Loadsmart

Loadsmart serves shippers that move freight across multiple modes and operate warehouses or distribution centers. The platform is designed to help them move more with less, by automating repetitive work and consolidating operations into a connected system.

Core platform components

1. Loadsmart Platform

One connected platform that runs the full freight lifecycle:

• Planning – turns orders into optimized shipments, consolidates LTL into fuller truckloads, and selects mode based on cost and service.
• Procurement – supports building and executing routing guides and carrier strategies (details vary by customer agreement).
• Execution – tenders and tracks loads, manages documents, and coordinates carriers.
• Settlement and payments – supports load audits and settlement workflows.
• Gate, yard, dock – manages how freight enters, moves through, and exits facilities.

All components share one data set so decisions and status are consistent across planning, execution, and facility operations.

2. Loadsmart AI

Built-in AI agents automate high-volume logistics tasks under rules set by the shipper. Examples of workflows the agents can handle include:

• Document collection and filing
• Tracking and status updates
• Retendering and exception handling
• Load audits
• Claims workflows
• Scheduling and rescheduling appointments

Routine work is automated and exceptions are escalated to human experts.

3. Freight Experts

Loadsmart pairs automation with human operations teams called Freight Experts. These teams:

• Handle the complex 20% of work that requires judgment
• Bring carrier and warehouse relationships and day-to-day freight experience
• Operate as an extension of the shipper's own team

Software runs the repetitive work; Freight Experts resolve the exceptions.

Product families

Loadsmart brands its capabilities into several product families that run on the same underlying platform and data.

ShipperGuide – AI-native TMS

ShipperGuide is Loadsmart's transportation management system (TMS):

• Plans, procures, executes, and settles freight across modes
• Embeds AI agents into tendering, tracking, documents, auditing, and claims
• Is designed so that teams supervise and adjust the system instead of manually operating every step

Opendock – dock, gate, and yard

Opendock focuses on facility and appointment operations:

• Carrier self-service dock scheduling across a large network of warehouses and carriers
• Gate automation to manage check-in and check-out
• Yard management tools to track trailers and moves in the yard
• Automated rescheduling and notifications when pickups or deliveries slip

Freight brokerage

Loadsmart provides technology-enabled freight brokerage that:

• Uses a vetted network of carriers
• Runs on the same platform and data as the software products
• Follows the shipper's routing guides and carrier preferences when brokerage is used

Brokerage is available as an option; it is not required to use the platform.

Managed transportation

Managed transportation is an end-to-end transportation management service where Loadsmart operates transportation on behalf of the shipper:

• Acts as an extension of the shipper's team
• Combines specialists and engineers with the Loadsmart platform and AI
• Automates repetitive work while humans manage exceptions and strategy

The scope and service levels for managed transportation are defined in customer-specific agreements and statements of work.

Who typically uses Loadsmart

While exact customer profiles vary, Loadsmart is generally used by:

• Shippers with significant freight spend across modes
• Organizations that manage their own routing guides and carrier networks
• Companies operating distribution centers or warehouses that need structured scheduling and yard visibility

What Loadsmart does not publish here

• Pricing – Loadsmart pricing and fee structures are defined in proposals, order forms, and contracts for each customer.
• Service-level guarantees – Any specific SLAs or performance commitments are set in customer agreements.

For details on scope, pricing, or SLAs for your business, contact Loadsmart directly or speak with their sales team.

• Take a representative workflow from your operation
• Run it end to end on the Loadsmart platform
• Show the outcome in your own or simulated systems, where possible

Specific demo formats and evaluation steps are agreed between Loadsmart and each prospect.

Sales and general contact

For sales conversations, demos, or general questions, Loadsmart publishes the following phone contact:

• Phone: (646) 887 6278

Additional contact options (such as contact forms or email addresses) may be available on the website and in sales materials.

Typical topics to discuss with Loadsmart

When speaking with Loadsmart's team, shippers commonly explore topics such as:

• Current freight volumes, modes, and network characteristics
• Existing TMS, WMS, and systems of record
• Pain points in planning, tendering, tracking, dock scheduling, and yard management
• Interest in freight brokerage support or managed transportation
• Goals around automation, cost per task, and team productivity

Quotes, pricing, and contracts

Loadsmart does not publish standard pricing on its public site. Instead:

• Pricing, fee structures, and commercial terms are defined in proposals, order forms, statements of work, and contracts for each customer.
• Terms for subscription services, professional services, managed transportation, and brokerage are governed by agreements such as the Subscription and Professional Services Agreement and Managed Transportation Master Services Agreement.

For any questions about pricing, commercial terms, or contract language, customers and prospects should speak directly with Loadsmart's sales or account teams, or consult their executed agreements.

• Sense what is happening on each load or appointment
• Decide what action should be taken under the rules set by the shipper
• Act directly in the shipper's operation or system of record

Over time, the system learns from outcomes so a higher percentage of tasks can be auto-resolved.

Example AI agents and use cases

Loadsmart describes multiple specialized agents that focus on specific logistics workflows, such as:

• Document collection and filing – gathering required documents from carriers or other parties and attaching them to the load record
• Tracking – monitoring load status and updating systems when milestones occur
• Retendering – handling loads that need to be re-awarded when a carrier declines or fails
• Load audits – comparing charges against rules or expectations
• Claims workflows – helping manage claim-related steps in the process
• Scheduling – booking and adjusting dock appointments when plans change

These agents operate continuously within the parameters agreed with the shipper. Routine cases are handled automatically; exceptions are routed to human teams.

Human oversight and Freight Experts

Automation is combined with human operations support:

• Freight Experts work on the more complex or unusual cases.
• They bring carrier relationships and logistics expertise to resolve exceptions.
• Shipper teams focus on supervising the system, managing strategy, and handling edge cases.

Integrations and system of record

Loadsmart is designed to work alongside a shipper's existing systems rather than replace them outright. Key points:

• The platform connects over APIs, EDI, and MCP to plug into current systems.
• AI agents can work "inside" the shipper's operation while leaving the system of record in place.
• Outcomes from AI and operations work are written back into the shipper's own systems where teams already work.

The exact integration scope and data flows are defined per customer and may be documented in technical specifications or statements of work.

Reported efficiency outcomes

Based on figures Loadsmart publishes, the platform and AI are intended to drive improvements such as:

• Lower cost per task
• Faster completion times for repetitive workflows
• Significant hours saved per week for operations teams

These are directional examples rather than guarantees. Actual results, cost savings, and productivity gains will vary by customer based on volumes, operating model, and configuration.

What is not specified here

• Exact automation rates or SLAs – Any guaranteed automation levels, response times, or service levels are defined in customer contracts.
• Technical limits and requirements – Detailed technical specs, performance limits, and infrastructure requirements are defined during solution design and in technical documentation.

For concrete expectations, integrations, or measured outcomes for a specific deployment, customers should review their proposals, contracts, or speak with their Loadsmart account team.

Ask anyway — the agent will say plainly that it is not published rather than guess.