Maids by Trade

Key points about the business:

• Provides residential house cleaning and commercial cleaning services
• Built on a "spotless reputation" with thousands of satisfied clients
• Holds high customer satisfaction ratings on major review platforms
• Is licensed, bonded and insured for client peace of mind
• Offers a satisfaction guarantee, promising to redo work or provide credit if expectations are not met

Mission, vision and values

• Mission – To deliver house cleaning service beyond customers' expectations.
• Vision – Families focused on each other instead of just house cleaning.
• Core values include:
• Eco-consciousness and environmental responsibility
• Community involvement and support of local organizations
• Integrity in delivering high-quality service and addressing any mistakes
• Responsibility for being licensed, bonded and insured

Workforce and teams

• Maids by Trade provides over thirty full-time jobs.
• Employees are treated like family, and many have been with the company for five to ten years.
• Team members are experienced, honest and detail-oriented professionals.
• Most staff speak English; if English is not a first language, employees must be able to communicate well before becoming Team Leaders.
• Cleaning teams are typically made up of two people, with additional team members added for larger or more intensive jobs.
• Supervisors organize and prioritize teams and are responsible for quality control on post-construction cleanings, spring cleanings and ongoing residential cleanings.

EcoPink™ System and green cleaning

• Maids by Trade uses its own EcoPink™ System, a unique green-cleaning approach developed after extensive research.
• The company aims to use the most earth-friendly products available, including Green Seal certified and EPA-approved cleaning solutions.
• The EcoPink™ System is designed to prevent cross-contamination, reduce excessive use of cleaning products and minimize water waste.

Giving back and community involvement

Maids by Trade is strongly committed to giving back to the community and supports multiple local and international efforts, including:

• Supporting the Children's Cancer Association
• Sponsoring The Portland Women's Expo Foundation
• Donating free house cleaning services to women battling cancer
• Sponsoring LGBTQ organizations and events, such as the APS Foundation and Wild Planet Radio
• Sponsoring local youth sports teams and minority events
• Partnering with Kiva to provide microloans to individuals around the world

The company has also partnered with the non-profit Cleaning for a Reason to provide free house cleaning services to women undergoing cancer treatment, helping reduce stress and financial burden during a difficult time.

Service philosophy

Maids by Trade strives to be more than a cleaning service. The company focuses on:

• Creating healthier, happier homes through professional cleaning
• Freeing up clients' time so they can focus on family and other priorities
• Supporting and strengthening the local community through sponsorships and charitable partnerships

For more detailed information about Maids by Trade, its history and community initiatives, clients can refer to the company's website or contact the office directly.

Maids by Trade serves a wide range of business and commercial environments, including:

• Retail shops
• Business offices
• General building maintenance
• Warehouses
• Hospitality spaces
• Healthcare settings
• Gyms
• Educational facilities
• Daycares

Each job is customized based on an in-person estimate and the needs of the business.

Standard commercial cleaning tasks

Typical building maintenance services can include:

• Cleaning private offices and workstations
• Cleaning bathrooms and kitchens/break rooms
• Mopping and vacuuming throughout the building
• Maintaining surfaces such as woodwork, baseboards and window sills
• Wiping mirrors, sinks and counters
• Sanitizing drinking fountains and hand dryers
• Wiping kitchen and bathroom cabinets and microwave exterior
• Spot-cleaning front business doors
• Restocking restroom and kitchen supplies
• Trash and recycling removal

Additional services can be performed as needed, such as:

• Vacuuming furniture and work chairs
• Spot-cleaning fingerprints on glass doors and dividers
• Spot-cleaning walls, reception counters and kitchen areas
• Wiping chairs and furniture legs
• Cleaning the inside of refrigerators
• Cleaning showers and locker rooms

Business sanitation and high-touch surfaces

Maids by Trade offers hospital-grade cleaning and disinfecting with a focus on high-touch areas, such as:

• Main door knobs
• Interior door handles
• Faucets and sinks
• Appliances and drawer pulls
• Common-area countertops and tabletops

The goal is to provide a clean, healthy environment for your customers and employees.

Green cleaning and the EcoPink™ System

Commercial cleanings follow Maids by Trade's EcoPink™ System, which is designed to:

• Use environmentally responsible, Green Seal certified and EPA-approved cleaning products
• Reduce cross-contamination
• Minimize excess use of cleaning products and water

Supplies and equipment

For commercial jobs, Maids by Trade:

• Provides high-grade cleaning supplies and equipment at no additional charge
• Sets up a cleaning station or closet for storing supplies and tools as needed

On-call team and custom requests

An on-call team is available for unexpected cleaning needs, emergency spills or events. If you have commercial cleaning needs beyond typical services, Maids by Trade will discuss whether those can be accommodated during your estimate.

Estimates and scheduling

Every commercial job begins with an in-person estimate so the service can be tailored and priced according to your facility and requirements. For current availability, coverage area and pricing for your business, please contact Maids by Trade directly.

Maids by Trade provides professional residential house cleaning services that are customizable and eco-friendly.

Service packages

Maids by Trade offers three main ongoing service options for homes:

• Essential – A budget-conscious option that covers only the tasks you consider essential to maintain a clean and comfortable home. You create a priority list and the team focuses on those items.
• Standard – The most popular option. This is an extensive cleaning list that covers all the basics plus additional items a la carte for more complete care.
• Premium – A VIP, luxury package that includes the Standard service plus custom extras and add-ons for the most thorough home care.

These options can be customized based on your home and preferences.

Types of appointments

• First cleaning / one-time cleaning – The first visit always takes more time and effort than regular maintenance cleanings and usually costs more. It is the best time to add extra tasks for a deeper cleaning.
• Recurring service – After the first cleaning, you can set up ongoing appointments.

Recurring schedules

Recurring residential cleaning can be scheduled for:

• Weekly
• Bi-weekly (every two weeks)
• Monthly (about every four weeks)
• On-call (typically every 6–8 weeks, or as needed)

Each appointment can be customized to fit your cleaning needs.

What is typically cleaned

Cleaning is customized for each home, but examples of common focus areas include:

• Kitchen – Counters, sink, microwave (inside), stove, dishwasher exterior, refrigerator exterior, outside of cabinets and hardware, furniture and exposed shelving, trash removal, vacuuming and mopping.
• Bathrooms – Sink and accessories, toilet cleaning and sanitizing, tub/shower scrubbing, counters and backsplash, outside of cabinets and hardware, general dusting, trash removal, vacuuming and mopping.
• Common areas and other rooms – Cobweb removal, general dusting and detailing of surfaces, vacuuming carpets and rugs, mopping hard floors, and cleaning glass entry doors.

Specific tasks included on a visit depend on the service level you choose and any customizations discussed during your estimate.

Add-on and occasional tasks

Maids by Trade can include additional tasks by request, especially on first or deep-clean appointments. Examples include:

• Cleaning blinds
• Interior window cleaning
• Cleaning inside the refrigerator
• Cleaning inside the oven

These add-ons must be requested ahead of time so the team can prepare the right supplies and schedule.

Eco-friendly cleaning

Maids by Trade uses its own EcoPink™ System, a green cleaning approach developed after extensive research. The company uses Green Seal certified, EPA-approved products and modern equipment, focusing on environmental responsibility while maintaining a high standard of cleanliness.

Sanitation of high-touch areas in the home is available and may be included with service, especially in response to public health concerns.

Service area

Maids by Trade serves clients in and around Portland, Oregon. For questions about whether your address is covered, please contact the office directly.

1. Contact Maids by Trade – Provide information about your home or business and your cleaning needs.
2. Estimate – You may receive a rough estimate over the phone, or Maids by Trade can schedule a free in-home or on-site estimate to discuss and evaluate your needs more accurately.
3. Scheduling – Once you approve the service and schedule, Maids by Trade assigns a professional cleaning team and prepares the specific supplies needed for your job.

First cleaning / one-time service

• The first cleaning appointment usually requires extra time, effort and supplies compared with ongoing maintenance visits.
• It generally costs more than subsequent recurring cleanings.
• This visit is the best opportunity to add extra or deep-cleaning tasks.
• You are asked to be present at the start of the visit to meet the crew and at the end of the clean for a walk-through.
• Small adjustments may be made after the first appointment to better match your expectations.

Recurring cleaning schedules

After the first cleaning, you can set up ongoing cleaning on a schedule such as:

• Weekly
• Bi-weekly (every two weeks)
• Monthly (about every four weeks)
• On-call (for example, every 6–8 weeks, or when needed)

For recurring services, Maids by Trade can quote either a flat fee or an hourly rate, depending on your cleaning requirements.

Access to your property

To provide ongoing service, Maids by Trade will confirm how the team will access your home or business (for example, being present, key arrangements, or approved access methods). Once access is arranged and your schedule is confirmed, the team takes care of the cleaning so you can focus on other priorities.

Rescheduling and special requests

If you need to make last-minute changes, request specific tasks, or adjust your cleaning plan, Maids by Trade asks that you contact the office in advance. Some modifications should be confirmed in writing (for example, by email) so there is a record of what was requested.

Pricing and quotes

Maids by Trade does not publish fixed prices on its website because cleaning fees depend on factors such as home size, condition, frequency of service and any special tasks requested.

• Phone quotes are estimates only and may change after an in-person assessment.
• Courtesy in-home or on-site estimates are offered so clients can customize their cleaning and receive a more accurate quote.

For exact pricing for your property, please contact Maids by Trade directly for an estimate.

Geographic service area

Maids by Trade is based in the Portland, Oregon area and serves clients in and around Portland. For questions about service to your specific address or city, please reach out to the office for confirmation.

• Maids by Trade offers a satisfaction guarantee on its cleaning services.
• If you are not completely satisfied with the work, Maids by Trade will either redo the work or provide a credit toward your next cleaning, as described in their guarantee.

General service disclaimer

To ensure a safe and effective cleaning, Maids by Trade asks clients to be aware of the following points:

• Some stains (for example, rust, mildew, hard-water buildup or stains caused by long-term lack of maintenance) may not be fully removable and are not guaranteed.
• All areas to be cleaned are expected to be reasonably free of clutter so that surfaces can be accessed.
• Fireplaces must be unused for at least 72 hours prior to cleaning.
• Clients must inform Maids by Trade about any items, finishes or surfaces that need special care.
• Maids by Trade is not responsible for damage due to faults or improper installation of any item (for example, loose fixtures or unstable shelving).
• Surfaces such as marble, granite, hardwood floors and similar materials are assumed to be sealed and safe to clean using standard methods.
• Furniture placed on wood floors is assumed to have appropriate floor protection.

Safety and access limitations

For the safety of both clients and staff and to keep estimates accurate, Maids by Trade follows these guidelines:

• Only windows and blinds that can be reached with a standard 3-step ladder are cleaned.
• No heavy furniture (typically over about 35 pounds) will be moved.
• For safety, no other jobs (such as construction or repair work) should be underway in the same areas while the cleaning team is working.
• The presence of additional workers or excess people in the home or business can affect the time and cost needed to complete the cleaning.

Tasks not included

There are some tasks that Maids by Trade does not perform as part of its services:

• Washing dishes
• Ironing or laundry
• Operating or using a client's own appliances or equipment during cleaning
• Cleaning areas that cannot be safely reached with a 3-step ladder

Additional exclusions and conditions may be listed in the full Terms of Service.

Communication and concerns

Maids by Trade is a local company that relies heavily on client recommendations. If you have questions about the service disclaimer, experience any issues with a cleaning, or need clarification on what is or is not included, you are encouraged to contact the office directly so concerns can be addressed promptly.

For the most current and complete list of terms, limitations and legal conditions, please refer to Maids by Trade's official Terms of Service or contact the company.

Ask anyway — the agent will say plainly that it is not published rather than guess.