Quizhpi Express

Quizhpi Express is an international courier and services company with more than two decades of experience in the national and international market. The company operates agencies throughout Ecuador and in the United States of America, helping connect families and maintain their traditions through reliable deliveries.

The website describes Quizhpi Express as a business that "acercamos familias y mantenemos sus tradiciones" (we bring families together and maintain their traditions).

Mission

Conectamos familias a través de sus envíos, con un servicio cálido, protegido y a tiempo.

Translated summary:

• Quizhpi Express focuses on connecting families through their shipments.
• It emphasises warm, caring customer service.
• Shipments are handled with protection and with an emphasis on arriving on time.

Vision

Ser líderes innovando el mercado de envíos internacionales con un equipo de trabajo comprometido y un servicio excepcional.

Translated summary:

• The company aims to be a leader in the international shipping market.
• It focuses on innovation in its services.
• It relies on a committed team and exceptional service.

Values

The website lists the following values:

• Respeto (Respect)
• Integridad (Integrity)
• Honestidad (Honesty)
• Transparencia (Transparency)
• Lealtad (Loyalty)

These values guide how Quizhpi Express interacts with its customers and manages their shipments.

• Envíos desde Ecuador a USA – shipments from Ecuador to the USA.
• Envíos desde USA a Ecuador – shipments from the USA to Ecuador.

The company highlights its experience in the national and international market and specialises in helping families send packages and traditional products between Ecuador and the USA.

Delivery times

The website prominently states "Llegamos en tres días" (we arrive in three days) as part of its shipping service promotion. Some customer testimonials also describe shipments arriving in as little as two days.

This should be understood as marketing information taken from the website. Specific delivery times can vary depending on the shipment, route, and service used. For precise delivery estimates for a particular shipment, customers should contact Quizhpi Express directly.

Typical use cases

Based on the website and customer testimonials, common uses of the service include:

• Sending personal parcels and goods between Ecuador and the USA.
• Sending traditional Ecuadorian products so families abroad can enjoy them.
• Shipping items to family members living in cities such as Chicago and other locations in the USA.

What is not specified on the website

The website pages read do not provide detailed information about:

• Exact shipping prices or tariffs.
• Detailed weight or size limits.
• A full list of restricted or prohibited items.
• Step‑by‑step shipping procedures.

For any question about pricing, restrictions, insurance, or specific delivery commitments, the agent should direct customers to contact Quizhpi Express using the contact details in the contact document.

Online shopping support

The Quizhpi Express website promotes "COMPRAS POR INTERNET" (online shopping) and includes options to "Compre en Amazon" (shop on Amazon). This indicates that the company supports customers who shop online, especially on US‑based sites such as Amazon, and then ship their purchases to Ecuador.

Casillero (locker) service

The main navigation mentions "Casilleros" with options to:

• Crear Casilleros – create a locker/casillero.
• Ingresar a Casillero – log in to the locker/casillero.
• Verificar sus Compras – verify your purchases.

From this, the casillero service can be summarised as follows:

• Customers can create a casillero (locker) account with Quizhpi Express.
• The casillero is used as a receiving address for online purchases in the USA.
• Customers can log in to review and verify their purchases.
• Quizhpi Express then consolidates those purchases and ships them to the customer.

Package consolidation

The homepage states "Consolidamos sus compras en USA" (we consolidate your purchases in the USA). In practice, this means:

• Multiple online purchases can be received and held together in the USA.
• Those purchases are combined into consolidated shipments for delivery to Ecuador, which can be more convenient than shipping each order separately.

Limitations of available information

The pages read do not specify:

• Casillero service fees.
• The exact process to sign up (beyond using the website links).
• Storage time limits or detailed conditions.
• Supported/unsupported product categories.

For any detailed questions about costs, required documents, or step‑by‑step instructions, customers should be referred to Quizhpi Express directly via the contact channels listed in the contact document.

Overview

The Quizhpi Express homepage highlights "Pasajes Económicos" (economical tickets) and "AGENCIA DE VIAJES" (travel agency). This indicates that, in addition to shipping services, the company also offers travel agency services.

Based on the website wording, these services include:

• Helping customers obtain economical travel tickets ("pasajes económicos").
• Operating as an "Agencia de Viajes" for customers connected with Ecuador and the USA.

What is not detailed on the site pages read

The pages read do not provide specific information about:

• Exact destinations or typical routes.
• Which airlines or transport providers are used.
• Detailed terms, conditions, or change/cancellation policies.
• Pricing or fees for the travel agency service.

Because of this, the agent should:

• Acknowledge that Quizhpi Express offers travel agency services with economical tickets.
• Explain that details about routes, airlines, prices, and conditions are not listed in the available website text.
• Direct customers to contact Quizhpi Express directly for any concrete questions about travel options, prices, or reservations.

Phone numbers

• Ecuador – Matriz EC: 072831103 / 072843238
• USA: 773 784 3535

(An alternative format for one Ecuador number also appears as 07-2831103 EC.)

Email

• info@quizhpiexpress.com

Physical address (Ecuador)

• Gaspar Sangurima 2-74 y Tomas Ordoñez

The website describes Quizhpi Express as having agencies across Ecuador and in the United States. The address above appears as a main office address in Ecuador.

Opening hours

On the main page, the website lists the following schedule:

• Lu - Do 8h30 a 18h00 (Monday to Sunday, 08:30 to 18:00, local time)

This should be treated as the general opening hours published on the site. For branch‑specific variations or holiday schedules, customers should contact the company directly.

Suggestions, complaints and support

Several contact pages invite customers to send suggestions or complaints:

• The site section titled "ENVÍENOS SUS SUGERENCIAS O RECLAMOS" explains that this space is for receiving customer suggestions, complaints, or claims.

Customers can:

• Use the website contact form to send suggestions, complaints or questions.
• Call the published Ecuador or USA phone numbers.
• Write to info@quizhpiexpress.com for assistance.

If a question requires details not present in the knowledge documents (for example, prices, specific shipment status, or branch‑level information), the agent should direct the customer to these official contact channels.

Ask anyway — the agent will say plainly that it is not published rather than guess.