Restore Master

• Mission: To be the premier restoration company in Arizona.
• In business since 2014, with years of combined industry experience on the team.
• Provides both mitigation (cleanup, drying, environmental work) and full reconstruction and repair as a licensed general contractor.
• Offers free inspections and free estimates.
• Works with all insurance companies and helps customers through the claims process.
• Provides 24/7 emergency service with a target response of around 2 hours for urgent calls in the Phoenix area (timing depends on location and conditions).

Core Restoration Services

Restore Master provides a full range of residential and commercial restoration services, including:

• Water damage restoration and mitigation (emergency water extraction, structural drying, flood cleanup, repair)
• Fire damage restoration (soot and smoke cleanup, deodorization, content pack out and cleaning, structural repair)
• Mold removal and remediation
• Storm damage repair (including roof-related tarps and board-ups after wind or water damage)
• Content pack out and pack in services for homes and commercial properties
• Commercial damage restoration for businesses and commercial facilities
• Emergency disaster restoration for water, fire and storm events
• Construction and repair / general contracting to return properties as closely as possible to pre-loss condition
• Related services such as asbestos abatement and testing, emergency board-ups and tarps, carpet and duct cleaning, electronics restoration, and post-construction cleaning

Certifications, Licensing and Reputation

• Certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification).
• Licensed and insured general contractor.
• Arizona contractor license: ROC# 313145.
• Holds an A+ rating with the Better Business Bureau (BBB).
• Described as highly rated on Google and top rated on HomeAdvisor.
• Emphasizes carrying appropriate insurance coverage, including general liability, umbrella and pollution coverage.

Service Philosophy and Values

Restore Master highlights the following core values and service approach:

• Honesty and integrity
• Clear, frequent communication
• Prompt response and professionalism
• Compassion and guidance during a stressful time
• Quality workmanship from start to finish

The company focuses on making the restoration process as simple and worry-free as possible, walking customers through each step so they can get back to normal life quickly and safely.

Services for fire-affected properties can include:

• Emergency response and site assessment
• Soot and smoke cleanup
• Odor removal and deodorization
• Structural cleaning and repairs
• Detailed content pack out, cleaning, storage and pack in
• Coordination with insurance adjusters and claims

Restore Master is available 24/7 for emergency fire situations.

4-Step Fire Damage Restoration Process

Restore Master describes a four-step process for restoring a home after a fire:

1. Initial Call

• After emergency services such as 911 have been notified and the fire is under control, customers are advised to call Restore Master.
• A team member evaluates the damage that has occurred.
• The customer's insurance company should also be notified early so the claims process can begin.

2. Overall Inspection

• Restore Master conducts a thorough inspection of the property.
• They assess levels of fire, smoke and soot damage, including areas that may have been affected via the HVAC system if the AC was running during the fire.
• Findings from this inspection are used to build a detailed restoration plan.

3. Content Removal and Cleaning

• Contents are carefully packed out from the property.
• Items that cannot be salvaged are listed on a non-salvage list for insurance purposes.
• Restorable contents are transported to a climate-controlled storage facility, where cleaning and deodorization take place.
• Restore Master uses an inventory and tracking system so items can be monitored throughout the process.

4. Construction and Repair

• After structural cleaning, odor removal and content handling are complete, Restore Master's construction team works to restore the property.
• This phase may include repairing or replacing building materials and finishes in order to return the property as closely as possible to its pre-fire condition.
• Once work is complete, contents are packed back in and placed in the appropriate rooms.

Content Handling and Special Items

• Restore Master's pack out inventory process is described as extensive and detailed.
• Items such as furniture, clothing, electronics and soft goods are cleaned and restored when possible.
• For certain items (for example, artwork or specialty furniture), Restore Master uses outside specialists to perform repairs and restoration.
• Non-salvageable items are documented for insurance purposes.

Commercial and Residential Fire Restoration

• Fire damage restoration services are available for both homes and commercial properties across the Phoenix Valley.
• Restore Master can coordinate timing and access to reduce disruption to occupants, employees and customers where possible.

Emergency Availability

• Fire damage situations are treated as emergencies.
• Restore Master offers 24/7 emergency service and can typically have a restoration professional on site within about 2 hours for urgent calls, depending on location and conditions.
• For immediate assistance, callers are directed to contact 602-357-0028.

Mold Removal and Remediation

Restore Master provides mold removal and remediation services for homes and businesses in the Phoenix Valley.

Mold problems can develop after water damage, leaks, or prolonged moisture issues. If left untreated, mold can:

• Trigger allergies or other health concerns for occupants
• Cause rot and structural damage to building materials
• Spread to additional areas of the property over time

Mold Remediation Approach

Restore Master's approach to mold remediation focuses on both removing existing mold and reducing the likelihood of future growth:

• Identify and address the source of moisture (often related to prior water damage).
• Thoroughly dry the affected areas using commercial drying equipment and dehumidifiers.
• Remove or treat affected building materials as needed, following industry standards.
• Use appropriate cleaning methods and products to remove visible mold growth.
• Apply sealants or other preventative measures where appropriate to help reduce the chance of regrowth.

Safety and Standards

• Mold and other environmental issues (such as asbestos or sewage) are handled by certified professionals.
• Restore Master emphasizes safety and health, following best practices and industry standards for containment, removal and cleanup.
• The mold remediation portion of a project typically takes about 3–7 days, depending on the extent of the problem and the size of the affected areas.

When Mold Is Found During Water Damage Restoration

• Mold remediation is often part of a broader water damage restoration project.
• If mold or other environmental issues are identified during mitigation, these are addressed as a specific phase of the overall restoration plan.
• The priority is to ensure the property is safe for occupants and structurally sound before moving into final repairs and finish work.

Service Area and Availability

• Mold remediation services are available for properties throughout the greater Phoenix Valley and surrounding communities.
• Many mold issues arise from urgent water damage situations, so Restore Master's 24/7 emergency service and rapid response for water losses also help reduce the risk of significant mold growth.

For questions about a specific mold concern, callers are directed to contact Restore Master at 602-357-0028.

Water Damage Restoration and Mitigation

Restore Master specializes in water damage cleanup, mitigation and full restoration for homes and businesses across the Phoenix Valley.

Typical situations include:

• Burst or leaking pipes
• Overflowing tubs, sinks or appliances
• Flooded rooms or whole properties
• Storm-related water intrusion

Key water services include:

• Emergency water extraction and removal
• Flood damage cleanup
• Structural drying and dehumidification
• Repair of water-damaged structures and finishes
• Mold and environmental issue handling where needed
• Full-service reconstruction and repair

Restore Master provides 24/7 emergency service and can typically respond to emergencies within about 2 hours, depending on location and conditions.

Water Damage Restoration Process

The restoration process is tailored to each loss but generally follows the company's 4-step approach:

1. Damage Assessment

• A restoration expert comes on site (for emergencies, usually within about 2 hours).
• They inspect the affected areas, determine the extent of water damage, and build a mitigation and restoration plan.
• They also help review your insurance deductible and walk you through filing a claim with your insurance carrier.

2. Disaster Mitigation

• Emergency water extraction and removal.
• Set up commercial drying equipment and dehumidifiers.
• Remove wet materials as needed (such as drywall, flooring, or cabinets) to prevent further damage.
• Pack out and protect contents near the damaged areas, with detailed inventory and tracking of items.

3. Environmental Issues (if present)

• If contaminants such as mold, asbestos or sewage are identified, certified professionals address these issues after initial mitigation.
• The process for environmental issues typically takes about 3–7 days, depending on the conditions and scope.

4. Construction and Repair

• Restore Master's construction team repairs and rebuilds affected areas.
• Work can include drywall repair, replacement of flooring and cabinets, painting, and other finish work to bring the property back to pre-loss condition as closely as possible.

Typical Timelines

Actual timelines vary by project size and severity, but the website provides these general expectations:

• Drying time: When using commercial drying equipment and dehumidifiers, drying a water-damaged property typically takes around 3–5 days, depending on the level of damage.
• Overall restoration: The full water damage cleanup and restoration process often takes about 4–6 weeks, but this can be longer for severe damage, environmental issues (like mold), or extensive reconstruction needs.

Insurance and Billing

• Restore Master works with all insurance companies.
• They help customers understand deductibles and what may or may not be covered.
• A detailed quote is provided during the mitigation process based on the specific damage and the labor and materials required.

Staying in Your Home During Restoration

• Whether you can remain in your home depends on the extent and type of damage and whether the property is safe and suitable to occupy.
• In many cases, Restore Master can relocate belongings to other rooms, use on-site storage or pods, or otherwise work around occupied areas when safe to do so.

Handling Belongings During Water Losses

• Items near damaged areas are packed out, inventoried and relocated either on site or to one of Restore Master's facilities.
• Contents are stored securely and, when appropriate, cleaned and deodorized.
• Items that cannot be salvaged are recorded on a non-salvage list for insurance purposes.

Mold and Secondary Damage

• Water damage can lead to mold growth and other secondary damage if not addressed promptly.
• As part of the restoration process, Restore Master identifies and addresses contaminants such as mold and asbestos using certified professionals and industry-standard safety practices.

What To Do If You Have a Flood or Water Leak

• Contact a water damage restoration expert immediately.
• Restore Master advises calling 602-357-0028 as soon as a flood or significant leak is discovered so mitigation can begin as quickly as possible and further damage can be minimized.

Restore Master offers free inspections and free estimates for restoration projects.

Restore Master is a fully licensed general contractor serving the Phoenix Valley.

• Arizona contractor license: ROC# 313145.

Hours of Operation

• Emergency restoration services: Available 24 hours a day, 7 days a week, 365 days a year.
• A live representative is available at all times for urgent water, fire, storm or mold issues.

If you have an emergency (such as a flood or fire damage), call 602-357-0028 right away. Restore Master typically aims to have a restoration professional on site within about 2 hours for emergency situations, depending on location and conditions.

Service Area – Phoenix Valley and Surrounding Communities

Restore Master provides residential and commercial restoration services throughout the greater Phoenix Valley and many neighboring communities, including but not limited to:

• Ahwatukee
• Anthem
• Apache Junction
• Avondale
• Black Canyon City
• Buckeye
• Carefree
• Casa Grande
• Cave Creek
• Chandler
• Coolidge
• El Mirage
• Fountain Hills
• Gilbert
• Glendale
• Goodyear
• Guadalupe
• Laveen
• Litchfield Park
• Maricopa
• Mesa
• Paradise Valley
• Phoenix
• Peoria
• Queen Creek
• San Tan Valley
• Scottsdale
• Sun City
• Sun City West
• Surprise
• Tempe
• Tolleson
• Waddell

If a caller is nearby but not sure if they are in the service area, the agent should advise them to call 602-357-0028 to confirm.

Commercial services include:

• Water damage restoration
• Fire damage restoration
• Mold remediation
• Storm damage repair
• Commercial content pack out and pack in
• Emergency disaster planning and response

Restore Master is a licensed general contractor and can handle mitigation and reconstruction as a single, coordinated operation.

How Commercial Projects Are Handled

• Restore Master manages the entire process from start to finish, including mitigation, environmental work (if needed), and construction/repair.
• Schedules are built around what works best for the business, employees and patrons—often including after-hours work to reduce disruption.
• For emergencies, a restoration professional can typically be on site within about 2 hours, depending on location and conditions.

Emergency Disaster Restoration Services

Restore Master offers full-service emergency restoration for water, fire and storm disasters, for both residential and commercial properties.

Key points about emergency service:

• Available 24/7, 365 days a year.
• You can speak to a live person at any time for urgent situations.
• Emergency response generally targets less than a 2-hour arrival window for properties in the Phoenix Valley, depending on location and circumstances.
• The team assesses the damage, helps develop a restoration plan, and works to get customers back into their home or business as quickly and safely as possible.

Service Area

• Commercial and emergency restoration services are available throughout the greater Phoenix Valley and surrounding communities.
• Restore Master serves both small and large commercial properties.

For immediate commercial or emergency assistance, callers are directed to contact Restore Master at 602-357-0028.

What Content Services Include

Content services can include:

• Packing and removing contents from affected areas
• On-site or off-site content storage
• Moving and rearranging items within a room or property to allow work to proceed
• Detailed contents inventory and Total Loss Inventory (TLI)
• Cleaning and deodorizing salvageable items
• Tracking items through a content management system
• Packing items back into the property after restoration

5-Step Content Pack Out and Pack In Process

Restore Master describes an industry-leading 5-step process for content handling:

1. Contents Pack Out

• The team removes contents surrounding the damaged areas so repairs can be completed safely and efficiently.
• Items are packed in an organized, documented manner to provide peace of mind.

2. Contents Storage On Site / Off Site

• Contents can be stored on site (for example, in other rooms or in a pod) or moved off site to one of Restore Master's facilities.
• Storage options are chosen based on space, safety, and project needs.

3. Contents Manipulation

• When full pack out is not necessary, contents may be moved or rearranged within the property (for example, from one side of a room to another) to create space for mitigation and repairs.

4. Contents Inventory / Total Loss Inventory (TLI)

• All packed contents are documented and inventoried.
• Items that cannot be cleaned, repaired or restored are placed on a non-salvage list and counted as a loss for insurance purposes.

5. Contents Pack In

• After restoration work is complete, Restore Master returns contents to the home or business.
• Furniture and larger items are placed back into their original rooms.
• Unpacking services for boxed items are available for an additional fee.

Content Tracking and Special Items

• Restore Master offers a content tracking system (Content Track) that allows, upon request, customers to log in and see:
• What items are being cleaned
• Status updates
• Photos of items

• For certain high-value or specialized items (such as artwork or specialty furniture), Restore Master works with trusted outside specialists to handle restoration.
• Items may be cleaned in a climate-controlled environment at Restore Master facilities.

Residential and Commercial Content Services

• Content services are available for both residential and commercial properties.
• For commercial spaces, content services help protect business assets and inventory, document losses, and support a smoother insurance process.

For more information about content services or to request a free inspection, callers are directed to contact 602-357-0028.

Ask anyway — the agent will say plainly that it is not published rather than guess.