OnTrac

LaserShip and OnTrac have combined their complementary East and West Coast delivery footprints to form a single, transcontinental carrier for last-mile e-commerce deliveries.

Mission and values

OnTrac focuses on:

• Fast and reliable delivery for every package, every day.
• Customer-driven service, shaping solutions around the needs of retailers, shippers, and shoppers.
• Agility, adapting quickly to changing e-commerce and logistics demands.
• Reliability and accountability, doing what the company says it will do.
• People-first culture, emphasizing safety, inclusion, learning, and support for team members.

Company history highlights

• 1986 – LaserShip beginnings: LaserShip (originally Laser Courier) was founded in the Washington, DC area as a document delivery business, known for very fast call-to-pickup times. Over time it shifted focus to last-mile e-commerce deliveries, with Barnes and Noble as its first e-commerce customer.
• 1991 – OnTrac beginnings: OnTrac began as California Overnight, providing next-day parcel services in California as part of its parent company Express Messenger Systems.
• 2000 – Global Critical Delivery: LaserShip launched its Global Critical Delivery division to handle time-sensitive shipments such as aviation and medical deliveries worldwide.
• 2008 onward – OnTrac logistics network growth: OnTrac expanded its parcel logistics network to reach tens of millions of consumers, supported by advanced material handling, technology integrations, and partnerships.
• 2014 – Network expansion: LaserShip acquired Prestige Delivery Systems, significantly expanding its footprint and distribution network in the Eastern and Midwestern United States.
• 2021 – Merger of LaserShip and OnTrac: LaserShip and OnTrac merged, combining their regional networks into a coast-to-coast delivery solution aimed at being an alternative to the national carriers.
• 2022 and beyond – Transcontinental delivery: The merged network launched transcontinental parcel delivery, moving packages from coast to coast in as little as a few days, and continues expanding coverage across the U.S.

What the company does today

Today, the combined OnTrac network focuses on:

• Last-mile residential e-commerce parcel delivery.
• Fast and economical ground-based parcel shipping across a broad U.S. footprint.
• Specialized logistics for business-to-business, healthcare, aviation, and international mail through dedicated service lines.

OnTrac positions itself as an alternative parcel carrier for retailers and shippers looking for faster transit times, more flexibility, and potentially lower total delivery costs compared with traditional national carriers.

• Reach customers faster than standard national ground services in many lanes.
• Lower total shipping costs versus traditional carrier options in applicable scenarios.
• Provide flexible, shopper-friendly delivery options, including weekend operations.

OnTrac positions itself as an alternative parcel carrier network for ecommerce, rather than a general postal service.

Key service offerings

OnTrac offers several service lines aimed at different delivery needs (availability varies by shipper agreement and geography):

• OnTrac Ground: A ground parcel service positioned as up to 2 days faster and up to 30% less expensive than legacy carrier ground services on comparable shipments.
• OnTrac Express (coming early 2026): A hybrid air-and-ground service designed to provide consistent 2–3 day coast-to-coast delivery across OnTrac's network.
• OnTrac Ground Essentials: A deferred, economy-focused delivery option for non-urgent shipments, designed to offer lower per-parcel costs (with transit times typically 1–2 days longer than standard ground in the lanes where it applies).
• Residential e-commerce and everyday delivery: Last-mile services focused on shipping online orders directly to consumers' homes.
• Custom logistics solutions: Business-to-business and specialized deliveries, including healthcare and pharma-critical shipments, international mail, and aircraft-on-ground (AOG) repair logistics.

Specific eligibility, service commitments, and features (such as claims coverage, proof of delivery, and tracking options) depend on the shipper's contract and program.

Network coverage

OnTrac provides coverage across a large portion of the United States and continues to expand its footprint. Based on the company's published material:

• The combined network reaches more than 70% of the U.S. population.
• Service spans over 30 U.S. states plus Washington, D.C. (with published figures noting coverage of roughly the low-to-mid 30s in state count, and expansion activity such as growth into Texas and other regions).
• The network reaches a large majority of the top U.S. metro areas (including most of the top 50 metropolitan areas).

Exact coverage, origin/destination lane availability, and any service restrictions are determined by OnTrac's current operational network and the shipper's agreement.

Operations and delivery experience

• 7-day operations: OnTrac emphasizes 7-day-per-week pickup, transit, and delivery capabilities in its network, including weekend services where available.
• Parcel tracking: Shipments can be tracked through the tracking tools provided on the OnTrac website.
• Service alerts: When there are major events such as severe weather, OnTrac posts service alerts and advises that deliveries in affected areas may experience delays.

Who OnTrac serves

OnTrac primarily serves:

• Retailers and direct-to-consumer (DTC) brands shipping online orders.
• Third-party logistics providers (3PLs) that manage e-commerce fulfillment.
• Businesses with specialized shipping needs through its custom logistics and critical delivery services.

End consumers receive packages shipped via OnTrac but generally interact with OnTrac mainly for tracking and delivery status inquiries.

What is not covered here

This document does not include:

• Detailed rate charts, surcharges, or pricing.
• Specific guaranteed delivery commitments for any lane or service.
• Full state-by-state coverage lists or origin/destination maps.

Those details are managed directly between OnTrac and its shipping customers and may be updated over time in the company's own materials and contracts.

Service overview

OnTrac Express is a hybrid air-and-ground parcel delivery service designed to provide consistent 2–3 day coast-to-coast transit times across OnTrac's network.

It is intended for ecommerce brands and shippers who need a delivery option that is faster than standard ground but more cost-effective and flexible than traditional express air services.

Key features (as published by OnTrac)

• Hybrid network model: Combines air zone-skip lanes with OnTrac's 7-day ground operations.
• 2–3 day delivery: Designed to offer consistent 2- and 3-day delivery across the country in the lanes where the service is available.
• Coast-to-coast coverage: Targets a large portion of U.S. shoppers and most major metropolitan areas via OnTrac's transcontinental network.
• 7-day operations: Pickup, transit, and delivery operate 7 days a week, including weekends, with no additional weekend fee according to OnTrac's published materials.
• Competitive pricing: Positioned as more cost-efficient than traditional air/express services, including under-1-pound rates and fewer surcharges, subject to contract.

Target shippers and use cases

OnTrac describes Express as especially relevant for:

• Retailers without fully regionalized fulfillment networks, who ship from a small number of fulfillment centers but still want to offer faster nationwide delivery.
• Ecommerce brands seeking predictable 2–3 day nationwide delivery without the cost of typical air express services.
• Orders where speed and predictability are important, but ultra-premium overnight or same-day services are not required.

Availability and rollout

• OnTrac Express is being introduced through pilots and early access programs, with a broader rollout targeted for early 2026.
• Multiple shippers are already live or piloting portions of the service with OnTrac and its launch partner.
• Full rollout timing, origin locations, and eligible lanes are determined by OnTrac based on demand and network planning.

What this document does not provide

This document does not include:

• Lane-specific transit guarantees or service-level agreements.
• Detailed pricing, surcharges, or discount structures.
• Comprehensive eligibility rules or contract terms.

Shippers should confirm exact capabilities, commitments, and pricing directly with OnTrac before relying on specific transit promises.

Service overview

OnTrac Ground Essentials is a deferred, economy-focused parcel delivery service designed for brands and 3PLs that ship non-urgent parcels at scale.

It is intended to provide cost savings on lower-priority orders while still leveraging OnTrac's broad network reach and 7-day operations.

Key features (as published by OnTrac)

• Deferred, non-urgent service: Transit times are typically 1–2 days longer than standard ground in applicable lanes.
• Economy-oriented pricing: The service is positioned as offering up to 30% lower costs compared with national carriers' economy services on comparable shipments.
• Broad parcel weight range: Designed to support parcels from under 1 pound up to 150 pounds, subject to contract terms and eligibility criteria.
• Fewer surcharges compared to many national economy offerings, including no residential surcharge according to OnTrac's published materials.
• Coverage at scale: Intended to reach a large majority of U.S. shoppers and top metro areas using OnTrac's 7-day-per-week, coast-to-coast network.
• Standard tracking and limited claims coverage: Includes visual proof of delivery, tracking, and limited claims coverage, with exceptions as specified in OnTrac's own terms.

Availability and rollout

• Ground Essentials is being rolled out through pilots and early access programs before full commercial launch.
• Formal nationwide rollout is targeted for the early 2026 timeframe, with select shippers participating in early access ahead of that date.
• Enrollment and waitlist details are managed directly by OnTrac; interested shippers are directed to OnTrac's own channels to learn more and request access.

Appropriate use cases

OnTrac describes Ground Essentials as suited to:

• Non-urgent e-commerce orders, where customers are more price-sensitive than speed-sensitive.
• Lower-cost or discretionary purchases (such as certain apparel or housewares) where an extra day or two in transit is acceptable.
• Shipments where cost savings on shipping are a priority, while still benefiting from OnTrac's tracking and broad coverage.

What this document does not provide

This document does not include:

• Exact transit-time commitments for specific lanes.
• Detailed pricing tables or negotiated rate information.
• Full eligibility criteria, contractual terms, or claims policies.

Those specifics are determined by OnTrac's product documentation and the shipper's individual contract and should be confirmed directly with OnTrac.

• Regional Service Providers (RSPs) – Independent delivery companies that operate their own teams of drivers and vehicles.
• Independent drivers – Individual drivers who work with local delivery teams that provide services on behalf of OnTrac.

These roles support OnTrac's parcel delivery operations across the states and metropolitan areas where it operates.

Regional Service Providers (RSPs)

What an RSP is

Regional Service Providers are independent businesses that contract with OnTrac to deliver packages within specific territories. They are awarded territories after going through OnTrac's selection and bidding process.

Key points OnTrac highlights for RSPs

• Fast settlement: Payments are made via electronic funds transfer (EFT) on a short settlement cycle (for example, net 7 days) according to OnTrac's materials.
• Business autonomy: RSPs run their own companies, manage their own teams, and maintain control over how they operate within OnTrac's performance standards.
• Growth potential: There is no published cap on how many territories an RSP can bid for or be awarded, subject to OnTrac's processes.
• Low upfront investment to start: OnTrac notes that there are no franchise purchase contracts or similar buy-in fees for becoming an RSP, though RSPs are responsible for their operating costs.
• Access to technology: OnTrac provides access to proprietary dispatch, routing, and analytics tools to support delivery operations.
• Performance expectations: RSPs are expected to meet customer performance standards, maintain professional appearance, and comply with insurance and background-check requirements.

Basic requirements (high level)

While full requirements are defined in OnTrac's own documentation and contracts, RSPs are generally expected to:

• Operate as an independent business entity.
• Maintain sufficient insurance coverage as required by OnTrac.
• Hire and manage drivers capable of meeting background and motor vehicle record standards.
• Manage their own fleet of suitable delivery vehicles.

Independent drivers

Individual drivers can pursue opportunities by connecting with local delivery businesses that provide services to OnTrac.

• Drivers typically work as part of a local team under an RSP or similar delivery business.
• Actual driver requirements (such as vehicle type, licensing, and insurance) are set by the local delivery business and any applicable laws, within the standards OnTrac expects.

How to express interest

Prospective RSPs or drivers can learn more and share information through forms and contact options provided on the OnTrac website. From there, OnTrac or its partners may follow up with additional details about the process and requirements.

What this document does not provide

This document does not include:

• Specific earnings figures or income guarantees.
• The complete list of requirements, contracts, or legal obligations for RSPs or drivers.
• An application form or direct hiring commitment.

Those details are managed directly by OnTrac and its delivery partners, and may vary by region and over time.

Ask anyway — the agent will say plainly that it is not published rather than guess.