Makin Wellness

• Online therapy and counseling practice.
• Founded in 2017 by Sara Makin, MSEd, LPC, NCC.
• Team of specialized, licensed therapists and counselors.
• Thousands of clients supported through online care.

Where we provide services

• Online therapy for clients located in:
• Pennsylvania
• Vermont
• Florida

Sessions are provided online only (no in‑person appointments), using secure video or phone.

Our mission and vision

• Mission: help people heal and become happy again through excellent client care and effective online therapy.
• Vision: lead the transformation of effective online therapy.
• Core values highlighted on the site include:
• Growth
• Do it now
• Collaboration
• Excellent client care
• Strength of character

Who we help

Makin Wellness provides online therapy for:

• Individuals
• Couples
• Kids and teens (typically ages 8–17)

Common reasons people work with Makin Wellness include:

• Anxiety and stress
• Depression and low mood
• Grief and loss
• Trauma and PTSD
• Relationship and family challenges
• Life transitions and adjustment

All care is delivered in a supportive, non‑judgmental online environment.

• You answer a few questions about yourself and what you are looking for help with.
• This helps Makin Wellness understand your needs and recommend an appropriate therapist.

2. Personalized match

• The care team hand‑selects a specialized therapist for you based on your concerns, goals, and preferences.
• The website states that matching typically happens within 24 hours, but this timeframe is not guaranteed.

3. Start online therapy

• You begin therapy by secure phone or video sessions.

Session format and length

• All appointments are conducted online only (no in‑person sessions).
• Sessions take place via secure, encrypted video or phone.
• Standard online therapy sessions typically last around 50 minutes.

Technology requirements

To use online therapy with Makin Wellness, you generally need:

• A computer, laptop, tablet, or smartphone.
• A stable internet connection.
• Ability to use secure video or phone for sessions.

Types of therapy offered

Makin Wellness offers online therapy for:

• Individuals
• Couples
• Kids and teens (ages 8–17)

Therapists use evidence‑based approaches and a personalized treatment plan based on your symptoms, goals, and preferences.

Medication management and in‑person care

• Makin Wellness does not provide medication management services.
• Makin Wellness does not offer in‑person appointments; services are provided online only.

Privacy and confidentiality

• Online therapy sessions use secure, encrypted platforms.
• Counseling records are stored in a secure electronic database and are protected by confidentiality, HIPAA, and privacy laws.
• Information from therapy is not shared without your written permission, except where disclosure is required by law.

Crisis and emergencies

Makin Wellness is not an emergency or crisis service. For a psychiatric or mental health crisis, the website instructs people to call 988.

Makin Wellness provides specialized online therapy services for a range of client types and concerns.

Who we serve

• Individuals seeking support for personal mental health and life challenges.
• Couples looking to strengthen or repair their relationship.
• Kids and teens (ages 8–17) who need age‑appropriate therapeutic support.

Common concerns and issues

The website lists many areas where Makin Wellness therapists can help, including:

• Anxiety and stress
• Depression and low mood
• Grief and bereavement
• Trauma and PTSD
• Relationship and marriage difficulties
• Family and parenting challenges
• Life transitions and adjustment
• ADHD and attention‑related concerns (including pediatric ADHD)
• Autism spectrum–related needs
• Anger management
• Substance use and addiction‑related concerns
• Eating and body‑image–related concerns
• Burnout and work‑related stress
• Self‑esteem and personal development

Service format

• All services are provided as online therapy via secure video or phone.
• No in‑person appointments are offered.

Approach to care

Based on the website, Makin Wellness emphasizes:

• A personalized approach, with treatment plans tailored to each person's beliefs, symptoms, goals, and therapeutic needs.
• Use of evidence‑based therapies, such as cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), trauma‑informed approaches, and other modalities.
• A supportive, non‑judgmental environment aimed at helping clients heal and improve their well‑being.

The website lists the following rates for online therapy:

Private pay rates

• First session: $211.75
• Ongoing sessions: $181.50 per session

Insurance holders

If you plan to use insurance, the listed rates are not necessarily what you will pay. The site states that before your first appointment, the team completes a benefits verification to estimate your responsibility.

For insurance holders, the site lists:

• First session: $192.50
• Ongoing sessions: $165 per session

Your actual cost depends on your specific insurance plan (copay, coinsurance, and deductible).

Insurance plans accepted (in‑network)

The website states that Makin Wellness is in‑network with many commercial and Medicaid plans, including:

• UPMC
• Highmark
• Cigna
• United Healthcare
• Aetna
• Optum
• Anthem
• Geisinger
• CHIP
• Tricare
• Magellan
• Medicaid
• CCBO
• WPEE

Coverage and benefits vary by plan; the Makin Wellness team can verify your benefits before your visit.

If Makin Wellness is not in‑network

If your insurance is not in‑network, the website notes:

• Many plans offer out‑of‑network benefits for online therapy.
• Makin Wellness can provide a superbill (detailed invoice) you may submit to your insurance for possible reimbursement.
• The team can help verify your out‑of‑network benefits so you understand potential reimbursement.

If you do not have insurance

If you do not have insurance, the website lists these payment options:

• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Credit card
• Debit card
• Check (payable to Makin Wellness)

Billing and collections

Key billing details from the website:

• Makin Wellness bills your insurance company within about 2 weeks of your visit.
• If you have a patient responsibility balance, you receive a bill in the mail.
• All patient responsibility balances must be paid within 60 days.
• Delinquent accounts over 60 days may be sent to a collection agency, and a service charge is added to accounts sent to collections.
• Collection proceedings can result in legal action and may permanently affect your credit.

If you are not financially able to pay your balance, Makin Wellness may be able to arrange a payment plan; you are instructed to contact the medical billing team at (833)-274-HEAL.

Copays and estimates

• The copay or coinsurance quoted before your first visit is an estimate based on information from your insurance at that time.
• The exact amount you owe is determined after your claim is processed and the insurance company issues an Explanation of Benefits (EOB).

For questions about your specific mental health benefits or copay, the website encourages you to contact your insurance company's member services number or the Makin Wellness team.

• Call the office:
• Main phone: (833) 274‑4325 (also written as (833)‑274‑HEAL on the website).
• Book online:
• The website provides options to book online and find a counselor online.
• Request a callback:
• You can fill out a brief form on the website to request a call back from the care team.

The client care team helps answer questions, verify benefits, and match you with an appropriate therapist.

Rescheduling and cancellations

The website explains the following about rescheduling and cancellations:

• If you need to reschedule an online therapy session:
• Contact Makin Wellness or your therapist as early as possible, ideally at least 48 hours in advance, so the time can be offered to another client.
• If you need to cancel:
• Provide at least 48 hours' notice to avoid cancellation fees, as described in the practice's policies.

(For the exact cancellation fee details, clients should refer to the most current policy information provided by Makin Wellness.)

Text message communications

• The website notes that Makin Wellness may send informational text messages (such as account notifications, appointment reminders, and customer care messages) from a specified phone number.
• Consent is optional and not a condition of purchase.
• Clients can opt out at any time by replying STOP to text messages, or reply HELP for assistance.

Existing clients

• Existing clients can access their information and manage appointments via the secure client portal, linked from the website.

Crisis and emergency contact

Makin Wellness is not a crisis service.

• In the event of a psychiatric or mental health crisis, the website instructs people to call 988.
• For life‑threatening emergencies, clients should contact 911 or go to the nearest emergency room.

Ask anyway — the agent will say plainly that it is not published rather than guess.