MailBoat Company Limited

• Domestic routes include (not exhaustive):
• Nassau ↔ Freeport, Grand Bahama
• Nassau ↔ Cat Island
• Nassau ↔ Exuma
• Service to Andros and other islands as per the published schedule
• Cargo types accepted:
• Bulk groceries
• Containers
• General freight
• Heavy equipment
• Pallets
• Vehicles
• Domestic freight payment:
• All domestic shipments must be paid for at the port of drop-off before shipping.

International Freight Services (From South Florida)

MailBoat offers international freight services from South Florida into Nassau with onward distribution within The Bahamas.

• Departure ports (USA):
• Fort Lauderdale (Port Everglades area, via TransportIt)
• Miami (via Laser Freight International)
• Service type:
• International cargo (freight) service into Nassau only.
• Passenger service is not offered on the international routes into Nassau.
• Sailing frequency from Florida:
• Sailings are scheduled twice per week from Port Everglades.
• Exact days and times vary weekly and are updated on MailBoat's social media pages and on the Our Schedule page of the website.
• Where international cargo is collected:
• All international shipments are collected at Arawak Cay Port in Nassau after clearing customs.
• International freight payment:
• Payment for international shipments is made in Nassau once the cargo arrives.
• Customers must be registered with Bahamas Customs Click2Clear (C2C) and have a licensed broker available (or use MailBoat's brokerage service).

Passenger Services

MailBoat provides limited passenger services on specific domestic routes only.

• Passenger routes served:
• Cat Island
• Freeport, Grand Bahama
• Reservations:
• Reservations are required for passenger services.
• Customers must visit or contact the head office to pay and book confirmed seats.
• Freeport → Nassau passenger update:
• A shipping notice dated 14 December 2020 states that passenger service on the Freeport (GB) to Nassau (NP) route has been discontinued until further notice.
• Customers should contact the head office at +1 (242) 502-2633 or +1 (242) 351-1501–7 to confirm the current passenger service status on this route.

Rates and Quotations

• How rates are determined:
• Shipping rates are based on the dimensions/size of the cargo.
• Final rates are determined when the cargo arrives at the designated port.
• How to obtain a quote:
• Customers should contact the relevant MailBoat office (domestic or international) with cargo dimensions and route details for pricing.
• The website does not publish fixed price lists; all rates are confirmed directly by MailBoat staff.

For the most up-to-date list of routes, frequency, and any service changes, customers should refer to the Our Schedule page and MailBoat's official social media updates.

General Schedule Information

• MailBoat operates weekly sailings on its domestic and international routes.
• Sailings from Miami and Fort Lauderdale (Port Everglades) are scheduled twice per week, but days and times vary.
• Customers should always check the Our Schedule page on the MailBoat website or the official social media channels for the latest departure information.

Sample Published Weekly Routes

The website lists the following example routes and departure times (times are subject to change and should always be confirmed via the latest schedule):

• Freeport, Grand Bahama → Nassau, New Providence
• Thursday – Departure around 7:00pm (19:00)
• A notice dated 14 December 2020 states that passenger service on this route has been discontinued until further notice. Customers must contact the head office for the current status of passenger service.

• Nassau, New Providence → Exuma (Cargo Only)
• Tuesday – Departure around 5:00pm (17:00)
• Service for cargo only, no passengers.

• Nassau, New Providence → Cat Island (Cargo and Limited Passenger Seating)
• Tuesday – Departure around 5:00pm (17:00)
• Cargo plus limited passenger seating.

• Nassau, New Providence → Freeport, Grand Bahama
• Wednesday – Departure around 4:00pm (16:00)
• Limited passenger service with reservations required.

Passenger Reservations and Availability

• Reservations required:
• For routes offering passenger service (such as Nassau–Freeport and Nassau–Cat Island), reservations are required.
• Customers must visit or contact the head office to pay for and book confirmed seats.
• Islands served with passengers:
• The website states that passengers can be taken to Cat Island and Freeport, Grand Bahama only.
• Changes to passenger services:
• The published notice for the Freeport → Nassau route indicates that passenger service has been discontinued until further notice.
• Because schedules and passenger availability can change, customers must confirm current availability directly with MailBoat before planning travel.

Important Notes

• All schedules, departure times and passenger availability are subject to change.
• Customers should not rely on a past schedule alone; always confirm using:
• The Our Schedule page on the MailBoat website, and/or
• MailBoat's official social media updates, and/or
• Direct contact with the head office or relevant island office.

MailBoat's published schedule and notices are the final reference for current departure times and passenger services.

Grand Bahama – Freeport

• Location: Freeport Harbour, Terminal #2, Freeport, Grand Bahama
• Telephone: +1 (242) 351-1501/7

Andros

• Service days: Monday–Wednesday, 8:00am–4:00pm
• Telephone: +1 (242) 826-7531
• Note: Please call to confirm service and arrangements.

Exuma

• Telephone: +1 (242) 810-8141

Fort Lauderdale, Florida (International Office)

• Handling agent: TransportIt, c/o Alex Bravo
• Address: 3301 S.W. 13th Avenue, Fort Lauderdale, FL 33315, USA
• Saturday hours: Closed for lunch 1:00pm–2:00pm
• Telephone: +1 (954) 463-3336

Miami, Florida (International Office)

• Handling agent: Laser Freight International, c/o Lynn Rolle
• Address: 9705 NW 108th Avenue, Suite #15, Miami, FL 33178, USA
• Saturday: Drop-off by arrangement – please call to confirm time
• Telephone: +1 (305) 633-4274

Cat Island

• Location: Smiths Bay Dock, Cat Island
• Telephone: +1 (242) 502-2268

General Customer Support

• Customer Support address: Horseshoe Drive, Oakes Field, Nassau, P.O. Box SS-19049
• Customer Support telephone: +1 (242) 502-2628

For the latest contact details or additional locations, customers should refer to the Contact or Routes sections of the MailBoat Bahamas website.

• All domestic shipments must be paid for at the port of drop-off before they are shipped.
• Payment is collected by the MailBoat team at the local port office handling your cargo.

International Shipments (From Florida to Nassau)

• For international cargo shipped from Miami or Fort Lauderdale into Nassau:
• You do not pay in Florida.
• You pay for your shipment once it arrives in Nassau.
• Ensure you are registered for Bahamas Customs Click2Clear (C2C) and have a licensed broker (or choose MailBoat's brokerage service) to complete customs clearance.

Local Bank Payments (Bahamas)

MailBoat Company Limited accepts payments by local cheque or direct deposit to the following Bahamian bank accounts:

Royal Bank of Canada – Nassau, Bahamas

• Bank: RBC Royal Bank (Bahamas) Ltd.
• Branch number: 05715
• Account number: 1280106
• Account name: The MailBoat Company Ltd.

FirstCaribbean International Bank – Nassau, Bahamas

• Bank: FirstCaribbean International Bank (Bahamas) Ltd.
• Branch number: 667
• Account number: 201201910
• Account name: The MailBoat Company Ltd.

• Cheque payments:
• Make cheques payable to: The MailBoat Company Ltd.

International Wire Payments (USD)

For international payments in US dollars, customers may use the following wire instructions:

Royal Bank of Canada – Incoming Wire (US$)

• Destination (correspondent bank): CHASUS33 (JP Morgan Chase Bank, New York), ABA 021000021
• Pay to bank (beneficiary bank): ROYCBSNS, RBC Royal Bank (Bahamas) Ltd, Nassau, Bahamas
• Beneficiary account: 057151280106 – The MailBoat Company Ltd.

FirstCaribbean International Bank – Incoming Wire (US$)

• Destination (correspondent bank): PNBPUS3NNYC (Wells Fargo Bank, New York), ABA 026005092
• Pay to bank (beneficiary bank): FCIBBSNS, FirstCaribbean International Bank (Bahamas) Ltd, Nassau, Bahamas
• Beneficiary account: 201201910 – The MailBoat Company Ltd.

Important Billing Notes

• When sending a wire transfer or making a direct deposit, always reference the invoice number(s) being paid.
• Customers should send wire confirmations or deposit notifications to:
• Email: accounting@mailboatbahamas.com

For any questions about billing, bank details or payment methods not listed here, customers should contact the MailBoat accounting department or head office directly.

1. Ship purchases to a MailBoat Florida office

• Direct internationally purchased items to one of the following Florida offices:
• Fort Lauderdale, Florida – TransportIt, c/o Alex Bravo, 3301 S.W. 13th Avenue, Fort Lauderdale, FL 33315
• Miami, Florida – Laser Freight International, c/o Lynn Rolle, 9705 NW 108th Avenue, Suite #15, Miami, FL 33178
• When ordering online, ensure your full name and telephone contact are correctly included.

2. Send invoices to the Florida office

• Forward all purchase invoices by email to the Florida office of your choice.
• If you are consolidating multiple shipments, email the office with your consolidation form and instructions.

3. Register with Bahamas Customs Click2Clear (C2C)

• Customers must be registered for Bahamas Customs Click2Clear (C2C) to facilitate customs processing.

4. Customs documentation (C-44 and ID)

• Download and complete the Bahamas Customs C-44 form from the MailBoat website.
• Submit the completed C-44 form along with a valid government-issued ID.
• Your MailBoat representative forwards these documents to the brokerage team.

5. Brokerage options

• Using MailBoat's broker:
• MailBoat's brokerage team handles full customs clearance for you.
• You will be contacted by telephone or email when your customs entry and clearance are completed.
• Using your own broker:
• Inform your MailBoat representative that you are using your own broker.
• Pay and collect your shipping documents from MailBoat head office in Nassau so your broker can complete the entry.

6. Shipment arrival and collection

• MailBoat provides weekly sailings, generally two sailings per week from Florida.
• Once all correct documents have been received, shipments typically arrive in Nassau about one week later.
• If a shipment does not make one sailing week, it is expected the following week.
• All international shipments are collected at Arawak Cay Port, Nassau after clearance.

7. Payment for international shipments

• International freight is paid in Nassau once the shipment arrives.
• Ensure you are fully registered with Click2Clear and have your brokerage arrangements in place before collection.

2. Domestic Shipping Process (Within The Bahamas)

1. Domestic cargo drop-off

• Domestic cargo is dropped off at the designated port for your route (for example, Nassau for sailings to the islands, or Grand Bahama for sailings to Nassau).
• Each island has allotted days for domestic cargo drop-off. These are published on MailBoat's weekly schedule (website and social media).

2. Payment for domestic freight

• All domestic shipments must be paid for at the port of drop-off before shipping.

3. Reservations for passenger travel (where available)

• For routes with limited passenger seating (such as Nassau–Freeport and Nassau–Cat Island), reservations are required.
• Passengers must pay and book confirmed seats through the head office.

3. Key Frequently Asked Process Questions

• How often does the MailBoat sail from Miami or Fort Lauderdale?
• Sailing times vary and may change weekly.
• MailBoat schedules two sailings per week departing from Port Everglades.
• Customers should check MailBoat's social media or the Our Schedule page for current departure days and times.

• When will my shipment arrive in Nassau?
• With correct documentation in place, shipments generally arrive about one week after sailing.
• If a shipment misses a sailing, it will normally arrive on the next week's sailing.

• Do I pay for my shipment in Florida?
• No. For international cargo, payment is made in Nassau once the shipment has arrived.

For any questions about documentation, brokerage options or shipping steps not covered here, customers should contact the MailBoat head office or the relevant island/Florida office directly.

Ask anyway — the agent will say plainly that it is not published rather than guess.