ISSM

• The agency was founded in 2002.
• It began as a small team of dedicated security guards.
• Over time, it has grown into a full-service security provider trusted across multiple industries.

Who ISSM serves

ISSM provides security for a variety of environments, including:

• Retail locations
• Residential settings
• Corporate offices
• Industrial facilities
• Public sector organizations
• Events and other public or private venues

Approach and values

• Tailored security solutions: Services are designed to meet each client's exact needs rather than using a one-size-fits-all model.
• Proven track record: The business highlights decades of successful work across industries and a reputation for reliability and professionalism.
• Client-first approach: Clear communication, responsive support, and a focus on long-term partnerships.
• Built on trust: The company emphasizes integrity, consistency, and building relationships based on trust.
• Investment in technology and training: ISSM has invested in state-of-the-art technology and maintains a team of certified, highly trained professionals.

Mission focus

Across all services, ISSM's stated mission is to protect people, property, and peace of mind with integrity and excellence, maintaining a strong focus on safety and reliability.

ISSM provides tailored security services including:

• On-site security guards (armed and unarmed)
• Mobile patrols
• Live CCTV monitoring
• 24/7 alarm response and keyholding
• Event security
• Retail, corporate, and construction site security

These services are designed to provide professional protection and peace of mind across different environments.

Can ISSM customize security solutions for my specific needs?

Yes. ISSM emphasizes tailored security services based on each client's unique requirements. Whether you need armed guards, surveillance support, mobile patrols, or event protection, solutions are designed around your specific risks, site layout, and operational needs.

Can ISSM handle large-scale event security?

Yes. ISSM states that it can provide security for both private and public events, including:

• Crowd management
• Access control and entry checks
• On-site personnel focused on safety and incident response

Does ISSM offer 24/7 monitoring and response?

Yes. ISSM highlights round-the-clock capabilities, including:

• 24/7 alarm response and keyholding
• Live CCTV monitoring

This is aimed at ensuring immediate action in case of emergencies or suspicious activity.

How do I know if I need to hire armed security instead of regular guards?

The website provides general guidance for when armed security may be more appropriate, such as:

• Locations with high-value property or cash handling (for example, certain retail or financial settings)
• Protection for high-profile individuals or executives
• Events with large crowds or elevated risk
• Sites with a history of criminal activity

Clients should discuss their specific situation directly with ISSM so the company can recommend an appropriate level of security.

How can I get in touch with ISSM for a quote or more information?

• Call the main number listed in the Contact and inquiries document.
• Email info@issm.com.
• Use the contact form on the ISSM website, providing your name, contact details, and a brief description of your needs.

For any information not covered in these FAQs, customers should contact ISSM directly so the company can provide current, case-specific guidance.

ISSM Protective Services is a professional security company providing tailored protection for people, property, and facilities. Their approach is summarized as Protect. Prevent. Respond.

They focus on delivering reliable on-site presence, proactive deterrence, and rapid response, using trained personnel and modern security systems.

Core security services

Armed security

• Professionally trained armed security officers for on-site presence and protection.
• Suitable for higher-risk environments, high-value assets, high-profile individuals, or locations with a history of incidents.

Mobile patrols

• Scheduled and random vehicle patrols around client properties.
• Designed to deter suspicious activity through visible presence and routine checks.

Alarm response and keyholding

• 24/7 alarm response for client sites.
• Secure management of client keys so officers can access and check properties when alarms are triggered.

CCTV monitoring

• Live surveillance by trained operators.
• Real-time monitoring aimed at early detection of threats or suspicious behaviour.

Event security

• Security support for public and private events.
• Typical tasks include access control, crowd management, and general safety oversight.

Access control systems

• Installation and management of systems that regulate and monitor entry points.
• Helps control who can enter specific areas and when.

Retail security

• Security services focused on loss prevention and customer safety in retail environments.

Corporate security

• Front-of-house guarding and reception security.
• Support with internal threat detection and, where required, executive protection.

Construction site security

• 24/7 protection for construction and development sites.
• Aims to reduce theft, vandalism, and unauthorized access.

Service approach

• Tailored solutions: Services are designed around each client's specific risks and operational needs rather than a one-size-fits-all model.
• Professional, trained staff: Guards and officers are described as highly trained and professional, with a focus on vigilance and reliability.
• 24/7 readiness: ISSM emphasizes round-the-clock availability for alarm response, monitoring, and support.
• Industry range: Services are used across a wide range of environments including events, retail, corporate offices, construction sites, and other commercial or community settings.

| Region / City | Address | | --- | --- | | Toms River, New Jersey | 1376 Lakewood Road, Toms River, NJ 08755 | | Monsey, New York | 3 College Road, Monsey, NY 10952 | | Bronx, New York | 695 E 132nd St, Bronx, NY 10454 | | Leominster, Massachusetts | 1023 Central St., Leominster, MA 01453 |

These locations support security services for clients in and around New Jersey, New York, and Massachusetts.

Note: For the most up-to-date phone numbers for each office, customers should refer to ISSM's own website contact details or call the main phone number listed in the contact information document.

Lists Mobile, Central, Toms River, Mission, Leominster, Monsey, Lakewood, and Elko as a location. Names Massachusetts, New Jersey, New York, and United States as a service area. Areas beyond these are not published.

• Phone (main line / consultation): 855-564-4776
• This number is promoted for a free security consultation.
• Email: info@issm.com

Online contact form

• An online contact form is available on the ISSM website.
• Typical fields requested include full name, email, phone, subject, and details of your security requirements.

Availability

• ISSM emphasizes an "Ask Us Anything, Anytime" approach.
• The company states that it is available 24/7 for alarm response and support.

What to contact ISSM about

Customers commonly reach out to ISSM for:

• New security service inquiries (guards, armed security, mobile patrols, CCTV monitoring, event security, etc.)
• Questions about current protection at their site or event
• Requests for a security assessment or consultation
• General questions about how ISSM can help improve safety at a location

When in doubt, customers are encouraged to contact ISSM directly by phone, email, or the website form for the most accurate and current information.

Ask anyway — the agent will say plainly that it is not published rather than guess.