Pros On Call

Access Control Systems

For small businesses, multi‑site operators, and higher‑security locations, services include:

• Keypad entry systems – PIN‑code access for offices, storefronts, and gated entries.
• Card and fob systems – proximity and smart‑card readers for staff and visitors.
• Magnetic locks (maglocks) – for high‑traffic and controlled doors.
• Biometric access – fingerprint, iris, or facial recognition readers where required.
• Intercom systems – audio and video lobby entry systems.

Cloud‑Managed and Mobile Access

Pros On Call supports modern, cloud‑managed access options including:

• Cloud‑managed access control – manage doors from a browser.
• Mobile credentials – use smartphones instead of physical cards or fobs, where the chosen platform supports it.

Enterprise and Specialty Systems

For higher‑security and compliance‑driven environments, offerings include:

• Multi‑site enterprise systems – platforms such as Lenel, Genetec, and Software House C‑CURE.
• Reader and hardware upgrades – including Wiegand‑to‑OSDP upgrades to encrypt legacy reader communication.
• Visitor management integrations – systems like Envoy or Proxyclick to pre‑register visitors.
• Server room and critical infrastructure access – access logging that can support SOC 2, PCI DSS, HIPAA, and similar audit requirements, based on the customer's chosen system.

Exact platforms and models supported can be confirmed with dispatch or a technician when you request a quote.

Door Installation and Repair

Door services cover both residential and commercial openings, including:

• Door installation – entry, patio, and interior doors installed to spec.
• Door replacement – same‑frame swaps and full re‑frames.
• Door repair – sticking, sagging, or drafty doors; hinge and alignment issues.
• Frame repair – rotted or damaged frames.
• Weather sealing – weather‑stripping and sealing for storm seasons.
• Burglary damage repair – same‑day repair where possible after forced entry.

Specialty Doors

• Security doors – solid‑core or reinforced doors with upgraded strike plates and hardware.
• Commercial doors – steel, hollow‑metal, and fire‑rated doors.
• Residential doors – front, patio, and interior doors in a range of styles.

If you are not sure whether your specific door or access system is covered, the team can confirm details and options when you call or submit a request.

Garage Door Services – Residential and Commercial

Pros On Call provides emergency and scheduled garage door service for homes and businesses across Texas.

Emergency Garage Door Services

Emergency dispatch is available 24/7 for issues that prevent doors from operating safely, including:

• Broken springs – torsion and extension springs that have snapped or failed.
• Broken or jammed doors – doors that will not open or close, are off-track, or have section damage.
• Opener failures – openers that no longer move the door or respond to remotes.
• Track problems – bent or misaligned tracks causing binding or unsafe operation.

Pros On Call aims for fast emergency response, with central Texas emergencies often handled in around an hour. Exact response time is confirmed when you call, based on location and technician availability.

Residential Garage Door Services

For homeowners, common services include:

• Spring replacement – OEM-grade torsion and extension springs, sized and balanced for the door.
• Opener repair – belt, chain, screw, or jackshaft openers, including logic boards, sensors, and safety systems.
• Opener installation and replacement – new openers with features such as Wi‑Fi connectivity and battery backup.
• Sectional door repair – insulated, steel, and other residential door types, including off-track and panel damage.
• Door safety inspections – multi‑point checks with a written report on safety and wear items.
• New door installation – steel, wood, glass, and other styles, fitted to spec.

Commercial Garage Door Services

For warehouses, loading docks, and commercial bays, services include:

• High‑cycle and high‑speed doors – including food‑grade and warehouse applications.
• Rolling steel and sectional overhead doors – installation and repair.
• Emergency commercial repair – dock doors and bay doors that are down or unsafe.
• Opener and operator repair – all major commercial brands.
• Track repair and alignment – to restore smooth and safe operation.
• Loading dock hardware – levelers, seals, bumpers, and restraints.
• Maintenance programs – inspections and planned replacements to reduce unplanned downtime.

If you are unsure whether a specific brand or model is covered, the dispatch team can confirm coverage when you call.

Locksmith Services – Residential, Commercial and Automotive

Pros On Call provides full-service, Texas-licensed locksmith work for homes, businesses, and vehicles across 36 markets.

Residential Locksmith Services

Common residential services include:

• Home lockouts – 24/7 emergency entry for locked-out homeowners.
• Rekeying – changing keys for existing locks (for new move-ins, lost keys, or security upgrades) without replacing the entire lock.
• Deadbolt installation – Grade-1 deadbolts installed and fitted correctly.
• Lock installation and replacement – entry, patio, and interior door locks.
• Key replacement and spares – standard and high-security keys, including restricted systems where applicable.
• Smart locks and keypad locks – installation and setup of smart deadbolts and keypad systems for homes and short-term rentals.

Commercial Locksmith Services

For offices, retail, medical, hospitality, and property managers, services include:

• Master key systems – hierarchical keying so each role has the access it needs, with one master key for management.
• High-security locks – pick- and drill-resistant hardware for higher-risk openings.
• Restricted keyway systems – proprietary keys that cannot be copied at kiosks or hardware stores (see the separate key control document).
• Panic hardware and exit devices – code-compliant exit bars for commercial doors.
• Electric strikes and hardware – repair and replacement for fail-safe and fail-secure electric strikes.
• Commercial rekeying – full rekey after tenant changes, staff turnover, or security incidents.
• Lock installation and repair – Grade-1 commercial locks, cylinders, and door hardware.

Automotive Locksmith Services

Mobile automotive locksmith services are available across Texas, typically at the curbside where the vehicle is located. Common jobs include:

• Car lockouts – 24/7 vehicle entry when keys are locked inside.
• Transponder keys – cutting and programming on-site for many makes and models.
• Key programming – programming new or replacement keys and fobs.
• Lost key replacement – replacing lost or broken vehicle keys without needing to tow to a dealer.
• Lock and ignition repair – repair of door, trunk, and ignition lock problems in supported vehicles.

Emergency Lockout Service (24/7)

Emergency lockout help is available around the clock for:

• Homes and apartments
• Vehicles
• Businesses and commercial spaces
• Mailboxes and other common lock types

Dispatch operates 24 hours a day, 7 days a week, including holidays. Response time estimates are provided when you call and are based on your exact location and current technician availability.

Licensing

Pros On Call operates under Texas Locksmith License #B19847, issued by the Texas Department of Public Safety, with licensed, insured, and background-checked technicians.

We currently dispatch to 36 Texas markets. Technicians are mobile and are dispatched from the nearest available unit rather than from a fixed depot.

Central Texas (Greater Austin, Waco and I-35 Corridor)

• Austin
• Round Rock
• Cedar Park
• Pflugerville
• Georgetown
• San Marcos
• Buda
• Waco
• Killeen

DFW Metroplex (Dallas–Fort Worth)

• Dallas
• Fort Worth
• Arlington
• Plano
• Irving
• Frisco
• Garland
• McKinney
• Grand Prairie
• Mesquite
• Denton

Houston Metro and Gulf Coast

• Houston
• Katy
• Pasadena

San Antonio and Hill Country

• San Antonio
• New Braunfels
• Schertz

West Texas

• El Paso
• Midland
• Odessa
• Lubbock
• Amarillo
• Abilene

South Texas / Rio Grande Valley and Coastal Bend

• Laredo
• McAllen
• Brownsville
• Corpus Christi

If you are near one of these cities and are not sure whether your address is in the current dispatch range, call the 24/7 line and the team will confirm coverage.

Response Times

• Central Austin emergency locksmith response is typically around 22 minutes.
• Central Texas emergency response runs around 14 minutes from dispatch.
• Outlying markets generally run 30–45 minutes, depending on traffic and distance.

Actual arrival times vary by time of day, traffic, weather, and job load, and are confirmed on each call when you book service.

Lists Mobile, Central, Abilene, Arlington, Austin, Brownsville, Cedar Park, and Corpus Christi as a location. Names Texas, Austin, and Austintown as a service area. Areas beyond these are not published.

How Pricing Works

• Upfront quotes: The team provides a price quote before a technician is dispatched whenever the job can be accurately assessed from your description.
• Complex jobs: If a job is too complex to quote sight‑unseen, this is explained on the call and work is not started until you are comfortable with the estimated range and approach.
• What we quote is what you pay: The price quoted before work begins is the price you can expect to pay, assuming the scope of work does not change.

For the latest detailed price ranges and flat‑rate items, customers can refer to the published price information on the Pros On Call website or call dispatch to confirm current pricing.

Trip Fees and After‑Hours Charges

• No surprise trip fees: Pros On Call does not add hidden "trip‑fee games" on top of the quoted price.
• No after‑hours gouging: Night, weekend, or holiday timing does not change the quoted price solely because of the time on the clock.

Any applicable minimums or surcharges for unusual situations are explained before work begins.

Estimates and Scope Changes

• If, on arrival, the technician finds that the situation is different from what was described on the phone, they will explain the updated scope and pricing before proceeding.
• Customers have the option to approve the new scope or decline additional work before it is performed.

License, Insurance and Credentials

• Texas locksmith license: Pros On Call operates under Texas DPS Locksmith License #B19847, active and continuously maintained since 2010.
• Licensed and insured technicians: Field staff are licensed, insured, and background‑checked.

What the Agent Will Not Guess

To protect customers, the AI agent answering on behalf of Pros On Call will not invent:

• Exact prices, discounts, or special offers that are not explicitly documented.
• Real‑time availability, schedule openings, or guaranteed arrival windows.
• Details of warranties, guarantees, or insurance coverage not stated in company materials.

For any of these items, the agent will direct customers to call dispatch, check the official website, or refer to written documentation provided by Pros On Call.

Main Contact Details

• 24/7 Dispatch (Toll‑Free): (888) 601-6005

For all locksmith, garage door, gate, access control, and door service requests statewide.

• Austin and Central Texas Local Line: (512) 643-7268

Direct line for Austin and surrounding Central Texas areas.

• Houston Local Line: (832) 404-2781

Local number for Greater Houston, Katy, Pasadena, and nearby areas.

• El Paso Office and Local Line:

Address: 1221 N Cotton St, Suite 1B, El Paso, TX 79902 Phone: (915) 213-5260

• Email (Dispatch): dispatch@prosoncall.com

Typical response within 2–4 hours during business hours for non‑emergency requests.

Service Hours

• Hours: 24 hours a day, 7 days a week
• Holidays: Emergency dispatch available including holidays.

Pros On Call is a mobile service and dispatches from the nearest available technician. There is no requirement to visit a physical shop for standard work.

Response Times

Response times vary by location and traffic. The team will provide an estimate on each call.

From recent averages:

• Central Austin arrival is often around 22 minutes for emergencies.
• Central Texas response is often around 14 minutes from dispatch.
• Outlying markets typically run 30–45 minutes, depending on distance and traffic.

These are typical figures, not guarantees. Actual timing is always confirmed when you call.

Contact Form

Customers can also submit a service request form on the website with:

• Name
• Phone
• Email (optional)
• Service type (emergency lockout, locksmith services, garage door repair or installation, access control, door services, or other)
• Optional details about the issue

Most online forms are answered within about an hour during business days; for urgent issues, calling dispatch is recommended.

Emergency Gate Repair (24/7)

Emergency gate repair is available 24 hours a day, 7 days a week for:

• Driveway gates that will not open or close
• Gate openers that have failed or are stuck mid‑cycle
• Damaged or misaligned sliding gates
• Commercial and apartment complex gates that are down

Technicians work on major residential and commercial opener brands, including popular models from LiftMaster and Mighty Mule.

Residential Gate Services

For homeowners and small properties, services include:

• Gate opener repair – troubleshooting and fixing motors, controls, and safety devices.
• Driveway gate repair – repair of hinges, rollers, tracks, and hardware.
• New gate opener installation – replacing outdated or failed openers with new units, including options for solar gate systems where appropriate.

Commercial and Community Gate Services

For HOAs, apartment communities, and commercial facilities, services include:

• Commercial gate repair – swing, slide, and barrier‑arm gates.
• Apartment and community gate service – keeping resident and visitor gates operating reliably.
• New commercial gate and opener installation – including integration with access control where needed.

If you have a specific gate brand, model, or controller, dispatch can confirm whether it is currently supported before scheduling service.

GMS MX and MX Alpha Restricted Keyway

• Pros On Call installs GMS MX and MX Alpha restricted keyway systems across Texas.
• Key blanks for these systems are only available through authorized dealers, including Pros On Call.
• Standard hardware stores, kiosks, and other locksmiths cannot legally duplicate these keys.

Why Use Restricted Keyway?

Restricted keyway systems help close the security gap that simple "Do Not Duplicate" stamps cannot address:

• Prevents unauthorized copies – keys cannot be casually copied at self‑service machines or most retail counters.
• Improves tenant and staff control – especially useful for:
• Property managers and multi‑unit housing
• Medical and healthcare offices
• Law firms and professional practices
• Financial and retail locations with sensitive areas
• Supports audit and rekey policies – easier to manage who has which level of access.

Getting Set Up or Adding Keys

• New restricted keyway systems can be designed and installed for your property or office.
• Existing systems can often be expanded to add doors or additional keys within the same hierarchy.
• Additional authorized keys are cut only after appropriate verification, following Pros On Call's internal procedures.

For an assessment or to confirm whether restricted keyway is a good fit for your site, customers can call dispatch or request a consultation.

Ask anyway — the agent will say plainly that it is not published rather than guess.