Mutuallyhuman

Contact

• Headquarters: 3270 Evergreen Dr NE, Grand Rapids, MI 49525
• Holland Office: 170 College Ave, Suite 320, Holland, MI 49423
• Phone: 616.475.4225
• Email: hello@mutuallyhuman.com
• LinkedIn is available through the company website.

• Understand customer needs through research, feedback, and journey mapping.
• Identify pain points and opportunities to improve the customer experience.
• Simplify interactions so customers can accomplish their goals more easily.
• Connect systems and touchpoints to create consistent customer journeys.
• Build personalized experiences that strengthen trust, engagement, and long-term loyalty.
• Use customer behavior and feedback to guide continuous improvement.

People, process, and technology

• People: Work with teams to understand customer needs and design experiences that create value.
• Process: Evaluate the customer journey, identify friction, simplify interactions, and improve consistency.
• Technology: Build connected digital experiences that improve engagement and make interactions more intuitive.

Mutually Human can help with customer portals, AI-powered chatbots, and omnichannel platforms. Its work may help customers find what they need faster, experience more connected interactions, and engage more deeply. Better visibility can also help internal teams respond more effectively to customer needs.

Engagements follow three stages

accelerate by understanding customers and their journeys, build connected experiences, and support the work through ongoing refinement and optimization.

Mutually Human helps banks, insurers, payments companies, and other financial institutions modernize software, data, and infrastructure while maintaining security, compliance, and customer trust.

Focus areas

• Customer applications: Secure and intuitive digital banking, claims, and account-management applications.
• Fraud and risk: Data solutions for fraud detection, risk models, and informed underwriting.
• Core modernization: Phased integration and modernization of legacy systems without disrupting accounts, transactions, or operations.
• Embedded systems and edge computing: Connected systems for ATMs, payment terminals, and other devices linking physical and digital operations.

Security and compliance are considered from the first architecture decisions. Mutually Human has built for institutions that must meet standards including SOC 2, PCI DSS, and GLBA. The company also builds security and privacy into solution architecture and access controls.

Mutually Human generally extends and integrates existing core systems rather than replacing them outright. It works with financial institutions of different sizes and can support fraud detection, risk modeling, and data initiatives.

The company remains engaged after go-live and documents systems so client teams can own them. Its financial services work includes a loan default model deployed via API for credit risk assessment.

Mutually Human's POC and prototype services help organizations validate a software idea before committing to a full build. The work is designed to answer three questions:

• Can the idea be built?
• Is it worth the investment?
• Will people use it?

Two approaches

• Proof of Concept: Builds the hardest or riskiest part of an idea first to determine whether it is technically achievable.
• Prototype: Creates a working version that people can see, click through, and react to, helping shape the eventual product.

Mutually Human can help determine whether a POC, a prototype, or both are the right starting point.

Potential outcomes

A POC or prototype can support better user adoption, risk avoidance, quicker time to market, executive buy-in, faster and more confident scoping, and tangible proof for stakeholders, investors, and internal teams.

This is a focused engagement intended to take weeks rather than months, without a year-long commitment. What is learned can inform the roadmap, budget, and production build.

• A dedicated data analytics consultant and delivery lead work as an extension of the client's team.
• Weekly progress review meetings keep work visible.
• Monthly strategic roadmap sessions keep priorities focused.
• Ongoing work includes infrastructure optimization, data pipeline maintenance, governance, and report and dashboard creation.

One-time setup

The setup costs $25,000 one time and includes one data source, such as an ERP, CRM, or HRIS. Each additional data source costs $10,000.

Setup includes:

• Data lake design and implementation.
• Cloud services configuration, including storage, compute, and networking.
• Data ingestion, ETL, and integration tools.
• Connecting and consolidating data sources.
• Monitoring for system performance and data integrity.

Ongoing support

Ongoing support costs $10,000 per month for up to four data sources. Each additional data source costs $1,000 per month. The service includes up to 30 hours of dedicated time with a data analytics consultant and delivery lead and is fully hosted and secured in AWS or Azure.

Software and platform licenses are not included. Supported technologies include AWS, Azure, Microsoft OneLake, Microsoft SQL Server, Azure Data Lake, Snowflake, Databricks, Alteryx, Azure Data Factory, SQL Server Integration Services, Microsoft Fabric, Spark, Java, C#, Python, Tableau, Qlik, Microsoft Power BI, Looker, and SSRS/paginated reporting.

• Enterprise applications for operational tools and workflows.
• Web and mobile applications designed for speed, reliability, and scalability.
• API and system integration to connect systems and reduce manual handoffs.
• UX/UI design for intuitive digital experiences.
• Legacy application modernization to extend the life of critical applications.
• DevOps and platform engineering to improve reliability, scalability, and deployment.
• Software planning and design, including scope, architecture, and roadmaps.
• Software architecture assessments to identify modernization priorities.

Mutually Human uses an approach of accelerating to find the path, building the solution, and supporting and scaling it over time. The company also builds and operates its own platforms, including AnthmAI, ScoreGrid, and CallBox.

The company can work alongside existing development teams, assess what should be kept or replaced in legacy applications, and recommend technology based on business goals, the existing environment, and long-term plans. AI may be used to accelerate development, while experienced engineers remain responsible for architecture, code quality, security, and final decisions.

Post-launch support includes maintaining and improving software so it continues to deliver value as the business evolves.