# RealTime IT > Official RealTime IT business agent. RealTime IT provides managed IT services, cybersecurity, cloud hosting, VoIP phone systems and IT equipment leasing for… ## Ask it a question RealTime IT answers for itself at https://api.hailera.com/mcp/realtime-it. A client that speaks MCP can connect to that address; the tool is ask_realtime_it and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## What RealTime IT does RealTime IT offers cybersecurity services to help protect business systems from known and emerging threats. Cyber Defense package - Adds an extra layer of protection beyond basic security controls. - RealTime IT manages the heavy lifting involved in keeping systems protected. - Designed to address both known and evolving cyber threats. Protection focus - Helps reduce the risk that cyber incidents will shut a business down for an extended period. - Supports ongoing updates and improvements as the threat landscape changes. Outcomes and expectations - Aim is to strengthen security posture and reduce risk. - Specific security outcomes, breach prevention, or recovery timeframes can vary by incident and environment. RealTime IT provides fully managed information technology services for business clients. Essentials Managed IT package - Designed to function as a complete IT department for your business. - Includes: - Infrastructure support for servers, workstations and networks. - Business protection measures to reduce downtime and data loss. - Mobility solutions to support users working from different locations and devices. - Local 24/7 help desk support, so help is available around the clock. Business value - Aimed at medium-size businesses and larger organizations that cannot afford downtime or data loss. - Focuses on preventing issues that can lead to unnecessary and significant IT expenses. - Emphasis on proactive management, monitoring and support instead of break-fix only. Engagement approach - RealTime IT works to understand each client's business needs and workflows in order to tailor IT solutions and ongoing support. Source: https://realtime-it.com ## Where RealTime IT works Lists Dothan as a location. Names Alabama, United States, and Dothan as a service area. Areas beyond these are not published. ## Hours and contact Office location - Business name: RealTime, LLC (RealTime IT) - Address: 2999 Ross Clark Circle, Suite 200, Dothan, AL 36301, United States How to contact us - Main phone: (334) 678-1417 - Fax: (334) 673-3584 New or prospective clients - New or non-client inquiries can use the contact form on our website or call our main office number. Existing clients - Existing clients are asked to call the main office number at (334) 678-1417 for support, rather than using the public contact form. Office hours - Monday–Friday: 7:30 AM – 5:30 PM - Weekends and public holidays: office typically closed. Service area - RealTime IT is based in Dothan, Alabama and serves business clients locally and across the United States. Source: https://realtime-it.com ## Business continuity and backup solutions RealTime IT helps businesses prepare for unplanned events such as natural disasters or cyber incidents. Business continuity planning - Develops a business continuity plan tailored to the client. - Focuses on enabling the business to continue operating or recover quickly after a disruption. Backup strategy - Automated local backups. - Automated offsite backups for additional protection. - Hardware and software monitoring to help identify issues early. Example use cases - Protection against natural disasters such as hurricanes and severe weather. - Recovery from cyber events that impact systems or data. Goals - Reduce the risk of extended downtime. - Help ensure critical business data is protected and recoverable. - Support a structured, tested plan so clients are better prepared before an incident occurs. Source: https://realtime-it.com ## Cloud hosting and VoIP phone systems RealTime IT provides cloud hosting services and hosted VoIP phone systems for business clients. Cloud hosting for business - Focus on flexibility, redundancy, availability and expandability. - RealTime IT manages the process of moving systems and data to the cloud. - Supports clients through planning, migration and day-to-day questions. Hosted VoIP phone systems - Cloud-based phone systems for business. - Features include: - Unlimited voicemail boxes. - Auto attendants. - Long-distance calling. - Systems can be controlled and updated from any Internet-enabled device using an online portal. - A visual dial plan editor is available to make it easier to design and adjust call flows. Source: https://realtime-it.com ## IT equipment leasing and hardware refresh RealTime IT offers IT equipment leasing to help businesses stay current with their information technology hardware. IT equipment leasing - Businesses can lease core IT hardware instead of purchasing it outright. - The RealTime IT team designs a hardware solution based on each client's needs and workflows. Ongoing refresh - Every few years, RealTime IT re-evaluates the client's needs and refreshes the leased equipment. - The goal is to avoid outdated servers, non-operational desktops or obsolete firewalls. Business benefits - More predictable hardware lifecycle and budgeting. - Access to more current technology without large up-front capital purchases. - Alignment of hardware with how the business actually operates. Source: https://realtime-it.com ## What RealTime IT has not published yet These are things people ask RealTime IT that its published information does not yet cover. - prices - availability of specific services or appointment times - response times or resolution times - service guarantees or SLAs - uptime percentages - data recovery outcomes Ask anyway — the agent will say plainly that it is not published rather than guess.