# Kinetixinc > Official Kinetixinc business agent. Kinetix LLC is a trusted and affordable Michigan-based IT firm serving small to mid-sized Michigan businesses via managed… ## Ask it a question Kinetixinc answers for itself at https://api.hailera.com/mcp/kinetixinc. A client that speaks MCP can connect to that address; the tool is ask_kinetixinc and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Kinetixinc Kinetix LLC is a Michigan-based IT firm that has delivered IT support and services since 1991. The company serves businesses and organizations throughout Michigan with managed IT, co-managed IT, cybersecurity, and VoIP solutions. Kinetix began as a healthcare practice IT support organization and later expanded into VoIP solutions in 2006 and managed IT services in 2008. The company opened a Southeast Michigan office in 2015 and relocated that office to Canton in 2020. Kinetix's mission is to provide excellent customer support, build lasting relationships, and deliver best-in-class service. The company highlights a stable, experienced team, no long-term contracts for its clients, a 15-minute-or-less response-time guarantee, and HIPAA Seal of Compliance recognition. Source: https://kinetixinc.com ## What Kinetixinc does KinetixManage is Kinetix's proactive, preventative managed IT service for Michigan businesses. It is designed to monitor IT environments, help prevent serious problems, and support continuity of service. KinetixManage uses a monthly flat-price agreement and provides customized IT services based on each business's needs. Help desk calls are included in the plan at no additional cost. Support is provided by local Kinetix employees familiar with the client's technology and network setup. Baseline benefits may include: - Custom packages for different business sizes and budgets - Backup and disaster recovery options - 24/7 remote monitoring of computers and networks - Automatic after-hours patches and updates - Help desk support and a 15-minute response-time guarantee - Managed enterprise-grade endpoint detection and response - A secure managed firewall and VPN connection for remote workers - Cloud backup for email and local servers - Secure email services, including malware protection, anti-spam, and email encryption gateways Source: https://kinetixinc.com ## Where Kinetixinc works Kinetix has offices in Western Michigan and Southeast Michigan and serves areas including West Michigan, Detroit, Ann Arbor, Grand Rapids, Metro Detroit, Canton, the Lake Michigan Lakeshore, and surrounding areas. Locations: - 9161 Sparta Ave NW, Suite C, Sparta, MI 49345 - Phone: 616-887-5689 - 42000 Koppernick, Suite A-8, Canton, MI 48187 - Phone: 734-535-8100 The website also lists 877-536-8849 as a Kinetix number. Prospective clients can schedule a free IT consultation through the Kinetix website. Lists Ann Arbor, Canton, Detroit, Grand Rapids, Sparta, and Las Vegas as a location. Names Michigan as a service area. Areas beyond these are not published. Source: https://kinetixinc.com ## Co-Managed IT Services Kinetix's co-managed IT service is a flexible partnership for organizations that already have internal IT staff. Kinetix does not replace the IT department; instead, it fills gaps, provides professional-grade tools, and offers training and assistance where needed. The service can help reduce IT-related problems, improve support speed and employee productivity, and provide scalable assistance without adding another employee to the payroll. Kinetix provides access to IT automation and management tools intended to help internal teams prioritize and resolve problems more efficiently. Co-managed IT is an ongoing partnership customized to the needs of an organization's IT person or department. It is not intended to take over an IT leader's job, replace the entire IT department, serve as a one-time project, or provide only network alarm monitoring. Source: https://kinetixinc.com ## Cybersecurity Services KinetixSecure provides customizable cybersecurity and network security services for Michigan businesses. Kinetix considers protection from external attacks, internal threats, data theft, ransomware, and other vulnerabilities essential for organizations handling confidential or regulated information. Kinetix can help businesses: - Evaluate their current network environment. - Assess their overall IT security health. - Implement a comprehensive security plan customized to the business. - Maintain 24/7 monitoring and PDR—Protection, Detection, and Response—after KinetixSecure services are implemented. Kinetix's cybersecurity work addresses compliance requirements that may apply to businesses, including HIPAA, PCI, FTC, and FDA requirements. Source: https://kinetixinc.com ## Industries And Telecom Kinetix serves small to mid-sized Michigan businesses and lists experience supporting the following industries and professions: - CPA and accounting - Dental - Healthcare - Legal - Manufacturing - Veterinary - Other professions Kinetix also provides VoIP telecom services. Businesses whose existing phone systems no longer meet their needs may consider a Voice over IP telephone system. Source: https://kinetixinc.com