Northeast Home and Energy

Residential roofing services

• Roof inspections, repairs, and full roof replacements.
• Roofing systems installed by certified crews using products from leading manufacturers such as GAF and CertainTeed.
• Emphasis on long-term performance, weather protection, and improving home value.

Commercial roofing services

• EPDM roofing systems for commercial buildings and other low-slope applications.
• Installation, repair, and replacement services designed for durability and energy efficiency.

Siding services

• Full siding replacement and new siding installations.
• Focus on improving exterior appearance, weather resistance, and energy efficiency.
• Access to products from well-known manufacturers such as CertainTeed, Everlast, James Hardie, Mastic, and others.

Window services

• Replacement windows designed to improve comfort and reduce drafts.
• Energy-efficient window options from reputable manufacturers (for example, Andersen, Harvey, and similar brands).

Door services

• Exterior door replacement to improve security, weather protection, and curb appeal.

Insulation and energy-efficiency services

• Home insulation upgrades focused on improving energy efficiency and interior comfort.
• As a Mass Save® Partner, Northeast Home and Energy can arrange no-cost Home Energy Assessments for eligible Massachusetts homeowners, which typically include:
• A personalized report with recommended efficiency improvements.
• Installation of immediate savings measures (such as LED bulbs, programmable thermostats, and water-saving devices) when applicable.
• Air sealing and insulation recommendations.
• Information on available rebates, incentives, and financing programs through Mass Save®.

Gutters and related exterior work

• Gutter-related work offered as part of exterior remodeling projects, helping manage roof runoff and protect the home's exterior.

Typical customers and service area

• Primarily serves homeowners throughout Massachusetts.
• Handles both repair work and full exterior remodels, including multi-service projects (for example, roofing plus siding and windows).

North Grafton office (primary contact)

• Business name: Northeast Home and Energy
• Address: 21 N Main St, North Grafton, MA 01536, USA
• Phone: (508) 514-5789
• Massachusetts HIC license: MA HIC # 106353 (as listed on the website)

Office hours (North Grafton)

• Monday–Friday: 8:00 a.m. – 5:00 p.m.
• Saturday: Closed
• Sunday: Closed

These hours apply to the North Grafton office and general business operations as published on the website. Always check directly with the company for any holiday or special-hour changes.

Additional Massachusetts office locations

Northeast Home and Energy lists additional office locations in Massachusetts with the following phone numbers:

• Wrentham, MA 02093

Phone: (508) 501-8022

• Nantucket, MA 02554

Phone: (508) 593-1035

• Millis, MA 02054

Phone: (508) 458-8316

These locations support customers in their surrounding areas; availability and on-site hours may vary.

General contact and inquiries

• General inquiry method: Online contact forms on the website can be used to request a free quote, schedule a consultation, or send questions to the team.
• Typical project types: Roofing, siding, windows, doors, insulation, gutters, and storm-damage-related exterior work.

Service area

• Northeast Home and Energy focuses on homeowners across Massachusetts, with a concentration in the Central Massachusetts and surrounding regions.
• The website lists multiple local city pages; for specific city availability, customers can use the "View All Cities" or "Service Areas" sections on the website or call the office for confirmation.

Names Northeast and Massachusetts as a service area. Areas beyond these are not published.

Financing options

• The company provides financing options for qualifying home improvement projects (for example, roofing, siding, and other exterior work).
• A prominent website banner promotes "12 Months, No Payments, No Interest" financing for eligible projects, subject to specific terms and approval.
• Financing terms, eligible project types, minimum amounts, and approval criteria are determined by the financing provider and may change over time.

Customers should speak directly with Northeast Home and Energy or check the latest information on the website's financing page to confirm current offers, qualification requirements, and any documentation needed.

Discounts

According to the website's FAQ content, Northeast Home and Energy offers various discounts, including:

• Senior discounts
• Military discounts
• Promotional discounts (for example, seasonal or limited-time offers)

Exact discount amounts, eligible customer groups, and how discounts can be combined with other offers may change. Customers should confirm current discounts with a representative at the time of their quote.

Examples of limited-time promotions (subject to change)

The website may display time-limited promotions and special offers, which can change during the year. Examples shown on the site include:

• A limited-time offer advertising $500 off new roofing, siding, or window jobs.
• A "Summer Special" encouraging customers to lock in project pricing, with an example expiration date of October 1, 2026 noted on the site.

Because promotions are time-sensitive and may be updated or replaced, any specific discount or special seen on the website should be treated as subject to change. Customers should:

• Refer to the offers section of the website for current promotions.
• Confirm details, eligibility, and expiration dates directly with Northeast Home and Energy before assuming a particular promotion applies to their project.

How to get accurate pricing

• Northeast Home and Energy encourages homeowners to request a free quote for project-specific pricing.
• Final pricing will depend on the project scope, product selections, site conditions, and any applicable financing or discounts that are active at the time of the agreement.

Warranties and guarantees

• The company states that it offers a 100% guarantee on labor and materials for its work, in addition to manufacturer warranties.
• As a certified contractor with multiple leading manufacturers (such as GAF, CertainTeed, Owens Corning, Andersen, James Hardie, and others), Northeast Home and Energy can offer manufacturer-backed warranty options where applicable.
• Specific warranty coverage, registration requirements, and duration depend on the products selected and each manufacturer's written terms.

Customers should review all warranty documents provided by Northeast Home and Energy and the product manufacturers, and ask their representative to clarify:

• What is covered and for how long.
• Any maintenance or installation conditions that must be met to keep warranties in force.

Reputation and experience

• Over 45 years in business (founded in 1980) serving Massachusetts homeowners.
• Family-owned company focused on comfort, energy efficiency, and reliability.
• BBB-accredited and A+ rated, with membership in the BBB President's Club.
• Thousands of past projects and many 5-star customer reviews highlighted on the website.

Typical remodeling process

The website describes a simplified three-step approach to remodeling:

1. Schedule a consultation

• Homeowners request a free quote or in-home consultation (often via online form or phone).
• A visit or discussion is scheduled to review goals, budget, and project needs.

2. Create a plan

• Homeowners work with a project manager to review options, choose materials and colors, and design a solution tailored to their house.
• The project manager prepares a detailed proposal or quote.

3. Enjoy the results

• Installation is handled by Northeast Home and Energy's crews.
• The company manages the work, cleanup, and applicable warranty coverage, aiming to minimize disruption and provide a comfortable, efficient home.

Types of projects

• Full exterior remodels (for example, roof, siding, and windows together).
• Single-service projects (for example, just a roof replacement or window upgrade).
• Energy-focused improvements such as insulation and air sealing through the Mass Save® program.

For project-specific timelines, scheduling, and warranty details, customers should speak directly with a Northeast Home and Energy representative, as these vary by project size, season, and product selection.

Industry and manufacturer certifications

As listed on the website, the company and its team hold certifications or recognition from:

• GAF Master Elite® Contractor – A designation earned by a small percentage of roofing contractors that meet GAF's standards for training, insurance, reputation, and installation quality.
• GAF CARE Certified – Training and education through GAF's Center for the Advancement of Roofing Excellence.
• CertainTeed 5-Star Contractor (Vinyl Siding) – Advanced training and credentialing for siding professionals, including coursework in installation, sustainable building, and business best practices.
• CertainTeed Master Craftsman and Shingle Quality Specialist – Additional credentials focused on shingle quality, design, and installation best practices.
• Owens Corning Preferred Contractor – Recognition for meeting standards in professionalism, customer service, and business stability.
• Mastic Certified Preferred Contractor – Indicates high standards of professionalism and quality while maintaining excellent standing with the Better Business Bureau.
• Everlast Certified – Training and authorization to install Everlast siding products.
• James Hardie Certified – Training and approval to install James Hardie siding products.
• Andersen Certified Contractor – Recognition for training and experience with Andersen window products.
• Velux Certified Installer – Certification for installing Velux skylight products.

Energy-efficiency and program partnerships

• Mass Save® Partner – Northeast Home and Energy participates in the Mass Save® program, offering home energy assessments and access to rebates, incentives, and 0% financing options for qualifying efficiency upgrades (such as insulation and air sealing). Specific eligibility, incentive amounts, and terms are set by the Mass Save® sponsors and may change.

Additional affiliations and memberships

• EPA Lead-Safe Certified – Trained and certified to follow lead-safe practices when working on homes that may contain lead-based paint (commonly those built before the 1980s).
• Certified Contractors Network – Membership in a professional network offering training and best-practice resources for contractors.
• Vinyl Siding Institute – Affiliation indicating training in current vinyl siding standards and techniques.
• HomeAdvisor – Listed as a prescreened home professional through the HomeAdvisor platform.

Why these credentials matter for customers

• Demonstrate that crews are trained by major manufacturers and industry organizations.
• Support access to extended or manufacturer-backed warranty options (where applicable and subject to each manufacturer's terms).
• Indicate that the company follows safety and quality standards, including lead-safe practices when required.

Customers who need details on how a specific credential or manufacturer program affects their project (for example, warranty coverage or product eligibility) should ask their Northeast Home and Energy representative for up-to-date information.

• Each year, the company provides a free roof installation to a selected "Hometown Hero".
• Eligible nominees include individuals such as veterans, first responders, and educators, as highlighted on the website.
• The program is described as a way to thank local heroes for their dedication, service, and sacrifice.

How it works (as described online)

• The website showcases past winners and provides information on how community members can refer a Hometown Hero for consideration.
• Exact eligibility criteria, the nomination process, timelines, and selection details are managed by Northeast Home and Energy and may be updated from year to year.

How customers or community members can participate

• Visit the Hometown Heroes section of the Northeast Home and Energy website to:
• Learn more about the program.
• Read stories about past winners.
• Submit or refer a nominee, if the nomination form is open.
• For questions about the current year's program rules, deadlines, or selection process, contact Northeast Home and Energy directly.

Important notes

• The Hometown Heroes program is separate from regular roofing services and is intended as a community give-back initiative.
• Availability, schedule, and specific terms of the free roof offering may change from year to year at the company's discretion.

Ask anyway — the agent will say plainly that it is not published rather than guess.