Reception 24/7

Telephone answering and call handling

• Professional receptionists answer incoming calls in your business name.
• Call handlers follow information you provide so they can represent your business accurately.

Custom greetings and tailored call scripts

• Custom greetings are created so callers feel they are speaking directly to your business.
• Call scripts can be tailored for different caller types such as new clients, existing clients, suppliers or staff.

Message taking

• Receptionists take detailed messages when you are unavailable.
• Messages can be delivered to you via email or SMS.

Call transfer

• Calls can be transferred through to you or members of your team.
• Receptionists can stay on the line to introduce the caller, share their details and explain the reason for the call when required.

Call screening

• Unwanted robocalls, telemarketers and other nuisance calls can be filtered out.
• You can specify which types of calls should be allowed through.

Appointment scheduling

• Live agents can book new appointments directly into your calendar.
• They can also reschedule or cancel existing appointments where you allow this.
• The team can work with your own calendar or with supported third-party booking software.

Lead collection and pre-qualification

• Receptionists can collect the key information you need from new enquiries.
• Leads can be pre-qualified based on your requirements so you can focus on the best opportunities.

Live chat support

• In addition to phone answering, Reception 24/7 can handle live chat conversations on your website.
• This gives potential customers another way to contact your business.

Bespoke forms and data capture

• For some industries, bespoke forms can be used so receptionists capture the exact information you need from callers or website visitors.

Property maintenance call handling

• For property businesses, the team can take property maintenance calls and arrange for appropriate tradespeople where this is part of your agreed process.

Integration with your systems

• Reception 24/7 can work with popular booking and job management systems used in industries such as personal care and service contractors.
• The team can also integrate with your own business systems where this is supported and agreed with you.

• Phone: 0800 006 1111
• Website: https://www.reception247.com
• Address: 4 Paradise Street, Sheffield, South Yorkshire, United Kingdom.

How to get started

• New customers can click Sign up on the Reception 24/7 website to begin setting up service.
• You can also request a free consultation by filling in your contact details on the online form; a member of the team will follow up to discuss how the service can help your business.
• Existing customers can access their account by clicking Sign in on the website.

What to expect

• During onboarding, you provide details about your business, how you want calls answered and any scripts or questions receptionists should use.
• Once set up, Reception 24/7's live receptionists start handling your calls in your business name, following the agreed processes for message taking, call transfer, appointment booking and other services you select.

Property and real estate

• Services for estate agents and property management companies that need reliable call coverage.
• Handling calls from buyers, sellers, landlords and tenants.
• Arranging property viewings and client meetings.
• Taking and triaging property maintenance calls, including booking appropriate tradespeople where this is part of your agreed process.

Tradespeople and service contractors

• Call handling for contractors and trades such as roofers, plumbers, electricians, builders and other service professionals.
• Helping busy field teams avoid interruptions while staying on top of enquiries and job requests.
• Familiarity with common job management and booking software used by service contractors.

Personal care and wellness

• Support for businesses such as hair salons, spas and massage therapy clinics.
• Professional call answering for booking and managing appointments.
• Experience with popular booking platforms in the health and wellness sector.

Legal profession

• Answering services for solicitors and barristers.
• Managing incoming calls so legal professionals can focus on case work and client matters.
• Helping ensure potential new client enquiries are captured rather than missed.

Small businesses and professional firms

• Support for small businesses across many sectors that need professional call handling but do not have in-house reception staff.
• Handling calls, chats and bookings on behalf of the business so internal staff can focus on their main work and on growing the business.

Ask anyway — the agent will say plainly that it is not published rather than guess.