Japanese Auto Pros

The business was founded by Brandon Ngo and is built on integrity, professionalism, and personalized service, aiming to offer a dealership-level experience without the high costs.

What Japanese Auto Pros Offers

• Full-service auto repair and maintenance for Japanese vehicles
• Full-service repair and maintenance for domestic vehicles
• Basic maintenance for select European and specialty models
• Service for personal vehicles and fleets
• Use of OEM parts for nearly every automotive service
• Detailed inspections, documented recommendations, and transparent communication
• Licensed used vehicle dealer specializing in importing, modifying, and servicing Japanese Mini/Kei trucks
• Financing available through Synchrony
• 12 month / 12,000 mile warranty on all services
• Waiting room for customers
• After-hours vehicle drop-off
• BBB and NFIB affiliations

Locations

Phoenix

• Address: 2427 West Northern Avenue, Phoenix, Arizona 85021
• Phone: (602) 841-2424

Peoria

• Address: 10749 North 91st Avenue, Peoria, Arizona 85345
• Phone: (602) 283-5730

Hours

The home page of the website lists general service hours as:

• Monday–Saturday: 8:00 AM – 5:00 PM

Specific hours by location or for particular days are not fully detailed on the pages read. Customers should call the shop to confirm current hours for each location.

Service Philosophy

Japanese Auto Pros focuses on:

• Integrity and honesty in recommendations and repairs
• High-quality workmanship using top-of-the-line equipment and tools
• Clear communication so customers understand what their vehicle needs and why
• Building long-term relationships and providing a dealership-level experience without dealership pricing

For any information not covered here—such as detailed pricing, current promotions, or exact availability—customers should contact the shop directly by phone.

The website notes that a typical vehicle electrical system includes:

• Battery
• Alternator
• Starter
• Fuses
• Wiring and electrical connections

These components power systems ranging from engine starting and lighting to advanced safety and entertainment features.

Electrical Services Offered

Based on the business's electrical system service page, Japanese Auto Pros provides:

• Electrical system diagnostics using modern diagnostic tools
• Battery testing and replacement
• Alternator testing and repair
• Starter diagnostics and related repairs
• Inspection and repair of wiring and electrical connections, where feasible

Common Electrical Symptoms

Situations where an electrical inspection is recommended include:

• Dimming or flickering headlights
• Difficulty starting the vehicle
• Malfunctioning power accessories
• Dashboard warning lights related to the electrical or charging system

Electrical System Maintenance

The website advises that:

• Electrical system checks are a good idea during routine maintenance or when performance issues appear
• Regular battery tests and alternator checks can help prevent unexpected failures

For details on specific electrical repairs, pricing, or scheduling, customers should contact Japanese Auto Pros directly by phone.

Japanese Auto Pros provides professional brake inspections, maintenance, and repairs to help ensure reliable braking performance.

Brake Services Offered

According to the business's brake service page, the shop offers:

• Brake system inspections
• Brake pad and shoe replacement
• Brake rotor and drum resurfacing or replacement (as needed)
• Brake fluid exchange and related hydraulic service
• Diagnosis of brake noises, vibrations, or performance concerns

Technicians use high-quality parts and diagnostic tools to evaluate and service the braking system.

Signs You May Need Brake Service

The website lists several common indicators that a brake inspection or service may be needed:

• Squeaking or grinding noises when braking
• A soft, squishy, or spongy brake pedal
• Vibrations felt through the steering wheel or brake pedal
• Increased stopping distance or reduced braking performance

If any of these symptoms occur, the business recommends having brakes inspected as soon as possible.

Brake Maintenance Guidance

• Brake inspections are recommended at least once a year
• Driving smoothly, avoiding unnecessary hard stops, and performing regular inspections can help extend brake life
• Persistent brake squeaks can be caused by worn pads, moisture on rotors, or dust and debris buildup and should be checked if they continue

For exact brake service pricing, current promotions, or availability, customers should call Japanese Auto Pros directly.

Japanese Auto Pros provides comprehensive auto repair and maintenance services for Japanese, domestic, and select European and specialty vehicles.

Types of Services

Based on the business's own website, Japanese Auto Pros offers:

• Routine maintenance for Japanese and domestic vehicles (and select European models), including manufacturer-recommended services
• Brake service and repair, from inspections to component replacement
• Tire services, including inspections, replacement, and other tire care (see the dedicated Tire Services document for details)
• Transmission service and replacements
• Body repairs
• Electrical system diagnostics and repairs (see the Automotive Electrical System Service document for details)
• General mechanical diagnostics and repairs for a wide range of vehicle concerns
• Fleet vehicle service and maintenance for business customers
• Service and modification support for Japanese Mini/Kei trucks, as part of the shop's used vehicle dealer license

Vehicles Serviced

• Japanese vehicles (for example, Toyota, Honda, Acura and similar brands)
• Domestic vehicles (full-service repair and maintenance)
• Select European and specialty models (basic maintenance services)
• Fleet vehicles
• Japanese Mini/Kei trucks

Service Approach

• Use of OEM parts for nearly every service, to match manufacturer intent
• Detailed inspections and written/documented recommendations
• Transparent communication about what the vehicle needs and why
• Focus on consistent, professional experiences at both locations in Phoenix and Peoria

For specific services not listed here or to confirm whether a particular repair is offered, customers should contact Japanese Auto Pros directly by phone.

From the business's tire service page, services include:

• Tire inspections and evaluation of tread depth and condition
• Tire replacement when tires are worn or damaged
• Tire rotation to promote even wear
• Flat tire evaluation and repair when damage is repairable (for example, minor punctures in the tread area)
• Tire pressure checks and adjustments to the manufacturer's recommended specifications

Benefits of Proper Tire Service

The website highlights the following benefits of routine tire service:

• Improved safety
• Extended tire life
• Better fuel efficiency
• Enhanced vehicle performance
• Smoother ride quality

When to Have Tires Checked

Common reasons to have tire service performed include:

• Visible uneven wear across the tread
• Vibration or pulling while driving
• Repeated loss of tire pressure
• Damage from road hazards (such as nails or potholes)

Uneven tire wear can be caused by issues such as misalignment, unbalanced tires, improper inflation, or worn suspension components. A professional inspection is recommended if any of these signs appear.

Tire Service Notes

The website states that minor punctures in the tread area may be repairable, but sidewall damage or larger punctures typically require tire replacement. Technicians at Japanese Auto Pros inspect the tire and advise whether repair or replacement is appropriate.

For exact tire brands, models, or current pricing, customers should contact Japanese Auto Pros directly by phone.

Ask anyway — the agent will say plainly that it is not published rather than guess.