# Knoativ > Official Knoativ business agent. Enabling retail brands to create meaningful customer experiences with AI voice, loyalty and unified commerce. ## Ask it a question Knoativ answers for itself at https://api.hailera.com/mcp/knoativ. A client that speaks MCP can connect to that address; the tool is ask_knoativ and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Knoativ Knoativ is a digital retail company that helps brands grow revenue through operations automation, IoT retail capabilities, digital innovation, and intelligent technology. Purpose Knoativ aims to be the leading digital retail partner for enterprise brands, enabling exponential growth and operational excellence through digital innovation, meaningful experiences, and intelligent technology. Philosophy Knoativ's approach is strategy-first and customer-focused. The company emphasizes: - Strategic planning before technology implementation - Understanding customer experiences - Measuring impact with real-world data - Seamless, scalable, and secure solutions Knoativ describes its approach as different from one-size-fits-all solutions. It analyzes, optimizes, and executes solutions aligned with retail pain points, while enhancing existing operations without disrupting what is already working. Values - Deliver awesome experiences - Be a catalyst for growth - Embrace change as opportunity - Champion curiosity - Own the journey Knoativ also describes its work in IoT retail and sustainability as supporting smarter fulfillment, local agility, reduced overproduction, streamlined logistics, and sustainable growth. Source: https://knoativ.com ## Where Knoativ works Lists Mobile and Plano as a location. Areas beyond these are not published. ## Hours and contact Knoativ invites retail brands to get in touch about scaling smarter, unifying data, and turning complexity into clarity. Contact Details - Phone: +1 (214) 295-5996 - Email: [email protected] Offices - North America: 5830 Granite Pkwy, Suite 100-288, Plano, TX 75024, USA - EMEA: 1401, ETA Star's Al Manara Tower, Marasi Dr, Business Bay, Dubai - Asia: Suite 304–306, Tariq Center, Tariq Road, Karachi, Pakistan The website also lists these office contact numbers: - EMEA: +971 50 109 1372 - Asia: +92 (21) 3454-7001 The contact form requests a first name, last name, email, phone number, company name, and message. Source: https://knoativ.com ## AI Retail Platform Knoativ is an AI customer experience platform for retail brands. It combines AI-driven loyalty, unified commerce, and intelligent customer service to help brands personalize experiences, increase customer lifetime value, resolve issues faster, and create seamless experiences across channels. Products Valus Loyalty Valus Loyalty is an enterprise loyalty program designed to increase retention through: - AI-driven predictive segmentation and automated campaigns - Real-time, KPI-based rewards - Mobile, web, and in-store engagement - Gamified progression that encourages repeat purchases LyraCX Commerce LyraCX Commerce is a unified commerce platform that connects online, mobile, and in-store sales channels. Its capabilities include: - AI product discovery and personalized recommendations - Real-time inventory and fulfillment synchronization - Unified order management - Streamlined checkout flows - Automated promotions, dynamic pricing, and campaign engines - Integration of loyalty and payments WiseRep AI WiseRep AI provides AI-powered voice and chat support for inbound and outbound customer service. It includes: - Natural-language AI voice and chat agents - Smart handoff to human agents - Real-time performance and sentiment analytics - Support for multiple languages Source: https://knoativ.com ## Retail Growth Solutions Knoativ provides modular digital optimization solutions that help retail brands unify data, personalize customer journeys, and scale without disrupting existing systems. Optimization and AI Digital Optimization Readiness Knoativ assesses technology, teams, systems, and customer experiences to identify performance gaps and create a phased, outcome-led roadmap. AI-Excellence Knoativ identifies opportunities for intelligent automation, validates use cases through controlled real-world pilots, and scales adaptive systems that improve performance over time. Business Services - Branding and marketing: Brand positioning, product branding, and data-driven D2C and B2B campaigns. - Business innovation and product development: Rapid MVP and feature development, personalization, and AI-infused innovation. - Business operations and systems integration: ERP, OMS, and CRM integrations; workflow automation; and order, fulfillment, and data orchestration. - Customer engagement and CRM: Zero- and first-party data capture, omnichannel journey automation, and personalized engagement. - Business insights and AI analytics: Centralized data, dynamic dashboards, KPI visibility, and predictive retail behavior analysis. - Compliance, security, and risk mitigation: Enterprise-grade security and encryption, compliance with GDPR, PCI, and local regulations, and infrastructure governance. Source: https://knoativ.com ## Retail Success Stories Knoativ reports measurable results from retail loyalty, commerce, and customer experience initiatives. Baby Care Brand For a Fortune 10 baby care brand, Valus Loyalty connected post-purchase engagement to verified identities and first-party data. Customers could scan receipts, earn points, access rewards, and engage with content across retail channels. Reported results included: - 10M+ members acquired in under two years - 78% buyer registration - 41% content interaction - 73% child date-of-birth enrichment A related case study describes how the brand used receipt scans, parenting-focused loyalty journeys, behavioral signals, and CRM integration to move from limited customer visibility to identity-led growth. Premium Manuka Honey Brand Valus Loyalty and Track and Trace were implemented to strengthen customer trust, improve retention, protect product integrity, and support growth across retail and direct channels. Reported results included: - 25% year-over-year digital sales growth, from NZD 2M to more than NZD 4M - 25% reduced customer acquisition cost - 30% faster order fulfillment - 20% increased retention Regional Grocery Retailer Knoativ deployed Valus Loyalty and LyraCX Commerce to improve fulfillment, campaign targeting, incremental sales, and customer retention. Reported results included: - 30% faster fulfillment - SAR 154M in sales from loyalty-qualified customers - SAR 84M in incremental sales attributed to targeted digital campaigns - Increased retention through personalized loyalty campaigns Source: https://knoativ.com