Portland General Electric

Service area and customers (year-end 2025 data)

• Approximate service area population: 1,900,000 people.
• Cities served: 51.
• Counties served: 7 (all in Oregon).
• Average number of retail customers: 955,655.
• Average residential customers: 840,457.
• Average commercial customers (including streetlighting): 114,912.
• Average industrial customers: 286.
• Number of employees at year end 2025: 2,877.

These figures are based on Portland General Electric's 2025 calendar year data and may change over time.

What PGE focuses on

• Building a smarter energy infrastructure.
• Providing customers with the cleaner energy they are asking for.
• Bringing new energy solutions forward to support growing communities and higher energy demand.
• Leading nationally in renewable power programs, with strong community and employee involvement.

For more detailed company information, customers can visit the About / Quick Facts section on portlandgeneral.com.

Proposed overall changes

• Overall average rate change across all customer groups: 4.8%.
• Approximate average change by customer type:

| Customer type | Schedule | Average proposed change | | --- | --- | --- | | Residential | Schedule 7 | 3.9% (about $8.33 per month for an average residential customer using 780 kWh) | | Small Business | Schedule 32 | 6.3% | | Large Nonresidential Commercial and Industrial | Schedule 83 | 3.6% | | Large Nonresidential Service exceeding 1,000 kW | Schedule 85 | 5.5% | | Large Nonresidential Direct Access Service | Schedule 89 | 6.0% | | Large-Load Data Centers | Schedule 96 | 7.7% |

These are proposed changes and are subject to review and approval by the Oregon Public Utility Commission.

Managing prices and costs

According to PGE's filing and public information:

• PGE is proposing a limit on how much base rates can increase in 2028 and 2029, tied mainly to inflation, to help keep prices more predictable.
• Ongoing efforts to lower operational costs have reduced the requested rate increase by about $25 million.
• PGE offers free programs and tools that can help customers manage energy use and potentially save money on bills.

Large energy users and data centers

• As Oregon's energy needs grow, PGE is using new regulatory rules so that large energy users, such as data centers, pay for the infrastructure required to support their growth.
• Data centers saw about a 29.7% rate increase in 2026.
• The 2027 General Rate Case proposes an additional 7.7% increase for large-load data centers (Schedule 96) to continue covering the cost of growth.

How customers can participate

• The OPUC facilitates public meetings and hearings during the rate review process.
• Customers can attend these meetings and provide feedback directly to regulators.

For the most current and detailed rate information, including tariffs and official regulatory documents, customers should refer to the Rates and Regulatory Documents and Tariffs and Rate Schedules sections on portlandgeneral.com or to official OPUC filings.

Outages, emergencies and power problems

• Outage and emergency line (local): 503-464-7777
• Outage and emergency line (toll-free): 800-544-1795
• Hours: 24 hours a day, 7 days a week
• What this line is for: reporting power outages, safety hazards involving electrical equipment, and other urgent power problems.

Online and self-service options

• Website: https://www.portlandgeneral.com
• View or pay your bill.
• Start, stop or move electric service.
• Get outage information and safety tips.
• Access the Help Center and other customer resources.
• PGE mobile app: lets customers manage their PGE account, monitor energy use, pay bills and receive alerts from a mobile device.

Languages

• English and Spanish support: The website offers an En Español section and customer service can assist Spanish-speaking customers.

For any life-threatening emergency, customers should always call 911 first, then contact PGE if there is an electric hazard.

Example roles and career paths

PGE's careers information includes opportunities such as:

• Journey‑level lineworkers and apprentices – first responders during outages who work to safely restore power.
• Construction and design project managers – oversee electric utility projects across substations, transmission, facilities, communications, generation and interconnections.
• Relay protection engineers – focus on detecting and addressing abnormal power system conditions to keep electricity flowing safely and reliably.
• Customer service advisors – help customers with real solutions (not scripted responses) and can move into full‑ or part‑time roles.
• Parks technicians – manage public use of PGE parks and related facilities.

Benefits and culture

According to PGE's careers page, the company offers:

• Benefits designed to support physical, emotional, financial and social well‑being.
• Multiple career paths and development opportunities.
• A focus on culture, engagement and life after a PGE career.

Overview of the hiring process

While details can vary by role, the general steps include:

1. Application

• Candidates apply online for specific postings and may be asked role‑specific questions.
• Resumes are required; cover letters are optional but can help explain career changes or relocation.

2. Phone screen

• A recruiter reviews applications and may schedule a phone conversation (around 30 minutes) to discuss experience, motivation and salary expectations.

3. Interviews

• Candidates may have video or in‑person interviews, sometimes in multiple rounds, focusing on technical skills and team fit.

4. Assessments (role‑dependent)

• Certain roles, such as Customer Service Advisors and Generation Plant Technicians, may require online assessments.

5. Offer

• Selected candidates receive a job offer and information about total rewards and benefits.

6. Pre‑employment checks

• As a federally regulated utility, PGE requires a drug screen as a condition of employment, following federal guidelines.
• A background check is conducted, including criminal history, employment and education verification, and motor vehicle records for driving roles.
• Some physically demanding roles may require a physical assessment (such as bloodwork, hearing tests, pulmonary function tests or stress tests).

7. Onboarding

• New hires typically attend orientation, which may be at PGE's Portland World Trade Center location or another work site, depending on the role.

Equal employment opportunity

PGE states that it is an equal opportunity employer and does not discriminate based on protected characteristics such as race, color, sex, religion, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or genetic information.

For current job openings, application status and the most detailed hiring requirements, candidates should use the Careers section and PGE's online application system on portlandgeneral.com.

Clean energy additions since 2021

PGE and its customers have committed to adding more clean energy resources, including:

• Over 4,200 MW of clean energy additions since 2021 (through ownership, power purchase agreements, contracts or customer participation in programs).
• Significant growth in renewables: PGE reports that renewables in its total system load have grown by about 37% since 2021.
• Ongoing procurement through processes such as the 2025 All‑Source RFP for additional renewable energy and storage projects.

\* Based on PGE's peer group reported in the National Public Utilities Council Fall 2025 Annual Decarbonization Report.

Environmental stewardship

PGE notes responsibilities that include:

• Lowering carbon emissions.
• Stewarding critical habitats and protecting air and water quality.
• Minimizing environmental impacts in the communities it serves.

Supporting communities and customers

PGE emphasizes support for thriving communities and teams, including:

• Aligning business practices with community values.
• Prioritizing the strength and resilience of the communities in its service area.

Community investment highlights (2025 data)

According to PGE's sustainability reporting for 2025:

• More than $5 million directed to charitable organizations through the PGE Foundation, corporate contributions and the employee matching gift program.
• About $1.6 million granted through the PGE Foundation to organizations that support education, career development and creative expression, particularly for Oregonians with financial need.
• 55 scholarships provided through the PGE Foundation and PGE Director Scholarship program, focused on access to higher education, STEM fields and skilled trades.
• 18,390 volunteer hours completed by employees and retirees.
• 67% employee participation in charitable giving and/or volunteerism.

For the most detailed and up‑to‑date information, customers and stakeholders can review PGE's Sustainability, ESG and related reports available on portlandgeneral.com.

From information on portlandgeneral.com:

• PGE provides resources, payment plans and personalized tips that can help customers manage their bills.
• Customers can use their Customer Dashboard (after logging in online) to:
• Track and understand their energy use.
• View their bill details.
• Sign up for energy‑saving programs.
• Access tools that can help identify ways to save.

Income-Qualified Bill Discount program

• PGE offers an Income-Qualified Bill Discount program for eligible customers.
• According to PGE's public information, this program has provided approximately $75 million in annual relief to over 108,000 customers.
• The specific discount amount and eligibility requirements are determined by the program rules and may change over time.

Other support resources

• PGE highlights free programs and tools that can help customers reduce energy use and costs.
• The website also points to federal and state assistance programs, though PGE notes it does not administer or provide those government programs directly.

How to get started

Customers looking for help with their bill can:

• Visit the Help with your energy bill and Help Center sections on portlandgeneral.com.
• Log in to their online account to access the Customer Dashboard and view available programs.
• Call PGE customer service to ask about current bill assistance options and eligibility.

For exact eligibility criteria, current discount levels, and a full list of available programs, customers should always refer to PGE's official website or contact customer service directly, since program details may change over time.

What is a Public Safety Power Shutoff (PSPS)?

• A Public Safety Power Shutoff (PSPS) is a planned power outage that PGE may initiate to reduce wildfire risk during extreme weather conditions.
• It is used as a last-resort safety measure when the risk of operating electrical equipment is judged to be higher than the impact of turning power off.

Conditions that can trigger a PSPS

PGE considers multiple factors, including:

• High winds that can damage powerlines and spread sparks.
• Very low humidity and high temperatures that dry out vegetation and raise fire risk.
• Vegetation moisture levels in trees and brush.
• Field crew observations combined with weather models and information from fire agencies.

How PGE communicates during a PSPS

When PGE calls a PSPS, the typical communication steps are:

1. Advance notice: Customers in the affected area are notified about 24–48 hours before power is turned off, when possible.
2. Pre-shutoff notice: A second notice is sent approximately 1–4 hours before the power is shut off.
3. Restoration updates: PGE sends notifications when inspections begin, when restoration starts and when power has been fully restored.

How long can a PSPS outage last?

• A PSPS can last from several hours to several days, depending on:
• How long hazardous weather conditions persist.
• The extent of any damage found during inspections.
• Power is not restored until:
• Extreme weather conditions (such as high winds and very low humidity) have subsided enough for crews to safely inspect lines.
• PGE crews have inspected every line in the shutoff area for damage or hazards.
• Any damaged equipment has been repaired.

Community Resource Centers

• During some PSPS events, PGE may set up Community Resource Centers or mobile response units.
• These provide temporary support for customers in affected areas, such as a safe place to get information and limited relief services.

Staying informed

Customers can stay informed about outages and PSPS activity by:

• Logging into their PGE account to keep contact information up to date.
• Downloading the PGE mobile app and enrolling in outage alerts.
• Checking updates on the PGE website and official social media channels.
• Visiting the PGE Newsroom for broader updates.

For the most current outage and PSPS status, customers should always refer to PGE's official outage tools and alerts, since conditions and statuses change over time.

Ask anyway — the agent will say plainly that it is not published rather than guess.