Mac and PC Wireless

• Quick evaluation of devices
• Diagnostic service
• Main repair services (repair, optimization, data recovery, maintenance)
• Sale of devices and accessories (including refurbished and new products, and pre‑ordered devices)

Quick evaluation

• A quick evaluation is a free, superficial check of a device based on the customer's description of the problem.
• It is usually performed in the presence of the customer.
• The goal is to determine whether a full diagnostic service is needed.
• Quick evaluation is free of charge, but it is not always possible to give a final solution based only on superficial checks.

Diagnostic service

• The diagnostic service is a more in‑depth evaluation of the device's internal condition.
• The website states that this service has a minimum fee of $30.00 (USD).
• Customers may choose whether to accept the diagnostic service; it is not performed without approval.
• During diagnostic, technicians:
• Check the device internally using professional tools
• Recreate and observe the issue where possible
• Identify likely causes of the problem
• Provide an estimated cost of repair, replacement, optimization, recovery or maintenance
• If a customer does not accept the diagnostic service, Mac and PC Wireless cannot provide detailed information about the device's internal problems and will not proceed to further repair steps.

Main repair and tech services

Once diagnostic is complete and an estimate is provided, customers can choose whether to proceed with main services, which can include:

• Device repair
• Optimization and maintenance
• Data recovery
• Other agreed technical services related to the device

If the customer accepts, a specific contract and terms apply to that repair or service, as explained by staff at the time.

Payments and invoicing

• Customers can generally pay in full once the agreed service is completed.
• The website also mentions payment plans, which may be offered through a third‑party provider (Square). Staff explain available plans and how they work.
• At the end of the service, technicians test the device with the customer present where possible.
• Final invoicing is completed when the customer picks up the device or as described in the payment plan terms.

Repair and maintenance warranty (summary)

The website describes a limited warranty for certain products and services, including refurbished and new devices:

• The business warrants products against defects in materials and workmanship under ordinary consumer use for a limited period (for example, up to one year from original retail purchase, depending on the product and terms).
• During the warranty period, if a covered problem arises and is reported, Mac and PC Wireless may, to the extent permitted by law:
• Repair the product using new or refurbished parts that the customer pays for, or
• Offer a store credit amount the business considers reasonable based on the circumstances.
• Replacement parts or devices provided under warranty are covered for the remainder of the original warranty or for a shorter specified period, depending on the exact terms given at purchase or repair.
• The warranty applies only to hardware components that are not damaged by accident, misuse, neglect, fire, external causes, unauthorised alterations or repairs, or commercial use.

Exact warranty details for a specific device or service are provided in the documentation or invoice at the time of sale or repair.

Terms, conditions and dispute resolution (summary)

The website's Terms and Conditions include the following key points:

• By using Mac and PC Wireless services, purchasing devices, or accepting diagnostic/repair work, customers agree to the store's Terms and Conditions and policies.
• Customers must be of legal age (or otherwise legally able) to enter into a contract. If acting for a business or organisation, the person accepting the terms states that they are authorised to bind that entity.
• Terms apply to:
• Any services Mac and PC Wireless provides
• Any devices or accessories purchased from the store
• Any equipment for which Mac and PC Wireless provides service
• Charges, taxes, fees and other billed amounts

Dispute resolution and arbitration

• The Terms and Conditions state that most disputes between customers and Mac and PC Wireless are to be resolved through binding arbitration or small claims court, rather than jury trials or class actions, unless a customer opts out.
• Customers may be able to opt out of arbitration within 30 days from the earlier of:
• The date they purchased a device from Mac and PC Wireless, or
• The date they received their device back after repair.
• To opt out, the Terms mention contacting Mac and PC Wireless by phone or email using the contact details provided in the Terms and Conditions.
• Before filing a claim, customers are required to give Mac and PC Wireless an opportunity to resolve the dispute directly, following the procedures described in the Terms and Conditions.

For the full legal language, customers should refer to the complete Terms and Conditions text on the Mac and PC Wireless website.

• Address: 608 Seneca Ave, Ridgewood, NY 11385
• Phone: 718-802-8172
• Email: info@macpcwireless.com

Brooklyn store

• Address: 648 Grand Street, Brooklyn, NY 11211
• Phone: 718-550-1602

Opening hours

The website lists the following hours:

• Monday–Friday: 10:00am – 6:00pm
• Saturday: 10:00am – 3:00pm

Sunday hours are not listed on the website. Customers should call a store directly to confirm Sunday availability or any special holiday hours.

How to contact Mac and PC Wireless

• Ridgewood store phone: 718-802-8172
• Brooklyn store phone: 718-550-1602
• Email: info@macpcwireless.com

For questions about services, pricing, availability or existing repairs, customers should contact one of the stores using the details above.

If a device is still under the store's repair warranty, follow‑up diagnostic related to that repair may be provided without an additional diagnostic fee, based on the written terms given at the time of service.

Diagnostic service fee

• There is a diagnostic service that checks the device in depth.
• The standard diagnostic fee mentioned in the store's policies is $30.00 (USD).
• Diagnostic work is performed only after the customer accepts the terms for diagnostic service.
• The diagnostic fee is non‑refundable.

If a customer does not approve the diagnostic service, Mac and PC Wireless cannot provide detailed information about the internal condition of the device or proceed with further steps.

Parts sourced from third parties

• Replacement parts are sourced from third‑party dealers.
• Each part has a specific code so that issues can be traced and discussed with suppliers if needed.
• If a customer supplies their own parts or uses another repair shop before, during or after Mac and PC Wireless service, Mac and PC Wireless is not responsible for failures caused by those third‑party parts or services.

Customer responsibility after pickup

• Once repair work is completed and the device has been tested, it is returned to the customer.
• After the device leaves the possession of Mac and PC Wireless (technicians or customer service staff), the device and its parts become the customer's responsibility.
• Mac and PC Wireless does not refund for damage that occurs after the device has been picked up.

Abandoned devices and items

Mac and PC Wireless has detailed rules for devices and items left in the store:

1. The store makes reasonable efforts to contact customers (for example by email, text or phone) when a device is ready for pickup or when a decision is needed after diagnostic.
2. The store keeps a device safe for one month after the customer is informed it is ready or a decision is pending.
3. After that first month, the device is considered abandoned if the customer does not respond or pick it up.
4. During the second and third month after abandonment status begins, storage may be charged at $5.00 per day to keep the device safe.
5. Starting in the fourth month, the device is treated as a completely abandoned device:

• Mac and PC Wireless and its staff are no longer liable for the device, its parts or the data it contains.
• The business may take possession of the device or items, and storage charges stop.

These same time periods and rules apply to other abandoned items, not just devices.

Schedule rights reserved

Mac and PC Wireless reserves the right to provide customer service only during its official customer service hours as published on its website or official social media accounts.

Ask anyway — the agent will say plainly that it is not published rather than guess.