MARDA Management Inc.

Service areas

MARDA Management Inc. manages rental properties in Southwestern Ontario, including:

• Windsor, Ontario (head office location)
• Windsor-Essex County communities such as Lakeshore, Leamington, Wheatley and Amherstburg
• Chatham-Kent and surrounding areas

The company works with both local owners and out-of-town investors (including those based in cities such as Calgary, Chicago and New York) who hold rental properties in these regions.

• Houses
• Townhomes
• Apartments
• Duplexes
• Single-family homes
• Selected commercial units

Current vacancies are listed on the Available Rentals section of the MARDA Management website.

Tenant services

Services and resources available to tenants in MARDA-managed properties include:

• Online rent payment – Rent can be paid online through MARDA's payment partner RentMoola, accessible via the "Pay My Rent" link on the website.
• Maintenance support – Tenants can report issues via the 24/7 maintenance hotline (see the maintenance document for details).
• Tenant Services support – Tenants who need assistance can contact Tenant Services by email at tenantservices@mardamanagement.com.

Getting help as a tenant

Tenants can:

• Search for available rentals on the website.
• Use the online tools provided (such as the rent payment portal).
• Contact Tenant Services or the main office if they need further support.

Property management services for owners and investors

MARDA Management Inc. provides full-service property management for rental property owners and investors with properties in Windsor-Essex County and Chatham-Kent.

Core services

For residential and mixed-use rental properties, MARDA offers:

• Pre-rental analysis – assessing the property and local market to help set appropriate rental rates.
• Property marketing – advertising and promoting available rentals to attract qualified tenants.
• Tenant screening – managing applications and screening prospective tenants to help ensure reliable, respectful occupants.
• Lease and contract negotiations – preparing and managing lease agreements and related contract terms.
• Rent collection and deposits – handling rent payments and deposits on behalf of owners.
• 24/7 online portal – providing online access for owners and tenants to key information and services.
• Maintenance coordination – organizing and coordinating maintenance and repair work, supported by a 24/7 maintenance hotline.

Property types managed

MARDA Management Inc. manages a range of rental properties, including:

• Apartment buildings and units
• Single-family homes
• Duplexes and townhomes
• Co-ops and small multi-unit properties
• Selected commercial rental spaces

The company's goal is to help owners maximize their rental income while maintaining property value and providing a positive experience for tenants.

Office location

Marda Management Inc.

1000 University Ave W Windsor, ON N9A 5S4 Canada

Office hours

• Monday to Friday: 9:00 am – 4:00 pm
• Saturday: Closed
• Sunday: Closed

How to reach us

Tenants and property owners can:

• Call the main office during business hours.
• Submit a message via the contact form on the website.
• Email the general inbox for questions or support.

For urgent maintenance issues outside office hours, please use the 24/7 maintenance hotline (see the maintenance document for details).

• Tenant safety is a priority during the COVID-19 pandemic.
• The office was closed to the public, with many team members working from home or the office to continue supporting tenants and owners.
• Tenants were asked to call 519-255-7368 or email info@mardamanagement.com with inquiries.
• Callers were asked to leave a single message if they could not reach someone immediately, due to reduced on-site staffing.

Showings and virtual tours

• In-person showings were suspended during this period.
• Prospective tenants were directed to use virtual tours and the Available Rentals section of the website instead.

Rent payment options during COVID-19

During the COVID-19 protocols described on the site, tenants were encouraged to:

• Pay rent online through rentmoola.com by credit card or debit.
• Use a participating financial institution's Bill Payment System.
• Contact their property manager in advance if they expected difficulty paying rent on or before the 1st of the month.

Maintenance during COVID-19

• Many vendors reduced services to emergency calls only.
• Non-emergency work orders were still accepted but postponed for service.
• Emergency work orders were handled through the 1-866-872-5004 maintenance hotline, with follow-up by a team member.

Public health guidance

The COVID-19 information on the site also reminded tenants to:

• Avoid close contact with people who are sick.
• Cover coughs and sneezes with a tissue and throw the tissue away.
• Avoid touching eyes, nose and mouth.
• Clean and disinfect frequently touched objects and surfaces.
• Stay home when sick and call a health hotline before going to a doctor's office or hospital.
• Wash hands often with soap and water for at least 20 seconds.

Note: These protocols describe a specific period during the COVID-19 pandemic. For the most current policies or procedures, tenants and owners should contact the MARDA Management office directly.

• Call the 24/7/365 maintenance line: 1-866-872-5004.
• This line is available 24 hours a day, 7 days a week, 365 days a year.

When to call

Use the maintenance hotline to report:

• Urgent or emergency maintenance concerns
• Issues affecting safety or essential services
• Problems that prevent you from safely occupying your home

Non-urgent issues can also be reported through this line; response times may vary depending on vendor availability.

What to expect

• When you call the maintenance hotline and place a work order, a team member will follow up with you directly with next steps.
• Emergency work orders are prioritized.

During periods of reduced service

During times when vendors limit service (for example, during public health emergencies), MARDA may:

• Prioritize emergency calls
• Accept non-emergency work orders but complete them later, when service capacity improves

Tenants should still report issues so that they can be documented and scheduled appropriately.

Why Windsor can appeal to remote investors

Based on information highlighted on the MARDA website:

• Windsor is a developing city with a diverse tenant base, including many students and people relocating for work.
• As a border city with easy access to the United States, Windsor is attractive to tenants who value cross-border proximity.
• Market information cited on the site notes that, compared with some larger Canadian cities, Windsor has historically had:
• A lower overall cost of living.
• Strong rental demand and relatively limited rental supply in certain periods.

(Actual market conditions and statistics change over time; investors should always refer to up-to-date data when making decisions.)

How MARDA supports remote owners

For out-of-town owners and investors, MARDA Management Inc. provides:

• Full-service property management, including marketing, leasing, tenant placement and rent collection.
• Ongoing oversight of day-to-day operations, maintenance and tenant relations.
• Communication and support to help owners monitor performance and make informed decisions without needing to be on site.

This allows investors to benefit from the Windsor-area rental market while having a local team manage the properties.

Ask anyway — the agent will say plainly that it is not published rather than guess.