My Gadget Works

• Computer repair – desktops and laptops
• Phone repair – smartphones (including cracked screens, battery issues, and software problems)
• Tablet and iPad repair – performance issues and physical damage such as cracked screens
• Game console repair – major gaming consoles with issues such as overheating, lagging, or power problems
• iPod and portable media player repair
• Phone unlock services

The goal is to diagnose and fix both hardware failures and software issues so devices run smoothly again.

Example issues addressed

Examples of problems My Gadget Works can help with include (but are not limited to):

• Devices that will not power on or charge
• Broken or cracked screens
• Overheating or sudden shutdowns
• Slow performance, freezing, or crashing
• Storage or operating system issues

Data backup assistance

Customer feedback on the website indicates that My Gadget Works can also assist with data backup as part of certain repairs (for example, backing up data from a laptop and returning it on an external drive). The exact options and any costs or limitations are not listed.

For any specific device, repair type, price, or turnaround time that is not described here, the business should be contacted directly by phone or email.

Mail‑in repair is designed to be convenient, fast, and reliable.

How the mail‑in process works

1. Select and checkout

• Go to the Mail‑In Services section on the My Gadget Works website.
• Choose the appropriate repair service and complete the online checkout.
• After checkout, a confirmation email is sent.

2. Pack and ship the device

• Carefully pack the device using padding such as bubble wrap, newspaper, or foam so it is well‑protected during shipping.
• Include a printed copy of the order confirmation inside the package.
• Within about 24 hours of checkout, My Gadget Works emails a shipping label; print and attach it to the package.
• It is recommended that customers ship with tracking and insurance.

3. Repair and return

• Once My Gadget Works receives the device, a certified technician inspects and repairs it.
• If additional repairs beyond what was ordered are needed, the customer is contacted with an estimate before proceeding.
• After repairs are complete, the device is shipped back to the customer.

Turnaround time

• The website states a typical turnaround time of about 48 hours from receipt of the device.
• Actual turnaround may vary depending on the device, the issue, parts availability, and overall workload.

Shipping guidelines and responsibilities

• Customers should send only the device (no SIM cards, chargers, or memory cards) unless specifically instructed otherwise.
• Devices must be packaged securely to prevent damage in transit.
• Customers are strongly encouraged to use a shipping method that includes tracking and insurance.
• The website notes that GadgetWorks is not responsible for devices that are lost or damaged in transit, so appropriate shipping protection is important.

Questions and support

For any questions about the mail‑in repair process, current turnaround times, or the status of a specific order, customers should contact My Gadget Works at:

• Phone: 847-866-7020
• Email: mygadgetworks@gmail.com

Location

• Store address: 1636 Orrington Ave., Evanston, IL 60201
• Local service area: In‑store customers in Evanston, IL and surrounding areas.
• Nationwide service: Mail‑in repair is available for customers across the United States (see the *Mail‑in repair services and process* document for details).

Opening hours

• Monday – Friday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 6:00 PM
• Sunday: Closed

If someone needs to confirm today's hours, special holiday hours, or unexpected closures, they should call the shop at 847-866-7020 or email mygadgetworks@gmail.com.

Ask anyway — the agent will say plainly that it is not published rather than guess.