# Prime Plumbing and Heating > Official Prime Plumbing and Heating business agent. Prime Plumbing and Heating provides residential and commercial plumbing, heating, cooling, drain, and… ## Ask it a question Prime Plumbing and Heating answers for itself at https://api.hailera.com/mcp/primeplumbingheating. A client that speaks MCP can connect to that address; the tool is ask_primeplumbingheating and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Prime Plumbing and Heating Company overview Prime Plumbing and Heating is a family-owned plumbing, heating, cooling, drain, and water heater company based in Denver, Colorado. The company was founded in 2012 by Colorado Master Plumber Nathan Padilla, a lifelong Denver native who began his apprenticeship in 1998 and has more than 27 years of experience in the trades. Prime serves both residential and commercial customers across the Denver metro area and has completed an estimated 15,000–20,000 jobs since opening. The company operates under Colorado Plumbing License #PC3045, and Nathan also holds an ICC National Standard Master Mechanical certification earned in 2013. These credentials are publicly verifiable through the Colorado Department of Regulatory Agencies (DORA). What sets Prime apart - Family-owned and local: Denver-based team that lives and works in the communities it serves. - Licensed and insured: Colorado Plumbing License #PC3045 and ICC Master Mechanical certification for HVAC work. - Upfront pricing: A clear price is quoted and approved before any work begins, with no hidden fees. - Same-day availability: Same-day service is standard for most calls, and in many cases a technician can arrive within one to two hours, even for non-emergencies, subject to schedule and availability. - Text updates: Customers receive a text message with their technician's name, photo, and arrival window before the technician shows up. - 100% satisfaction guarantee: If something is not right after the job, Prime returns to make it right. - Personal accountability: Nathan's name and license are on every job, which means a real person is responsible for the quality of the work. Types of customers served Prime Plumbing and Heating serves: - Homeowners in single-family homes, townhomes, and condos - Residential property managers and HOAs - Commercial customers including restaurants, dental and medical offices, and other small businesses How the service process works - Contact Prime: Call (720) 542-8153 or submit a request through the online booking form on the website. - Appointment confirmation: Prime confirms the appointment window and sends a text message with the technician's name, photo, and arrival window. - On-site assessment and upfront quote: The technician arrives, inspects the issue, explains the findings, and provides an upfront price for the recommended work before any work begins. - Work performed: Once the customer approves the price, the technician completes the work and cleans up the work area. - Follow-up and guarantee: Prime follows up after the job to confirm satisfaction. The 100% satisfaction guarantee applies to every job. If a problem cannot be fully resolved immediately (for example, when a part must be ordered), technicians communicate clearly about next steps and timing, and may provide temporary solutions when appropriate. Community involvement Prime Plumbing and Heating supports: - The Denver Walk to End Alzheimer's at City Park, which the company sponsors annually in memory of Nathan's mother. - Stout Street Foundation in Commerce City, the residential recovery program where Nathan got sober in 2012. These are ongoing, personal commitments made by the company's founder. Source: https://www.primeplumbingheating.com ## What Prime Plumbing and Heating does Prime Plumbing and Heating provides repair, maintenance, and installation services for heating and cooling systems across the Denver metro area. Heating services Prime works on a wide range of heating equipment, including: - Furnaces - Boilers (residential and commercial) - Heat pumps Heating services include: - Heating repair for furnaces, boilers, and heat pumps - Furnace and boiler installation and replacement - Boiler repair for year-round heating and domestic hot water systems - Seasonal tune-ups and maintenance to prepare for cold weather Because Denver is at high altitude (around 5,280 feet), Prime checks and adjusts gas appliances for proper altitude calibration during new installations and tune-ups to help ensure safe, efficient combustion. Cooling services Cooling services help keep homes comfortable during Denver's hot, dry summers and include work on: - Central air conditioners - Swamp coolers / evaporative coolers Cooling services include: - AC repair to diagnose and fix performance issues - AC maintenance and tune-ups, including coil cleaning and filter changes - AC installation and system replacement Prime recommends routine maintenance to catch small issues before they become emergency calls. Many homeowners schedule tune-ups twice a year: once in the spring for cooling and once in the fall for heating. When repair vs. replacement makes sense Based on guidance from Prime's FAQ: - Many heating and cooling issues can be resolved with a repair, and that is often the right choice. - If a system is more than 10–15 years old and repairs are becoming frequent or expensive (especially when a repair cost is around half the price of a new system), replacement may be the better long-term investment. Prime provides an honest assessment of repair vs. replacement options rather than pushing toward the highest-cost option. Typical signs a system needs professional attention Common warning signs that heating or cooling equipment should be evaluated by a professional include: - Air that never gets comfortably warm or cool - Unusual noises or foul odors when the system runs - Short cycling (frequent on/off cycling) - Water pooling around equipment - Energy bills that rise without a clear reason, compared to similar homes Customers experiencing these issues can call (720) 542-8153 for an evaluation. Prime Plumbing and Heating provides a full range of plumbing, drain, and sewer services for homes and businesses across the Denver metro area. General plumbing services Prime handles most common and complex plumbing needs, including: - Emergency plumbing for urgent issues - Leak detection and leak repair - Fixture repair and replacement (sinks, faucets, toilets, etc.) - Residential plumbing for single-family homes, townhomes, and condos - Commercial plumbing for restaurants, dental/medical offices, apartments, and other businesses - Partial and full repipes in copper, PVC, PEX, steel, and cast iron - Bathroom plumbing and bathroom remodeling work Drain services Drain services are focused on restoring and maintaining proper flow in household and commercial drains, including: - Clearing clogged or slow drains (sinks, tubs, showers, toilets, floor drains) - Drain cleaning to remove buildup - High-pressure hydro jetting to scour pipe walls when grease or heavy buildup is present - Addressing recurring drain issues that keep coming back Sewer line services Prime's sewer services address problems in the main line between the property and the city connection, including: - Sewer camera inspections (sewer scoping) to visually inspect the inside of the sewer line - Locating cracks, root intrusion, sags, blockages, and collapsed sections - Sewer line repair and replacement as needed - Diagnosis and repair of basement leaks and sump pump issues related to drainage Denver's clay-heavy soil and freeze–thaw cycles can crack older sewer lines, especially on properties built before the 1980s. Sewer camera inspections are often recommended before major repairs or when buying an older home. Emergency and priority situations Examples of situations that typically require urgent or emergency attention include: - Active flooding or a burst pipe - Sewage backing up into the home - A water heater leaking heavily - A strong gas smell near a water heater or furnace Customers facing these issues are advised to shut off nearby water (or the main shutoff if needed) and call Prime at (720) 542-8153 for fast help. Responsibility for sewer repairs Homeowners are generally responsible for the sewer line from the home to the city main in the street. If the problem is located on the homeowner's side, the repair is typically their responsibility. If the break or blockage is in the public right-of-way or in the city main itself, the local water authority is usually responsible. A sewer camera inspection can help determine where the problem lies before a homeowner assumes responsibility. Prime Plumbing and Heating services and installs a range of water heater types for Denver-area homes and businesses. Types of water heaters serviced Prime works on: - Traditional tank water heaters - Tankless water heaters (on-demand units) - Heat pump water heaters Services include diagnosis, repair, and full replacement/installation of water heaters, depending on the condition of the existing unit and the needs of the household. Choosing a water heater General guidance based on Prime's FAQ: - Many Denver homes with three or more people are well served by a 50-gallon tank or a tankless water heater, depending on hot water usage patterns and plumbing layout. - Heat pump water heaters offer higher efficiency than standard electric tanks, which can lower energy use. - An expansion tank is often required by code when a water heater is replaced. Prime evaluates each home's hot water demand, existing plumbing, and code requirements, then provides options and clear upfront pricing before any work begins. Hard water in Denver Denver's water supply has moderate-to-high hardness. Over time, calcium and magnesium scale can build up inside: - Water heater tanks - Tankless heat exchangers - Pipes and fixtures - Appliances such as dishwashers and washing machines This scale can: - Reduce water heater efficiency - Restrict water flow - Shorten equipment life Prime recommends annual flushing of tank water heaters in the Denver area to manage scale buildup. Many homeowners also benefit from a water softener or whole-house filtration system to protect plumbing and appliances. Repair vs. replacement Whether to repair or replace a water heater depends on factors such as: - Age and condition of the existing unit - Frequency and cost of recent repairs - Efficiency and energy usage - Capacity vs. household hot water needs Prime's water heater team can inspect the current system, explain findings, and provide clear options with upfront pricing so the homeowner can decide what works best. Source: https://www.primeplumbingheating.com ## Where Prime Plumbing and Heating works Lists Central, Arvada, Aurora, Broomfield, Commerce City, Denver, Lakewood, and Thornton as a location. Names Colorado and Denver as a service area. Areas beyond these are not published. ## Hours and contact Contact details - Business name: Prime Plumbing and Heating - Address: 7000 Broadway Suite 205, Denver, CO 80221 - Phone: (720) 542-8153 - Website: https://www.primeplumbingheating.com For plumbing, heating, cooling, drain, or water heater service, customers can call the main phone number or use the online booking form on the website. Business hours Prime Plumbing and Heating lists the following general hours of operation: - Monday – Sunday: 7:00 am – 9:00 pm Same-day and within-the-hour appointments are often available, especially for urgent issues, but all scheduling is subject to technician availability and confirmation at the time of booking. Service area Prime Plumbing and Heating serves the Denver metro area from its headquarters in Denver. The primary cities listed as part of the service area include: - Denver, CO - Arvada, CO - Aurora, CO - Broomfield, CO - Commerce City, CO - Lakewood, CO - Thornton, CO - Westminster, CO Service to surrounding nearby areas may be available; customers should call (720) 542-8153 to confirm service for a specific address. Licensing and coverage - Colorado Plumbing License: #PC3045 - Prime is fully licensed and insured for plumbing and HVAC work in its service area. Ways to schedule - Call (720) 542-8153 for immediate scheduling and to confirm same-day availability. - Use the "Book Online" option on the website to request service. All appointments, arrival windows, and service dates are confirmed directly by Prime Plumbing and Heating at the time of booking. Source: https://www.primeplumbingheating.com ## Membership, financing and current specials Prime Plumbing and Heating offers a maintenance membership program, financing options for larger projects, and limited-time specials and discounts. Total Home Care Club (membership) The Total Home Care Club is Prime's preventive maintenance membership for homeowners who want ongoing support rather than only calling when something breaks. Membership benefits include: - Scheduled seasonal tune-ups for heating and cooling systems - Priority scheduling when service is needed - Exclusive member discounts on repairs and upgrades - Help staying ahead of breakdowns instead of reacting to emergencies - A documented service history that can help with warranty claims and home resale Membership details and pricing are provided directly by Prime and may change over time. Customers can ask about the Total Home Care Club when scheduling service. Financing options Prime offers financing to help make larger projects more manageable: - WiseTack financing is available for many larger jobs, with approval typically in minutes and no upfront out-of-pocket expense required. - Financing can apply to projects such as AC replacement, furnace replacement, water heater replacement, and sewer line repair, among others. - The website also notes GoodLeap financing as an option in some materials. Exact financing terms, eligibility, and lender programs are determined at the time of application and are handled directly between the customer and the financing provider. The agent cannot quote or approve financing terms. Current specials and discounts Based on the Specials page, Prime offers periodic discounts that may include: - $25 off services over $250 (one coupon per customer) - $50 off services over $500 (one coupon per customer) - $100 off services over $1,000 (one coupon per customer) - $99 inspect and clean your heating system (winter special) - $99 inspect and clean your cooling system - Members-only specials, such as: - Free WiFi thermostat with a new heating system - Free water heater with a new heating and cooling system All specials are subject to the terms listed by Prime (including one coupon per customer) and may change or expire over time. Customers should confirm current offers and eligibility when they call (720) 542-8153 or schedule online. Source: https://www.primeplumbingheating.com ## What Prime Plumbing and Heating has not published yet These are things people ask Prime Plumbing and Heating that its published information does not yet cover. - prices - real-time availability or appointment times - guarantees or warranties beyond those stated on the site - financing approval decisions or terms - exact project durations or completion dates Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.primeplumbingheating.com