RealTime IT

• Adds an extra layer of protection beyond basic security controls.
• RealTime IT manages the heavy lifting involved in keeping systems protected.
• Designed to address both known and evolving cyber threats.

Protection focus

• Helps reduce the risk that cyber incidents will shut a business down for an extended period.
• Supports ongoing updates and improvements as the threat landscape changes.

Outcomes and expectations

• Aim is to strengthen security posture and reduce risk.
• Specific security outcomes, breach prevention, or recovery timeframes can vary by incident and environment.

RealTime IT provides fully managed information technology services for business clients.

Essentials Managed IT package

• Designed to function as a complete IT department for your business.
• Includes:
• Infrastructure support for servers, workstations and networks.
• Business protection measures to reduce downtime and data loss.
• Mobility solutions to support users working from different locations and devices.
• Local 24/7 help desk support, so help is available around the clock.

Business value

• Aimed at medium-size businesses and larger organizations that cannot afford downtime or data loss.
• Focuses on preventing issues that can lead to unnecessary and significant IT expenses.
• Emphasis on proactive management, monitoring and support instead of break-fix only.

Engagement approach

• RealTime IT works to understand each client's business needs and workflows in order to tailor IT solutions and ongoing support.

How to contact us

• Main phone: (334) 678-1417
• Fax: (334) 673-3584

New or prospective clients

• New or non-client inquiries can use the contact form on our website or call our main office number.

Existing clients

• Existing clients are asked to call the main office number at (334) 678-1417 for support, rather than using the public contact form.

Office hours

• Monday–Friday: 7:30 AM – 5:30 PM
• Weekends and public holidays: office typically closed.

Service area

• RealTime IT is based in Dothan, Alabama and serves business clients locally and across the United States.

• Develops a business continuity plan tailored to the client.
• Focuses on enabling the business to continue operating or recover quickly after a disruption.

Backup strategy

• Automated local backups.
• Automated offsite backups for additional protection.
• Hardware and software monitoring to help identify issues early.

Example use cases

• Protection against natural disasters such as hurricanes and severe weather.
• Recovery from cyber events that impact systems or data.

Goals

• Reduce the risk of extended downtime.
• Help ensure critical business data is protected and recoverable.
• Support a structured, tested plan so clients are better prepared before an incident occurs.

• Focus on flexibility, redundancy, availability and expandability.
• RealTime IT manages the process of moving systems and data to the cloud.
• Supports clients through planning, migration and day-to-day questions.

Hosted VoIP phone systems

• Cloud-based phone systems for business.
• Features include:
• Unlimited voicemail boxes.
• Auto attendants.
• Long-distance calling.
• Systems can be controlled and updated from any Internet-enabled device using an online portal.
• A visual dial plan editor is available to make it easier to design and adjust call flows.

• Businesses can lease core IT hardware instead of purchasing it outright.
• The RealTime IT team designs a hardware solution based on each client's needs and workflows.

Ongoing refresh

• Every few years, RealTime IT re-evaluates the client's needs and refreshes the leased equipment.
• The goal is to avoid outdated servers, non-operational desktops or obsolete firewalls.

Business benefits

• More predictable hardware lifecycle and budgeting.
• Access to more current technology without large up-front capital purchases.
• Alignment of hardware with how the business actually operates.

Ask anyway — the agent will say plainly that it is not published rather than guess.