Nerds Support

• Founded by Scott Richman, who previously led successful IT consulting projects at a Fortune 500 company
• Established as a Managed Service Provider (MSP) focused on delivering high-quality, reliable IT support
• Built around the goal of helping organizations use technology strategically to grow and compete

Mission and Approach

Nerds Support's stated mission is to:

• Help organizations become more productive and profitable
• Give businesses a competitive edge through strategic use of IT services and support technologies
• Allow owners and staff to focus on their core work instead of day-to-day IT problems

The company emphasizes partnership, treating clients as more than just an account number and aiming to act as a dedicated IT services provider.

Experience and Team

• Engineering team based in the Miami area
• Over two decades of experience working with a range of industries, including heavily regulated sectors
• Certifications across platforms such as Microsoft, VMware, Veeam, OS33 and Citrix, as described on the website

Security and Compliance Credentials

• Nerds Support is SOC 2 Type 2 certified, indicating that its internal controls for security and related areas have been independently audited against that standard
• The company positions this certification as evidence of its commitment to protecting client data and maintaining strong operational practices

Recognition

The website notes that Nerds Support has been recognized in industry and regional publications, including outlets such as CRN, the South Florida Business Journal and Channel Futures.

How New Clients Engage

Prospective clients are invited to:

• Schedule a free IT assessment to review their current environment and potential cost savings
• Schedule a call via the website to discuss needs around managed IT, cloud solutions, cybersecurity or compliance

These steps help determine whether Nerds Support is a good fit as a long-term IT partner.

• Secure hosting of business applications, data and files in a private cloud environment
• Access to business systems from any approved device and location
• Centralized, unified access to applications such as line-of-business tools and accounting platforms like QuickBooks
• Automatic data synchronization across the network so users see up-to-date information
• Ongoing monitoring of device and user activity to help maintain regulatory compliance

Security and Compliance Features

• Multi-factor authentication (MFA) to protect user accounts
• Activity logging and reporting across cloud-connected devices
• Single sign-on and password management to simplify secure access
• Encryption and other security controls appropriate for regulated industries
• Cloud architecture and reporting designed to support changing compliance requirements

When Cloud Solutions Are a Good Fit

Cloud solutions from Nerds Support are suitable for businesses that:

• Need employees to work productively from home, in the office or on the road
• Want to centralize applications and data instead of relying on scattered local installs
• Operate in industries with strict data security and privacy requirements
• Prefer to outsource the management of cloud infrastructure, maintenance and updates

How to Get Started

Businesses can request a free IT assessment or schedule a call through the Nerds Support website to discuss cloud needs, security requirements and options for migrating applications and data into a managed cloud environment.

Nerds Support provides IT asset and depot services to keep business devices operational, minimize downtime and extend the useful life of hardware.

What Depot Services Cover

• Lifecycle management of IT assets, from initial deployment to eventual replacement
• Configuration, staging and rollout of laptops, desktops, servers, networking gear and peripherals
• Advanced exchange programs to keep users productive when devices fail
• Asset tagging and inventory support
• Secure data erasure and disposal of retired equipment in line with applicable requirements

Benefits for Your Business

• Reduced downtime as devices can be quickly repaired, replaced or re-deployed
• Extended lifespan of equipment through expert maintenance and management
• Lower capital and operating costs compared with building and running in-house depot capabilities
• Ability to focus internal resources on core business activities instead of logistics and hardware handling

Quality, Compliance and Coverage

• Services are delivered by certified technicians who follow original equipment manufacturer (OEM) specifications
• Strong emphasis on quality management and compliance, including proof-of-destruction for data storage devices
• Global depot support network with strategically located facilities to provide consistent service across regions

How Depot Services Integrate with IT Support

Depot services can be combined with Nerds Support's broader managed IT, cloud and security solutions to create a comprehensive technology support model that covers both infrastructure and devices.

Businesses can request more information or a free assessment through the Nerds Support website to see how depot services can fit into their overall IT strategy.

Nerds Support offers managed compliance services for organizations that must meet strict data security and privacy regulations.

Regulations and Frameworks Supported

Managed compliance services are designed to help businesses address and maintain requirements for standards such as:

• SOC 2 Type 2
• HIPAA
• FTC Safeguards Rule
• IRS-related data security requirements
• FINRA and other financial regulations

Benefits of Managed Compliance Services

• Simplified compliance management by having experts handle day-to-day details
• Proactive updates to keep pace with changing regulations and expectations
• Comprehensive risk mitigation through assessments that identify vulnerabilities and recommend security improvements
• Audit readiness support so the organization is prepared for reviews and formal audits related to the covered standards

Core Elements of a Strong Compliance Program

Nerds Support helps businesses put foundational elements in place, including:

• Robust written security policies and procedures aligned to applicable regulations
• A Written Information Security Plan (WISP) and clear assignment of data security leadership
• Regular security audits and assessments to track progress and close gaps
• Ongoing updates to documentation and controls, recognizing that compliance is continuous rather than one-time
• Guidance on selecting and using cyber liability insurance to help manage residual risk

Security and Training Components

• Email and data monitoring to identify potential security issues
• Cybersecurity awareness and training programs for staff, with regular testing to keep teams vigilant
• Backup and business continuity planning to protect critical data and support recovery after incidents

How to Get Started

Organizations can schedule a free IT or compliance-focused assessment through the Nerds Support website to review current compliance posture and discuss a plan to meet and maintain required standards.

According to the website, Nerds Support commonly serves:

• Financial firms
• Accounting firms
• Wealth management and related financial services organizations
• Logistics and transport companies
• Manufacturing firms

The company also notes that it supports other types of businesses beyond these core groups.

Typical Client Profile

• Small to mid-sized organizations that want to scale securely
• Businesses with regulatory or cybersecurity requirements around sensitive data
• Firms that prefer a long-term IT partner rather than ad-hoc break/fix support
• Organizations that value predictable IT costs and proactive service

Geographic Reach

• Headquartered in the Miami area
• Serves clients across the United States
• Works with businesses in other regions worldwide through remote services and cloud-based platforms

Businesses in these categories can explore fit by scheduling a free IT assessment or call through the Nerds Support website.

• Acting as your dedicated IT department 24/7/365
• Proactive network and system monitoring
• Regular system maintenance, IT tests and network audits
• Help desk support for remote and onsite issues, including after hours
• Assistance developing and outsourcing cybersecurity policies and service level agreements
• Strategic IT planning so technology aligns with business goals
• Support whether your business operates from an office, remotely, or in a hybrid model

Key Benefits

• Fixed monthly rate with no hidden costs, to simplify budgeting
• Potential to reduce IT costs compared to hiring a full-time internal team
• Increased productivity and reduced downtime through proactive monitoring and maintenance
• Access to a team of certified engineers with experience across many industries
• IT strategy and consulting to help your business scale securely

Co-Managed IT for In-House Teams

For organizations that already have internal IT staff, Nerds Support offers co-managed IT services:

• Extends the capabilities of your in-house IT team
• Provides additional skills, tools and coverage where you need them most
• Helps your team oversee systems more effectively and efficiently
• Aims to save time and reduce overall IT costs while improving service quality

Typical IT Problems Nerds Support Helps Solve

• Internal IT support is overloaded or lacks certain skills
• Data has been lost due to accidents or cyber incidents and a stronger backup plan is needed
• IT systems are not scaling well with business growth
• The business faces repeated security or compliance issues
• Teams need more flexibility to work securely from anywhere

How to Get Started

Prospective clients can schedule a free IT assessment through Nerds Support's website to discuss current challenges, review the IT environment and explore whether managed or co-managed IT services are a good fit.

• Web content filtering to control and protect web usage
• Anti-virus and anti-spam protection
• Firewalls and intrusion prevention systems (IPS)
• Vulnerability scanning and security patch management
• Data loss prevention (DLP) measures
• Cyber security training and awareness for staff

Identity and Access Security

• Identity access management (IAM) and multi-factor authentication (MFA)
• Privileged access management (PAM) for sensitive accounts
• Policy development, risk assessments and gap analysis
• Solution scoping, research and implementation support

Data Backup, Redundancy and Colocation

• Security redundancies and data backup solutions focused on reducing risk from outages and incidents
• Network monitoring to detect and investigate threat signals before they cause downtime
• Dedicated colocation services that provide the advantages of a private data center without the burden of maintaining one
• Hosting of critical business applications and servers in monitored offsite data centers

Ongoing Cybersecurity and Network Management

• 24/7/365 monitoring by a Miami-based IT support team
• Enforcement of safety protocols to restrict and govern access to data systems
• Support for secure remote work across teams operating from multiple locations
• Security controls and reporting designed to help meet industry-specific compliance standards

How to Engage

Organizations can connect with Nerds Support through the website to schedule a free IT or security assessment and discuss current cybersecurity posture, risks and options for partnering with an MSSP.

Ask anyway — the agent will say plainly that it is not published rather than guess.