over time.
• For the latest information on where Richmond American is currently building, check the community and inventory search tools on the main website.

Lists Jacksonville, Orlando, Tampa, Baltimore, Independence, Nashville, Richmond, and Phoenix as a location. Names Arizona, California, Colorado, Florida, Idaho, Maryland, New Mexico, and Nevada as a service area. Areas beyond these are not published.

Independence of services

• Each of RAH, HMC, AHI and AHT offers its services independently of the others.
• Homebuyers are not required to use any one of these affiliates in order to purchase a Richmond American home.
• Choosing a non‑affiliated mortgage, insurance, title or escrow provider does not affect the ability to purchase a home from Richmond American Homes.

Plans, features and pricing disclaimers (high level)

Marketing materials on the website include the following types of statements:

• Actual homes as built may differ from the photos, renderings, plans and feature lists used in marketing.
• Certain plans, elevations, features, amenities, options and upgrades may not be available in all communities or on all homesites and are subject to change without notice.
• Approximate square footage figures and drawings may not be to scale.
• Dates and times referenced for events or availability are subject to change without notice.
• Closing dates cannot be guaranteed and may change.
• All homes are subject to prior sale and all sales are subject to the terms and conditions of the Purchase Agreement and related documents.

Intellectual property

• Home plans and related materials are protected; reproductions or other uses generally require express written consent from Richmond American Homes.

Equal Housing Opportunity

• The company identifies itself as an Equal Housing Opportunity homebuilder.

• Richmond American Homes has local New Home Specialists who help buyers:
• Find communities and floor plans that match their needs.
• Navigate the new home shopping process.
• Prospective buyers can request help or information through the contact options on the main website.

Phone support for home search questions

• The website lists a general phone line for home search questions and neighborhood information:

888.500.7060 (availability, hours and coverage areas may change; see the website for current details.)

Local branches and regional contacts

• The company maintains local branches by region for sales and homeowner support.
• Buyers and homeowners can locate the appropriate regional contact through the "Contact us" or "Local branches" sections on the website.

Email interest lists

• Visitors can join local email interest lists to receive updates about:
• New floor plans
• New communities
• Special offers and events in selected regions
• Typical information requested on sign‑up forms includes:
• First and last name
• Email address
• Phone number (optional in many cases)
• Preferred state or region

Website access issues

• For technical issues accessing the website, the site lists this contact:

communications@shus.com

Privacy

• Contact information provided through online forms is handled in line with the company's published Privacy Policy and notice of collection of personal information.
• Users may revoke consent to marketing communications by following the instructions provided in those communications or on the website.

Client registration and commission protection

• Agents are encouraged to register their clients through the online agent portal.
• The site describes a typical process to register a client for a 30‑day period:

1. The agent logs in to the Richmond American agent portal and registers the client.
2. The client receives an email from Richmond American Homes and confirms their information.
3. Once confirmed, the client may tour Richmond American communities with or without the agent present during that registration period without risking the agent's commission, subject to the company's current policies.

Note: Exact requirements, timeframes and eligibility for commissions are governed by the company's then‑current written policies and any agreements in place, and may change over time.

Online tools and resources for agents

The Agent Resources section highlights multiple tools designed for agents, including:

• Upcoming events – Information about community and model home grand openings, exclusive agent mixers and other events.
• Active listings – Search tools to help identify homes that may be able to close on a shorter timeline, where available.
• Real estate alerts – Email updates on new floor plans, new communities and special offers in selected regions.
• Selling New Homes Guide – An educational guide covering topics such as:
• Benefits of new construction vs. resale
• What to expect during construction
• Common myths about selling new homes
• Agent blog (Agent HQ™) – Articles on topics such as energy‑efficient homes, selling quick move‑in homes and managing buyer expectations.

Social media

• The company encourages agents to follow its Twitter account for information on agent events, new communities, floor plans and related news.

Important notes

• Participation requirements, commission structures and eligibility conditions can vary by market and over time.
• For current details on registration rules, commission programs and event availability, agents should refer to the latest information on the Agent Resources section of the website or contact the company directly.

Ask anyway — the agent will say plainly that it is not published rather than guess.